The document provides guidance for restoring a school building from water or fire damage. It outlines key steps, such as obtaining information from the insurer and client; defining payment terms, safety procedures, and cleaning standards; developing a timeline; preparing equipment and supplies; and procedures for daily on-site production and shift changes. The overall process is designed to efficiently restore the school while meeting expectations for safety, quality, and schedule.

1. WASBO Spring Conference 2011 Presented By: Mark Cyganiak ServiceMaster Recovery Services

4. You have been awarded the contract3 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

6. Have they been in contact with you?

7. Have they assigned an adjuster?

8. If yes, contact the adjuster

9. Who is your broker?

10. What is your deductible?4 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

12. Discuss clients ability to pay for the work you are going to perform

13. Does the customer have Business Interruption Coverage and for how long?

14. Identify the customers internal procedures for payment5 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

16. 1/3rd, 1/3rd, 1/3rd Draw Schedule

17. Up front draw is standard practices

18. Mobilization Costs

19. Materials

20. Supplies6 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

22. Inform all contractors to anticipate slower than normal payouts7 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

24. Contract

25. Rate Schedule

26. Labor Rates, Labor Classifications & Labor Conditions

27. Rates for Company owned Equipment and Supplies8 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

37. Assessment of critical infrastructure2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

39. Bring in Independent Safety Coordinator

40. Client Health and Safety Requirements

41. Does client have in house safety director?

42. Know company safety rules18 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

44. Asbestos Survey

45. Be prepared for to stop by

46. Client priorities: STATED EXPECTATIONS19 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

48. Subcontractors Required

49. Required Cleaning Protocols

50. Pre-loss conditions

51. Perform pre-clean test20 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

53. De-Contamination

54. Is clearance testing being conducted?

55. Have expectations spelled out21 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

57. Is a salvage company involved?

58. Re-Certification (In House, Manufacturer, or Authorized Dealer)

59. Replacement parts

60. Electronics22 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

62. When can work begin?

63. Breakdown priorities, completed dates by zones

64. What is realistic completion date based on customer priorities and your abilities?

65. Don’t over sell your abilities23 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

67. Options – Day shift, night shift, 8 hour shift

68. Qualify circumstances that can impact projected completion date

69. Available materials

70. Local, State, Federal operations24 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

72. Equipment, Materials, and Supplies

73. Secure vendors/subcontractors

74. Determine minimum number of casual labor required on first day of production to make a positive impact25 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

76. Equipment, materials, supplies, and supervisory personnel

77. Secure hotel rooms and vehicles

78. Scheduled vendors and subcontractors

79. Schedule daily production meetings with client and subcontractors2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

81. Supervisory Staff – Review assignment of duties27 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

83. Introduction of Project Manager to client, review scope with PM and client

84. Staff Meeting with crew, give project overview28 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

86. Set up accounting and paper flow

87. Schedule casual labor to arrive on site one hour after beginning your shift on the first day of work

88. Review project, site rules, and ServiceMaster / clients expectations

89. Conduct internal safety meetings

90. Address any client safety requirements29 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

93. Break down work area by Supervisor

94. Indicate start date and target completion date

95. The initial priorities

96. "Make Safe” the work environment

97. Access and begin production in accordance with the client “Critical Path”31 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

99. Collect vital documents for freezing if applicable

100. Apply “lube protectant” on all affected surfaces if required to stabilize

101. Access needs for utilities, establish environmental controls if needed32 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

103. Check with supply person to determine possible needs. Purchase as needed, stay ahead of the needs

104. Discuss any unexpected obstacles

105. Maintain documents in accounting file for project auditor

106. Production meeting with Client as arranged

107. Check weather forecast33 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

109. Return all items to supply distribution

110. Full staff line up

111. Dismiss labor and review progress34 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

113. Deliver all project paperwork to project accountant

114. Notate any new information that can impact time frames, scope of work, or project estimate35 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

117. Determine that scope of work is being performed to expectations37 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

119. Put all change orders or scope adjustments in writing to client with signed acknowledgement by client38 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

120. KEY FACTORS FOR SUCCESS

121. Do not wait for this to happen! Have a pre loss agreement with a National Vendor! 40 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

127. Lock down the building as soon as possible

128. Patience is needed

129. How you start often dictates how the job progresses and how it ends45 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

131. Clearly defined and agreed scope of work

132. A realistic time table and flow of work

133. Clear payment terms46 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

135. Completed field paperwork/documentation

136. Written, Photos, Video (ieCYB)

137. Clear ongoing communication with client, staff, and subcontractors

138. Clearly defined subcontract agreements47 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

140. Have a relationship established with a local vendor with national coverage

141. A large disaster requires a firm with access to national resources and workforce

142. Have a plan B or C48 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

143. Thank you, We look forward to working with you! Any questions? ServiceMaster Recovery Services Mark Cyganiak www.smrecover.com 800-559-9070 49 2011 ServiceMaster Clean. All right reserved. 2011 RAM Program