Presentation Open Source Software usage at CIPAL and Athena Business Intelligence suite by CIPAL (Koen Goor and Koen Renders).Presentation given at event "Open Source in European Public Administrations: a palette of Best Practices" at Schoten.

1. Twitter: #athenaBI

2. Beleid 2
Agenda
• Who are we? What is Cipal ?
•What is Business Intelligence ?
• Why Business Intelligence ?
• Why Cipal’s Athena?
• What does Athena do?
• Athena’s Roadmap
•Q&A

3. WHO ARE WE? WHAT IS CIPAL ?
3

4. Mission CIPAL
CIPAL
CIPAL supports
local & provincial governments in Flanders
to run efficient services,
by offering them
innovative and reliable
ICT and e-Gov solutions & services
on a quality driven & cost covering base

5. Beleid 5
CIPAL
Domains
• Cities, municipalities & provinces
• Social welfare organisations & nursing homes
• Police, fire departments & security services
• Culture & leisure (libraries, sport, cultural centers)
• Housing associations, …
Activities
• Software Development
• System & network integration
• Customer relations
• Consultancy
• Training, education & helpdesk

6. Beleid 6
CIPAL, a unique structure in Flanders
• CIPAL is unique, being the only Flemmish public ICT company, anchored in
Flanders, owned and controlled by local and provincial governments
(+- 203 participants/partners)
• CIPAL offers, besides economies of scale, the largest possible guarantee
on continuity (>30 years) and dependability
• CIPAL focuses on a strong customer involvement in the evolution of its
solutions and services (workshops, user groups, …)
• 270 employees, 33 million EUR turnover (self-supporting), offices in Geel,
Diepenbeek and Mechelen

7. Beleid CIPAL is OPEN 7

8. CIPORT, a secured network
National Banking
Populations Employment
Banks network
Register Internet office
Provincial
& Email
Government
Crossroad
database
Insurance
companies
CIPAL network
operations
centre
Antwerp Geel
Municipalities
Mechelen
Diepenbeek
Brussels

9. ABOUT CIPAL AND OPEN SOURCE
9

10. 1
Beleid
0
Software Architecture
Apache Tomcat
10

11. 1
Beleid
1
BIRT Reporting Tool
11

12. 1
Beleid
2
New Gui with VAADIN
12

13. 1
Beleid
3
Testing
13

14. WHAT IS BUSINESS INTELLIGENCE ?
14

15. 1
Beleid
5
What is Business Intelligence ?
Business Intelligence:
‘The total of applications and technologies
for gathering, analyzing
and providing access to data
to help users make better decisions.’
Ralph Kimball

16. 1
Beleid
6
So… what is Business Intelligence ?
But why 42,
why not 43 or
23,599 ?

17. 1
Beleid
7
Why Business Intelligence ?
• How are we doing ? Good or bad ?
• Aim for goals and targets:
Where do we want to be and where are we now ?
• What is our status compared to last time ?
• Quality control, is everything working smoothly ?
• Are we in sync with all legal regulations ? Audit !
• How are we doing compared to similar organisations ?

18.  How did we spend the budget,  How many inhabitants per
what’s left? age group / region / sex…?
 What is the average time  How many people were
to pay for our invoices ? moving house ?
 Who are our worst paying relations?  How many newborns,
deaths, marriages ?
 Number of complaints per
period ?
 In how many ways are we
involved with this citizen ?
 What is our average
completion time ? Management cockpit
 How many applications are
within timelimit?
 What is our vacancy
 What is the evolution of the number percentage?
of FTE over the course of the year ?
 What is our absenteeism per department ?
 Show me a graph of our gender / age profile
Overige applicaties….
…

19. 1
Beleid
9
I thought we had that already ?
Operational information Strategic information
• Detailed info (manual • Aggregated information
processing in Excel) • History is preserved,
• Actual situation trends are visible
• Singular subject • Combined data sources
• May suppress • Data optimized for reporting
operational purposes
performance (slow)

20. Organisation A Organisation B Organisation C
Wat does Athena do ?
Collect data (via open standards) Burger
zaken
Financiën
from several systems and place it in a
centralized datawarehouse. HRM
Transform collected data for CIPAL DWH
CIPAL
uniformity and integration.
Present information via dashboard,
report or analasys. Organisation A
BI ‘on the fly’
Organisation B B
BESTUUR

21. 2
Beleid
1
1) Complete Business Intelligence solution
 ETL (Extract, Transform and Load)
 Datawarehouse
 Report / Analysis / Dashboards
2) Storage in the Cipal private cloud
 Central administration
 Central BI competence center
3) Based on Pentaho, the fastest growing player in
the BI market

22. Why Pentaho ?
- Full suite : ETL, OLAP, Reporting
- Mature product
- Active community
- Easily customizible
- Good support

23. Adoption Business Intelligence Suite
• Tool specs
– Mature player
– End-to-end solution
– Integration options & flexibility (BIRT, visualization API’s,…)
– Custimization
– Speed of innovation (Agile BI, Big Data, Analyzer, …)
– Enterprise Edition
• Support/Helpdesk
• Documentation (knowledge base)
• Extra functionalities
– Active community
• Informal knowledge base/Helpdesk
• Plugins (Cookbook, CBF, CST, BIRT,…)

24. Voorbeeld van Athena HRM

25. 2
Beleid
5

26. Athena and BBC
Subject Areas BD Phase I
II
Administration Goals BD1 BD2
Action Plans AP1 AP2 AP3
Actions A1 A2 A3 A4
DATA Automatic feed of indicators
WAREHOUSE
Mid- and Backoffice applications

27. 2
Beleid
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Athenaweb dashboards BBC
100 % 50 % 60 % 100 %

28. 2
Beleid
8
Analysis Studio

29. 2
Beleid
9
Benchmarking
Genk
Mechelen
Benchmarking
• Compare high level results among
different organisations for identical
performance indicators (KPI’s)

30. Athena’s Advantage
Athena partnership Own development
vs.
Cost sharing:
- License fee - Large initial cost
- Development - Large maintenance cost
costs - Development on
- Administration & an island
maintenance
Added value:
- Testing
- Bugtracking
- Benchmarking

31. Athena BI roadmap
Beleidsinformatie
OVERIGE
BRONNEN
02/2011
04/2011 07/2011
10/2011 02/2012
03/2012
12/2011
Wervingsprocedures
Sollicitaties
Beslissingen Personeelsbudget
bezettingen/in-uitstroom/afwezigheden
Cliëntsystemen/intakes
Inwoners/attesten
Debiteuren/crediteuren

32. Athenaweb Licensing Model
Athenaweb dashboards & analysis
• Insightful visualisations (graphs, charts, gauges maps)
• Immediate presentation of your KPI’s
• Drag & Drop analysis, user friendly interface
Athenaweb reports
• Standaard set of reports
• High level focus with drill down options
• Added dynamics through report parameters
32

33. • In a nutshell
– Fully integrated BI suite
– Fast, userfriendly and dynamic reporting and
analasys
– Manager’s cockpit with 360° insight
– Content areas for your entire organisation.
– Follow up your BBC
– Based on a centralized datawarehouse
– Professionele support by specialists
– Benchmarking!
– Open

34. Beleid 34
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