The document outlines key considerations and best practices for restoring a school building from water or fire damage. It discusses establishing clear communication with insurance adjusters and brokers, defining payment terms and documentation requirements, assessing safety and cleanup standards, creating a project timeline and shift schedule, and emphasizing clear communication and avoiding surprises to ensure project success.

1. WASBOSpring Conference 2011Presented By: Mark CyganiakServiceMaster Recovery Services

2. AssumptionsYou have been asked to restore a school from water or fire damage.22011 ServiceMaster Clean. All right reserved. 2011 RAM Program

3. AssumptionsYou have been asked to restore a school from water or fire damage.

4. You have been awarded the contract32011 ServiceMaster Clean. All right reserved. 2011 RAM Program

5. Key informationWho is your carrier?

6. Have they been in contact with you?

7. Have they assigned an adjuster?

8. If yes, contact the adjuster

9. Who is your broker?

10. What is your deductible?42011 ServiceMaster Clean. All right reserved. 2011 RAM Program

11. Key information National Contract – If this is a National Contract, find out all details and requirements

12. Discuss clients ability to pay for the work you are going to perform

13. Does the customer have Business Interruption Coverage and for how long?

14. Identify the customers internal procedures for payment52011 ServiceMaster Clean. All right reserved. 2011 RAM Program

15. Defining the money termsClearly define payment terms

16. 1/3rd, 1/3rd, 1/3rd Draw Schedule

17. Up front draw is standard practices

18. Mobilization Costs

19. Materials

20. Supplies62011 ServiceMaster Clean. All right reserved. 2011 RAM Program

21. Defining the money termsDefine how invoicing is suppose to be organized to the adjusters expectations

22. Inform all contractors to anticipate slower than normal payouts72011 ServiceMaster Clean. All right reserved. 2011 RAM Program

23. AttachmentsCopy of Certificate of Insurance

24. Contract

25. Rate Schedule

26. Labor Rates, Labor Classifications & Labor Conditions

27. Rates for Company owned Equipment and Supplies82011 ServiceMaster Clean. All right reserved. 2011 RAM Program

36. Job SpecificsAssess overall scope of work to be addressed

37. Assessment of critical infrastructure2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

38. Health and SafetyServiceMaster Health and Safety Issue

39. Bring in Independent Safety Coordinator

40. Client Health and Safety Requirements

41. Does client have in house safety director?

42. Know company safety rules182011 ServiceMaster Clean. All right reserved. 2011 RAM Program

43. Health and SafetyHaz-Mat

44. Asbestos Survey

45. Be prepared for to stop by

46. Client priorities: STATED EXPECTATIONS192011 ServiceMaster Clean. All right reserved. 2011 RAM Program

47. Job SpecificsAccessibility/availability of affected areas

48. Subcontractors Required

49. Required Cleaning Protocols

50. Pre-loss conditions

51. Perform pre-clean test202011 ServiceMaster Clean. All right reserved. 2011 RAM Program

52. Defining Cleaning StandardsClean VS. Clean, Seal, and Paint

53. De-Contamination

54. Is clearance testing being conducted?

55. Have expectations spelled out212011 ServiceMaster Clean. All right reserved. 2011 RAM Program

56. Contents, Equipment, & MachineryClean versus replace

57. Is a salvage company involved?

58. Re-Certification (In House, Manufacturer, or Authorized Dealer)

59. Replacement parts

60. Electronics222011 ServiceMaster Clean. All right reserved. 2011 RAM Program

61. Time FramesWhat is clients desired completion date?

62. When can work begin?

63. Breakdown priorities, completed dates by zones

64. What is realistic completion date based on customer priorities and your abilities?

65. Don’t over sell your abilities232011 ServiceMaster Clean. All right reserved. 2011 RAM Program

66. Time FramesBuild shift configuration

67. Options – Day shift, night shift, 8 hour shift

68. Qualify circumstances that can impact projected completion date

69. Available materials

70. Local, State, Federal operations242011 ServiceMaster Clean. All right reserved. 2011 RAM Program

71. Preparing for ProductionDevelop Manifest

72. Equipment, Materials, and Supplies

73. Secure vendors/subcontractors

74. Determine minimum number of casual labor required on first day of production to make a positive impact252011 ServiceMaster Clean. All right reserved. 2011 RAM Program

75. Preparing for ProductionMobilize

76. Equipment, materials, supplies, and supervisory personnel

77. Secure hotel rooms and vehicles

78. Scheduled vendors and subcontractors

79. Schedule daily production meetings with client and subcontractors2011 ServiceMaster Clean. All right reserved. 2011 RAM Program

80. OnsiteProminently display your trucks and trailers at front entrance

81. Supervisory Staff – Review assignment of duties272011 ServiceMaster Clean. All right reserved. 2011 RAM Program

82. OnsiteSet up supply distribution, inventory all equipment, materials and supplies

83. Introduction of Project Manager to client, review scope with PM and client

84. Staff Meeting with crew, give project overview282011 ServiceMaster Clean. All right reserved. 2011 RAM Program

85. On SiteSet up command center and administrative work area

86. Set up accounting and paper flow

87. Schedule casual labor to arrive on site one hour after beginning your shift on the first day of work

88. Review project, site rules, and ServiceMaster / clients expectations

89. Conduct internal safety meetings

90. Address any client safety requirements292011 ServiceMaster Clean. All right reserved. 2011 RAM Program

92. ProductionDistribute floor plan of work area to Supervisors

93. Break down work area by Supervisor

94. Indicate start date and target completion date

95. The initial priorities

96. "Make Safe” the work environment

97. Access and begin production in accordance with the client “Critical Path”312011 ServiceMaster Clean. All right reserved. 2011 RAM Program

98. ProductionTransfer salvageable items within the affected area to a stable environment

99. Collect vital documents for freezing if applicable

100. Apply “lube protectant” on all affected surfaces if required to stabilize

101. Access needs for utilities, establish environmental controls if needed322011 ServiceMaster Clean. All right reserved. 2011 RAM Program

102. Daily ActivitiesRevisit rules and expectations

103. Check with supply person to determine possible needs. Purchase as needed, stay ahead of the needs

104. Discuss any unexpected obstacles

105. Maintain documents in accounting file for project auditor

106. Production meeting with Client as arranged

107. Check weather forecast332011 ServiceMaster Clean. All right reserved. 2011 RAM Program

108. End of Shift / Shift ChangeClean and secure work area

109. Return all items to supply distribution

110. Full staff line up

111. Dismiss labor and review progress342011 ServiceMaster Clean. All right reserved. 2011 RAM Program

112. End of Shift / Shift ChangeShift change meeting and project walk through

113. Deliver all project paperwork to project accountant

114. Notate any new information that can impact time frames, scope of work, or project estimate352011 ServiceMaster Clean. All right reserved. 2011 RAM Program

115. Day 2 of productionAdjust labor depending on need, and deploy to work supply distribution and then to designated work area362011 ServiceMaster Clean. All right reserved. 2011 RAM Program

116. Continued ProductionWalk your job site to determine if there is any additional work that was not included in your original scope of services

117. Determine that scope of work is being performed to expectations372011 ServiceMaster Clean. All right reserved. 2011 RAM Program

118. Continued ProductionConduct daily production meetings

119. Put all change orders or scope adjustments in writing to client with signed acknowledgement by client382011 ServiceMaster Clean. All right reserved. 2011 RAM Program

120. KEY FACTORS FOR SUCCESS

121. Do not wait for this to happen! Have a pre loss agreement with a National Vendor!402011 ServiceMaster Clean. All right reserved. 2011 RAM Program

126. Key Success Factors for ClientAccept what has happened - A large loss is not a quick fix overnight

127. Lock down the building as soon as possible

128. Patience is needed

129. How you start often dictates how the job progresses and how it ends452011 ServiceMaster Clean. All right reserved. 2011 RAM Program

130. Key Success FactorsClear understanding of the Client needs and priorities

131. Clearly defined and agreed scope of work

132. A realistic time table and flow of work

133. Clear payment terms462011 ServiceMaster Clean. All right reserved. 2011 RAM Program

134. Key Success FactorsOrganized, well-trained, quality Supervision and Administration staff

135. Completed field paperwork/documentation

136. Written, Photos, Video (ieCYB)

137. Clear ongoing communication with client, staff, and subcontractors

138. Clearly defined subcontract agreements472011 ServiceMaster Clean. All right reserved. 2011 RAM Program

139. Key Success FactorsNo Surprises! Keep all interested parties updated to changing or new events

140. Have a relationship established with a local vendor with national coverage

141. A large disaster requires a firm with access to national resources and workforce

142. Have a plan B or C482011 ServiceMaster Clean. All right reserved. 2011 RAM Program

143. Thank you,We look forward to working with you!Any questions?ServiceMaster Recovery Services Mark Cyganiakwww.smrecover.com800-559-9070492011 ServiceMaster Clean. All right reserved. 2011 RAM Program