A talk given at SugarCRM's SugarCon conference in 2011. It was way ahead of oits t (this won't let me go back and correct what's alredy typed, so I'll stop here).
We've collected 26 of the hot topics that were discussed during our "Digital Futures" event programme this year. Each of these innovations are helping digital marketers get closer to the customers.
For more information about these events and to see our 2016 programme, visit http://www.equimedia.co.uk/about-us/digital-futures-events
We've collected 26 of the hot topics that were discussed during our "Digital Futures" event programme this year. Each of these innovations are helping digital marketers get closer to the customers.
For more information about these events and to see our 2016 programme, visit http://www.equimedia.co.uk/about-us/digital-futures-events
New Industrial Revolution(s) and Future ScenariosRobin Teigland
My slides from the first day of the DecodingX Executive Education Program in Digital Transformation at the Stockholm School of Economics (https://exedsse.se/program/decoding-x/) in March 2018.
Top 4 Digital Transformation Trends In 2018DivyaConsagous
Digital transformations leverage the power of developing technologies to boost the customer or user experience and meet the operational goals. Here is the scoop of top 4 digital transformation trends in 2018 that are radars right now.
With the advancement in the Technology and technology providing new jobs, there is a definite shift in the jobs.
This presentation takes us from the Industry 1.0 to Industry 4.0 and also throws light on the skills shift as pointed by World Economic Forum (WEF).
5 years after foundation, Space and Lemon Innovations reinvents itself. Ahead of us: a new era of innovations. Micro innovations instead of macro.
We are the innovation agency for that.
New Industrial Revolution(s) and Future ScenariosRobin Teigland
My slides from the first day of the DecodingX Executive Education Program in Digital Transformation at the Stockholm School of Economics (https://exedsse.se/program/decoding-x/) in March 2018.
Top 4 Digital Transformation Trends In 2018DivyaConsagous
Digital transformations leverage the power of developing technologies to boost the customer or user experience and meet the operational goals. Here is the scoop of top 4 digital transformation trends in 2018 that are radars right now.
With the advancement in the Technology and technology providing new jobs, there is a definite shift in the jobs.
This presentation takes us from the Industry 1.0 to Industry 4.0 and also throws light on the skills shift as pointed by World Economic Forum (WEF).
5 years after foundation, Space and Lemon Innovations reinvents itself. Ahead of us: a new era of innovations. Micro innovations instead of macro.
We are the innovation agency for that.
Keynote: Doc Searls—Harvard Fellow at the Berkman Center, Coauthor, The Cluetrain Manifesto
Next on the Open Horizon
Web visionary Searls isn't much interested in making the current ad-centric "attention economy" more engaging. He wants to replace it altogether with an "intention economy" that matches consumers' intent to purchase a specific product with any and all relevant brands. Is this nirvana for marketers or does this economy render them obsolete? And will Searls's Vendor Relationship Management get us there?
Presentation made by Diogo Rebelo on November 29th of 2011 on the Tourism and Technology event on Centro de Congressos de Alfandega in Oporto
The title was "Conversations Between Customers & Vendors" where Diogo presented is vision about the impact that the new trend VRM (Vendor Relationship Management) can have in Tourism.
How can we get more out of our CRM investments? What are the value drivers behind? How can we use CRM to collaborate, sell, grow? In this Bluepaper, we will provide some food for thought on the above questions. And highlight some of the strategic directions CRM will take by the year 2020.
The 10 best performing CRM solution providers of 2020Mirror Review
Our latest magazine issue, “The 10 Best Performing CRM Solution Providers of 2020,” highlights the best performing CRM solution providers that are bringing innovative CRM systems
that fulfill the customers' demands. These solutions providers are going beyond the imagination of customers and delivering customized CRM for every client’s business needs. Our cover star, Nimble is transforming the industry by delivering a CRM that is dominating the world of social selling today.
Digital technologies have deconstructed market structures that were once firmly established. Not only did they introduce new types of business models, but they also crippled the old ones - as is evidenced by several cases, such as those of Apple and Nokia, or Uber and traditional taxi businesses.
Today, every business faces the following 2 challenges, which digital technologies can help to tackle:
1. Bringing down costs to compete. Technologies have progressed fast: Cloud computing replaced proprietary data centers, and pocket mobile devices are now favored over cumbersome desktops. With the right technologies in place, businesses can scale up and perform more efficiently, ultimately cutting operational costs.
2. Building digital platforms to adapt to the changing competitive landscape. Customers and employees are the 2 drivers of changes: their demands have changed, which requires businesses to change accordingly to adapt. For example, customers expect intuitive online shopping experience, while employees ask for productive and engaging workplace experience. Businesses can meet these demands only if they leverage digital platforms.
This paper will examine the changing face of technologies, learn how digital platforms have inspired digital transformation, and discuss the architecture of a digital platform.
In 2008, Razorfish explored The Future of Retail for JCPenney. We noted the increasing complexity and sophistication of the global marketplace, and that retailers who have embraced change—leveraging the power of new technologies and media spaces, while putting the customer’s needs, wants, and desires at the center of the experience—have flourished.
For 2010 and beyond, we have updated and broadened this study to provide our point of view on The Future of CRM in general. It is our belief that this discipline offers brands of all kinds the most comprehensive way to thrive in a chaotic marketplace, to take advantage of new technologies, and to leap on important trends and ride them at their crest. CRM is also the master key to picking out high value customers—the ones with influence as well as loyalty—and engaging with them in a sustained fashion.
Slides from my talk at the Price Waterhouse Coopers Deals Exchange conference on April 26, 2018. I talk about algorithmically manage, internet-scale networks and how they are changing the very nature of the economy, the shape of companies, and the competencies that are required for 21st century success. There are many similar themes to other talks, but this is tailored to a business audience, and very specifically to one concerned with how to do M&A in an age of dominant platforms.
What industries have been digitally disrupted? What are being disrupted? What types of digital disruption are there? Where should you focus your digital disruption/transformation efforts?
Slides for a talk I gave for Zuora at Subscribed 2012 in London. Topics are the subscription economy, VRM, customer commons, and business problems that can only be solved from the customer's side—subsription hell especially.
A slide deck to guide discussion of McLuhan and identity at the XXIVth Internet Identity Workshop. It led into a follow-on session for the Digital Life Collective, which was focused on "the Web we want."
Slides that accompanied the opening keynote at the Kynetx Impact conference in Provo, Utah. Note: uses American Typewriter Condensed, not on all machines. If you have formatting problems, use the .pdf version
buy old yahoo accounts buy yahoo accountsSusan Laney
As a business owner, I understand the importance of having a strong online presence and leveraging various digital platforms to reach and engage with your target audience. One often overlooked yet highly valuable asset in this regard is the humble Yahoo account. While many may perceive Yahoo as a relic of the past, the truth is that these accounts still hold immense potential for businesses of all sizes.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
FIA officials brutally tortured innocent and snatched 200 Bitcoins of worth 4...jamalseoexpert1978
Farman Ayaz Khattak and Ehtesham Matloob are government officials in CTW Counter terrorism wing Islamabad, in Federal Investigation Agency FIA Headquarters. CTW and FIA kidnapped crypto currency owner from Islamabad and snatched 200 Bitcoins those worth of 4 billion rupees in Pakistan currency. There is not Cryptocurrency Regulations in Pakistan & CTW is official dacoit and stealing digital assets from the innocent crypto holders and making fake cases of terrorism to keep them silent.
10. And what about these people?
10
They’re social,
but they don’t
use social
media.
11. Two problems/opportunities here:
1) “Social” is very 2010.
The next wave is personal. Really personal.
2) It’s not “Web 3.0 or X.0”
because the way we use the Web doesn’t support it.
In fact, it keeps us locked in command-and-control mode.
We can work around that.
11
19. Let’s go back to what
Cluetrain said in 1999.
Not just “markets are conversations.”
Rather, this:
we are not seats or eyeballs or
end users or consumers. we are
human beings and our reach
exceeds your grasp. deal with it.
19
20. The problem is, none of us
has one of these:
20
“deal with it” is not an option without one.
But, we’re building one.
22. Customers need their own
X-wing fighters. And much more.
Vehicles of their own. Tools of their own.
And new ways of engaging CRM
rather than just fighting it. 22
23. In our way is a problem
called client-server.
23
Server
Client Client Client Client Client Client
Billions
more
The Net is end-to-end and peer-to-peer.
But the Web is submissive-dominant.
24. Now think of client-server
as this kind of relationship:
24
Client
Server
25. In the Web marketplace,
it looks like this:
Server
Client Client Client Client Client Client
Billions
more
Server
Client Client Client Client Client Client
Billions
more
Server
Client Client Client Client Client Client
Billions
more
26. Each company has its own set
of cow-calf relationships:
Server
Client Client Client Client Client Client
Billions
more
Server
Client Client Client Client Client Client
Billions
more
Server
Client Client Client Client Client Client
Billions
more
27. CRM (and everybody) remains
stuck inside the calf-cow model:
Server
Client Client Client Client Client Client
Billions
more
Server
Client Client Client Client Client Client
Billions
more
Server
Client Client Client Client Client Client
Billions
more
30. 30
VRM is a counterpart of CRM.
VRM
CRM
It handles the customer’s side of relationships.
It provides ways for customers to bear their side
of the relationship burden.
It gets CRM off the ranch and into the frontier.
31. It started with ProjectVRM
at Harvard’s Berkman Center in 2007
There are now dozens of development projects
And the results are coming to market. 31
32. 32
With VRM, the individual is the point of
integration for his or her own data.
… and the point of origination for what’s done
with it.
34. Write and execute code
outside client-server
This is what Kynetx does.
With open source on the SugarCRM model. 34
35. Give customers control of data:
35
0% 100%
Depth of
customer data
Degree of
customer
control
0%
100%
36. Give customers their own tools of
engagement with sellers.
36
Including the ability to assert demand and
name prices and other terms.
37. Add new forms of signaling.
Such as: r-buttons:
The red button on the site’s side is a signal that says,
“We’re open to dealing with you on your terms.”
37
38. 38
Issue a “personal RFP”
to whole markets, on the fly.
For example, send a message saying you need a 200w 220-
>110 converter
in Amsterdam on a Sunday afternoon
Scott Adams calls this “broadcast shopping.”