Cliftons Masterclass: Future Shock! How Technology is changing the way we do Business

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  • New staff can be brought on faster than ever – software is the stuff they are already familiar with, and a new license just means clicking a button In some cases they won’t even need to install software as content can be accessed remotely via web browser Instant support of collaborative features. Things like IM, document sharing, co-authoring – these are already configured and optimised for the cloud software. You don’t need to spend time deploying severs and software, managing scale for features, and keeping software updated ROI for cloud based productivity software can often be much higher than you might anticipate. A Forrester Consulting report in June 2011 showed how business achieved more than a 300% ROI in some cases. These cost savings come in many forms - Reduced overhead of keeping servers running - Reduced cost of projects to manage upgrades for software – focus on training and end user, not deployment and management as much - Improved output of IT pro staff – let them focus on tasks that relate to improving your business - Improvements in software used – easier to stay up to date with features to improve how workloads are managed
  • Data centres are managed for you – not just keeping the power and network cables in, but managing hardware updates and changes, maintenance, backups, etc That’s a lot of work that you don’t need to worry about, even if its reducing the amount of that work you are doing by moving a set of workloads to the cloud Security is managed by experts – a benefit that comes from doing this at scale. Top security experts are employed to manage network security, staff are all vetted to appropriate security standards, and the people involved are the best at what they do. In some cases data can also be spread across multiple servers in a data centre which also makes it harder to specifically locate data if anything was compromised. Patching is managed for you – you don’t need to worry about having the latest features, security patches or other updates to the software. In most cases your data will be placed in a read only state for minutes while updates are applied, and then you can continue to use the software as normal after that. Australia's internet infrastructure has come a long way over the past few years, with higher adoption of ADSL 2 and other high speed options at the retail end, and larger faster connections to the rest of the world at the top end make accessing remote software a much more viable option – reduced loading times because of faster connection. Also current web technologies (AJAX, JSON and REST) also help reduce the traffic that goes over the wire to ensure that software is quick.
  • New staff can be brought on faster than ever – software is the stuff they are already familiar with, and a new license just means clicking a button In some cases they won’t even need to install software as content can be accessed remotely via web browser Instant support of collaborative features. Things like IM, document sharing, co-authoring – these are already configured and optimised for the cloud software. You don’t need to spend time deploying severs and software, managing scale for features, and keeping software updated ROI for cloud based productivity software can often be much higher than you might anticipate. A Forrester Consulting report in June 2011 showed how business achieved more than a 300% ROI in some cases. These cost savings come in many forms - Reduced overhead of keeping servers running - Reduced cost of projects to manage upgrades for software – focus on training and end user, not deployment and management as much - Improved output of IT pro staff – let them focus on tasks that relate to improving your business - Improvements in software used – easier to stay up to date with features to improve how workloads are managed
  • Data centres are managed for you – not just keeping the power and network cables in, but managing hardware updates and changes, maintenance, backups, etc That’s a lot of work that you don’t need to worry about, even if its reducing the amount of that work you are doing by moving a set of workloads to the cloud Security is managed by experts – a benefit that comes from doing this at scale. Top security experts are employed to manage network security, staff are all vetted to appropriate security standards, and the people involved are the best at what they do. In some cases data can also be spread across multiple servers in a data centre which also makes it harder to specifically locate data if anything was compromised. Patching is managed for you – you don’t need to worry about having the latest features, security patches or other updates to the software. In most cases your data will be placed in a read only state for minutes while updates are applied, and then you can continue to use the software as normal after that. Australia's internet infrastructure has come a long way over the past few years, with higher adoption of ADSL 2 and other high speed options at the retail end, and larger faster connections to the rest of the world at the top end make accessing remote software a much more viable option – reduced loading times because of faster connection. Also current web technologies (AJAX, JSON and REST) also help reduce the traffic that goes over the wire to ensure that software is quick.
  • Cliftons Masterclass: Future Shock! How Technology is changing the way we do Business

    1. 1. Masterclass Presentation Brisbane | Sydney | Canberra | Melbourne | Adelaide | Perth Auckland | Wellington | Singapore | Hong Kong | Global Affiliates www.cliftons.com
    2. 2. The Future of Business Productivity Software Extelligent DesignBrisbane | Sydney | Canberra | Melbourne | Adelaide | PerthAuckland | Wellington | Singapore | Hong Kong | Global Affiliateswww.cliftons.com
    3. 3. Software as a ServiceBrisbane | Sydney | Canberra | Melbourne | Adelaide | PerthAuckland | Wellington | Singapore | Hong Kong | Global Affiliateswww.cliftons.com
    4. 4. Cloud Services and Software are all around us Search Hosted Accounting Engines Email Packages HR and Content CRM Payroll Management Packages
    5. 5. Office Productivity Options
    6. 6. Adoption Drivers and Benefits • Speed of getting new staff on board • Instant on support of collaborative features • Improved ROI for investment in cloud software • Standardisation on Web based software 300%
    7. 7. Infrastructure Managed for You • Data centres managed around the globe for you • Security managed by experts across the data centre • Software patching and updates also managed for you • Improved broadband access makes this more viable
    8. 8. Infrastructure Benefits for Clients • Demand side aggregation – on demand scale • Multi-tenancy efficiency • Reduce workflow for IT pros – transition to improve business 30%
    9. 9. People are the Centre of your Business• People are the core of almost every business• Look to software to remove impediments to collaboration and work • Enable remote and mobile scenarios • Bring familiar software that users know• Cloud solutions can enable instant support of features for collaboration • Co-authoring • Instant Messaging • Workflows • Document management
    10. 10. Let IT do what IT do best• IT staff can work on improving how the business runs rather than working to keep the lights on• Refocus how IT operate during new software version roll outs• Enable mobile collaboration without having teams focus on security if your own network
    11. 11. The Future of Productivity• Look to make more use of cloud based solutions within your business• Hybrid solutions can provide a way to transition larger services out• Refocus staff on tasks more important to your business
    12. 12. Business Technology SymantecBrisbane | Sydney | Canberra | Melbourne | Adelaide | PerthAuckland | Wellington | Singapore | Hong Kong | Global Affiliateswww.cliftons.com
    13. 13. You’ve lost your Phone … What are the consequences?Brisbane | Sydney | Canberra | Melbourne | Adelaide | PerthAuckland | Wellington | Singapore | Hong Kong | Global Affiliateswww.cliftons.com
    14. 14. Symantec SmartphoneHockeystick Project• 50 smartphones were “lost” in Silicon Valley, Washington, New York, Los Angeles and Ottawa• Applications: social networking, banking, web/corporate email, private photos, password bank, calendar, contacts, salary spreadsheet, logins
    15. 15. Recommendations• Develop and enforce strong security policies  Password enabled screen locks, mobile device management and security software  Educate staff regarding risks and especially about the impact of a lost or stolen device• Protect information as opposed to devices• Inventory is critical – you can’t manage what you can’t measure• Have a formal process in place so everyone knows what to do if a device is lost or stolen• Integrate mobile device security and management into the overall framework - treat mobile devices as the true endpoints they are• Physical security – never leave your phone unattended. Perhaps differentiate it by using a case
    16. 16. Symantec State of Mobility SurveyKey Findings: • >6,000 organisations, from 43 countries highlighting changes in the use of mobile devices and applications
    17. 17. Symantec State of Mobility SurveyKey Recommendations: • Enable Broadly – staff will use mobile devices one way or another – make it on your terms • Think strategically – assess realistically, explore opportunities, understand risks and threats that need to be mitigated • Manage Efficiently – integrate devices into IT management framework which creates operational efficiencies and lowers total cost of ownership • Enforce Appropriately – review and appropriately modify acceptable usage policies to incorporate both personal and corporate devices. Consider legal, operational and cultural parameters • Secure Comprehensively – go beyond passwords, wipe and application blocking. Focus on where information is viewed, transmitted and stored. Ensure consistent corporate and regulatory compliance
    18. 18. The Local Scene – Australia 2011• Reports of phone and Internet scams almost doubled in 2011 – with reported losses up 35 percent to $85 million• Scam operators moving from the of Internet to phone• >50 per cent of scams reported to the ACCC perpetrated by phone• ACCC was contacted more than 83,000 times by consumers and small businesses about scams – almost doubling the 2010 number.Source: Computer Daily News 20.3 12 Australasian Consumer Fraud Taskforce 2011 Targeting Scams report, released as part of a "Slam Scams!" National Consumer Fraud Week
    19. 19. Threat LandscapeTop Security Concerns:1. Protect information on devices3. Authentication5. Maintain security software and policies
    20. 20. Balancing Security, Convenience & Confidence“People should be able to work and play freely in a connected world”• The importance of risk assessment – how valuable is your data?• How much technology can you throw at the security problem?• Never underestimate the human factor• What is it? Why should I care? How is it going to affect me?
    21. 21. Useful links • Symantec Smartphone Hockeystick Project http://www.symantec.com/content/en/us/about/presskits/b-symantec-smartphone • State of Mobility Study http://www.symantec.com/content/en/us/about/media/pdfs/symc_mobile_device_ • Threat Management Survey http://www.symantec.com/content/en/us/about/media/pdfs/symc-threat-mangeme • Catherine_Rosenbrauer@symantec.com
    22. 22. How to Successfully Mobilise Your Business SAP Mobile Business SolutionsBrisbane | Sydney | Canberra | Melbourne | Adelaide | PerthAuckland | Wellington | Singapore | Hong Kong | Global Affiliateswww.cliftons.com
    23. 23. Agenda• The 4th Wave of Enterprise IT• Managing the Consumerisation of Enterprise IT• The New IT Project – User-led, IT Managed, Never Finished• Lessons learnt from the SAP experience
    24. 24. The 4th Wave of Enterprise ITBrisbane | Sydney | Canberra | Melbourne | Adelaide | PerthAuckland | Wellington | Singapore | Hong Kong | Global Affiliateswww.cliftons.com
    25. 25. 4th Wave of Enterprise Computing lobal(10+B) People-Centric (Consumer Driven) REACH Computer-Centric (IT Driven) ocal (1M) Mainframe Client/Server Internet Mobile Computing
    26. 26. 4th Wave of Enterprise Computing In the Past Few Years, We’ve Seen Enterprise Mobile Adoption Shift DrasticallyCapability Interactive Transactional Enterprise Enterprise Applications E-commerce E-commerce Community Community Web Navigation Web Navigation Text Messaging Multimedia Messaging Multimedia Messaging Voice Voice Voice Voice Mobility 1.0 Mobility 2.0 Mobility 3.0 Mobility 4.0 Basic Connectivity Expanded Connectivity Wireless Internet Unwired Enterprise Once Relied Upon for Communication and Increasingly for Transactions, Mobility has come to Run the Enterprise
    27. 27. As a Result, There are New Opportunitiesfor Companies to:
    28. 28. Managing the Consumerisation of Enterprise ITBrisbane | Sydney | Canberra | Melbourne | Adelaide | PerthAuckland | Wellington | Singapore | Hong Kong | Global Affiliateswww.cliftons.com
    29. 29. Remember, It’s Not Just the DeviceDecision Key Considerations SAP Experience Deploying mobility via point  Governance approach  A Mobility Platform approach enables 1 organizations to achieve lower TCO through: solutions or Mobile  Mobility skill-sets within current Enterprise Architecture IT org − Reduced IT intensity: platform governance vs Platform (MEAP) and/or a  IT investments multiple point solutions Mobile Consumer − Central management of users, apps, devices, Application Platform  Reusability & scalability and infrastructure (MCAP)  A Mobility Platform approach enables Developing applications  Buy or Build? 2 organizations to quickly develop, deploy and  Application Functionality manage apps  Development cycle times − On average, > 25% reduction in app  Application release development / deployment time* management − Up to 80% reduction in app development time for a 2nd OS**  Bring the Right Device  Organizations should implement an Enterprise Securing and managing 3 Mobility Management solution that the mobile enterprise  User types − Secures and manages devices independent of  Application Management type, user role, or area − Reduce capex: enable users to use device of their choice
    30. 30. An architecture is needed to distribute, secureand maintain mobile apps Mobile 30 Mobile Application Mobile Application Application Maintenance Security Distribution
    31. 31. The New IT Project – User-led, IT Manager, Never FinishedBrisbane | Sydney | Canberra | Melbourne | Adelaide | PerthAuckland | Wellington | Singapore | Hong Kong | Global Affiliateswww.cliftons.com
    32. 32. Five principles to lay the foundation for mobileenterprise application success Build in Think about Lay a Think Agnostic Focus on the where social security from mobile User adds the most the start foundation Experience value
    33. 33. Where are you now? “We have a couple of mobile apps like “We have deployed mobile employee lookup and CRM, but we email/PIM and are in the don’t know how to create a mobile app process of creating a mobility factory.” strategy” Enterprises wantEnd Users Want  Speed and flexibility Ease of use  Security and visibility Device choice  Manage lifecycle cost Apps & more apps!  Governance “Our retail & marketing team deployed a “We have a field service solution in place mobile marketing app on their own; we that we need to upgrade; but we are also are trying to catch up to the needs of the want to provide analytics on iPads for whole company.” executives.”
    34. 34. Mobile Centre of ExcellenceA team of people, with the associated set of processes and tools, that streamlines thedeployment of mobility technologies within an enterprise Deliver business value in an accelerated manner through reuse Minimize “random acts of mobility” Drive predictable delivery of mobility projects Breadth of technologies Nature – virtual, part-time/ full-time Boundary between MCOE & “Regular IT” Skillsets and sourcing Clarity on core function Interface with business Relevant KPIs/Metrics Communication plan to stakeholders Funding model
    35. 35. What a Mobile Centre of Excellence is NOT1. Process for the sake of process3. An exercise in pure “blue sky” thinking5. Something that is “one and done”7. An IT-only exercise9. About recreating IT governance and portfolio management infrastructure
    36. 36. Six best practices Understand Start early and letExec One foot in IT, Need for a Power up - enlist user personas your CoE evolvesponsorship one in the mobility your vendors & to drive effective with yourlends legitimacy, Business strategy partners engagement w/ experienceconveyscriticality stakeholders
    37. 37. Lessons Learnt from the SAP ExperienceBrisbane | Sydney | Canberra | Melbourne | Adelaide | PerthAuckland | Wellington | Singapore | Hong Kong | Global Affiliateswww.cliftons.com
    38. 38. Benchmarking Survey Mobility Best PracticesExisting mobility competency Enterprise mobility priorities Key operating metricsWhat are IT organizations’ current Where do businesses believe the What benefits can be achieved ifintensity / competency for mobility? mobile opportunities are? businesses unwire?Exemplary KPIs Exemplary questions Exemplary KPIs Mobility spend as % of IT spend  “There is an enterprise-wide  Revenue growth % of users with existing access to mobility strategy, vision, or plan  Customer churn enterprise applications that has been shared throughout  Operating margin Days to create a mobile application the organization”  Days in Inventory  “The goals of mobility are determined in advance of an implementation, with quantified targets
    39. 39. Examples of Mobility-Driven Benefitsby Process Area Process Baseline Value Driver or KPI Improvement Sales Revenue (if sales rep constrained) 5 – 10 % Sales Rep Staff Cost (if market constrained) (on one driver) Field Service Field Service Staff Cost 5 – 10 % Maintenance Maintenance Staff Cost 5 – 10 % Warehouse Mgmt Warehouse Staff Cost 5 – 10 % Procurement Procurement Staff Cost 1% (includes proxy for efficiency gains elsewhere) Manufacturing Manufacturing Cost 0.5 – 1 % (mobile Visual Performance Mgmt for Supervisors) Supply Chain Planning Inventory 1 – 2 days (better visibility in supply chain, esp. for Sales) Transportation Transportation Expense 1 – 2% Order to Cash Days Sales Outstanding 1 – 2 days (immediate Proof of Delivery) (can be more) HCM Total Mobilized Staff Cost (workflow, self-service travel and expenses, etc.) 0.5 – 2 % Project Mgmt Project Staff Cost 1–3%
    40. 40. SAP’s 55,000 Employees are Highly Mobile iOS 20,000 Phones 14,500 iPads Initial rollout Samsung Galaxy Evaluation 2012Evaluating PlayBook 8,000 iPhones Phones and Tablets (and growing) (several hundred initially)
    41. 41. BYOD at SAPDriven by IT Key Requirements and StakeholdersLegal HR Finance IT CommunicationPrivacy laws Clear onboarding / Reimbursement Manage with Afaria, Presentation to offboarding approach negotiated customized for BYOD Senior ExecutiveCountry specific procedures and clarified teams to ensure fullregulations No support for device, buy-in HR team trained for Verified contract OS or non-SAP appsE-discovery / non-technical obligations to carriers Communication tolitigation support SAP security employees viarequirements Verified tax requirements must be regional executive implications met at all times managementElectronic Consent Only approved models
    42. 42. Mobility Roadmap of SAP Global IT2010 2011 / 2012Blackberry Multiple Device TypesiPad / iOS Multiple Operating Systems BYOD across all Regions New Mobile Business Scenarios  CRM Sales  HCM Approvals  HCM Leave Request Online only Applications Employee Look-up  HCM Time Capture HCM on iPad  SRM Cart Approval Asset Scan  Travel Receipt Capture SAP Single Sign On  Travel Expense Approval Office Productivity  Document Management Solution  Live Email Analytics  Spend Performance  In Progress Calendar Business Objects Explorer  Sales on Demand VPN BI On-Demand  Resource Management Citrix Executive Dashboards  Executive Dashboards Business Objects  Mobile StreamWork People Finder Mobile  Sybase Unwired Platform Infrastructure  Afaria
    43. 43. Success with our Mobile Strategy It takes only 2 largest nd 1 minute iPad deployment globally to decommission a device100% of sales force and 92% reduction pre-sales have tablets in provisioning and app deployment cycle times Enrollment is 100% Minimal self-service impact on usability
    44. 44. Key Mobility Takeaways After theFirst 18 Months• Users will find a way to get what they want – so be proactive• A device-agnostic strategy is critical• Tablets and smart phones are not a substitution for laptops (yet!) but they complement the business workplace• A self-service and community approach in support works for early adopters• Use mobile Business Intelligence as a quick win• Leverage emerging mobile business scenarios to benefit your business; figure out a roadmap and architecture for the next 12 – 24 months
    45. 45. Helpful Resources and Examples• SAP BYOD Microsite http://fm.sap.com/byod• SAP Thought Leadership resources and topics online at: http://fm.sap.com/mobilesense• Online Assessment tool: Compare your organizations performance to your peers and the Best-in-Class, and receive a personalized performance score http://bit.ly/SAPaberdeen

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