The document discusses a new approach called vendor relationship management (VRM) which gives customers more independence and control over how they engage with vendors. VRM tools would allow customers to integrate their own data, express their own terms for engagement, and manage relationships across vendors. This could help move conversations between customers and vendors from information silos to a more open platform, and would better serve customers' interests over any single company. VRM principles and tools may provide new opportunities for more customized and niche experiences in the tourism industry by leveraging greater data sharing between customers and vendors.