2- Before start writing your project/presentation, read and analyze the teaching notes. 3- The structure of your project report should include the following items: 1. Introduction. What are the key aim/purpose and objective and briefly summarize the key factors of the situation that drive your subsequent argument. 2. The body text. A. First: Describe, review and critically evaluate the literature. B. Second: Identify the aspects of managing technology and innovation for the selected product/service C. Briefly describe what variables that might be used for internal or external innovation or the knowledge management and organizational learning D. What is the nature of technology? How does the management respond to the various technological challenges? E. what are the key issues that the management should address in implementing an innovation. 4. Summary and Conclusion: wrap up the whole stuff together, reflect about the product/service and show what lessons have been learned? Also it will be helpful to make few recommendations. The recommendation should be practical, consider the costs and benefits. 5. Make sure that the text is easy to read and follow and consider using bullets, headings, etc. 6. The group/individual name should appear on each page and pages should be numbered. 7. The presentation should be power points and at no smaller than Font 12, 8. As specified in the course schedule, student/group is/are required to submit one hard copy in the class and a soft copy of the presentation should be sent to the Page 1 of 1 ‘Emstar Express Flyer’ Management Report Executive Summary The main purpose of the report is to provide the effective recommendation to the ‘Emstar Express Flyer’ company on the analysing the available opportunities and predictabilities of the information systems that effectively ensemble the business requirements of the company. It is observed that in Emstar the management of the information concerning the customers, company products and inventory, contact details of the company, scheduling of jobs and order deliveries was multifaceted. The Emstar information system of the company provides effective advantage to the company to manage its crucial business information effectively. However, with the utilization of the information system the company is required to consider the systems security by using the effective security strategies of using the licensed software and security tools and utilization of passwords to restrict the system access of the unauthorized users. However, the utilization of the enterprise resource planning different information system modules will assist the company to make use of information system effectively to support the business operations and decision making and for conducting successful strategic planning of the business to attain competitive advantages. Table of Contents Executive Summary2 Introduction5 Emstar Organizational Management for Implementing.

1. 2- Before start writing your project/presentation, read and
analyze the teaching notes.
3- The structure of your project report should include the
following items:
1. Introduction. What are the key aim/purpose and objective and
briefly summarize the key factors of the situation that drive
your subsequent argument.
2. The body text.
A. First: Describe, review and critically evaluate the literature.
B. Second: Identify the aspects of managing technology and
innovation for the selected product/service
C. Briefly describe what variables that might be used for
internal or external innovation or the knowledge management
and organizational learning
D. What is the nature of technology? How does the management
respond to the various technological challenges?
E. what are the key issues that the management should address
in implementing an innovation.
4. Summary and Conclusion: wrap up the whole stuff together,
reflect about the product/service and show what lessons have
been learned? Also it will be helpful to make few
recommendations. The recommendation should be practical,
consider the costs and benefits.
5. Make sure that the text is easy to read and follow and
consider using bullets, headings, etc.
6. The group/individual name should appear on each page and
pages should be numbered.
7. The presentation should be power points and at no smaller
than Font 12,
8. As specified in the course schedule, student/group is/are
required to submit one hard copy in the class and a soft copy of
the presentation should be sent to the

2. Page 1 of 1
‘Emstar Express Flyer’ Management Report
Executive Summary
The main purpose of the report is to provide the effective
recommendation to the ‘Emstar Express Flyer’ company on the
analysing the available opportunities and predictabilities of the
information systems that effectively ensemble the business
requirements of the company. It is observed that in Emstar the
management of the information concerning the customers,
company products and inventory, contact details of the
company, scheduling of jobs and order deliveries was
multifaceted. The Emstar information system of the company
provides effective advantage to the company to manage its
crucial business information effectively. However, with the
utilization of the information system the company is required to
consider the systems security by using the effective security
strategies of using the licensed software and security tools and

3. utilization of passwords to restrict the system access of the
unauthorized users. However, the utilization of the enterprise
resource planning different information system modules will
assist the company to make use of information system
effectively to support the business operations and decision
making and for conducting successful strategic planning of the
business to attain competitive advantages.
Table of Contents
Executive Summary2
Introduction5
Emstar Organizational Management for Implementing the
Information System5
Business Issues at Emstar and Introduction of Information
System6
· Business Problems At Emstar6
· Business Requirements of Emstar7
· Assistance of Information Technology8
· Support of Information Systems to Overcome Emstar Business
Issues8
· Accounting Management System8
Human Resources Management System9
· Scheduling Management System9
· Customer Relationship Management System9
· Strategic Implementation of Information Systems at Emstar10
· Information Requirements of Emstar to Support Business

4. Strategies10
Security and Ethical Issues of Information System11
· Security Issues11
· Ethical Issues12
Emstar communication and Collaboration Requirements12
Strategic Utilization of Intranet, Extranet and Internet at
Emstar12
Conclusion13
Recommendations for Effective Information Systems at ‘Emstar
Express Flyer’13
References16
Introduction
The Emstar Express Flyer is the SME owned, which is operating
the company offers the services of the combination of the
courier, removal, and cattle transportation to businesses and
home clients in the UAE market. The company worked hard in
the two years to increase its business but the company is
experiencing the information management issues, as there are
only few personal computers in the office while most of the
information is manually stored in filing cabinets that are
creating more issues concerning business decision making with
the incomplete, incorrect, and unreliable information.
Therefore, the report analyses the business and information
management issues of the company and provides
recommendations concerning the introduction of the IT and
online presence in order to operate the business operations and
business decision effectively and to make effective strategic
plans.
Organizational Management for Implementing the Information
System
It is observed that the enterprise even the small ones are
encourage to utilize the integrated information system to

5. enhance the coordination processes between business functions
and organizations units and to promote effective decision
making processes to attain new level of business efficiency to
satisfy its employees and customers as well as to meet business
requirements (Strong & Volkoff, 2010). Therefore, the Emstar
Express Flyer company is recommended to adopt the
incremental and facilitative approaches to manage the
organization change due to the utilization of information system
effectively. Moreover, the company is required to adopt the
centralized approach for the effective implementation of the
information technology infrastructure within the enterprise
(Shelly & Rosenblatt, 2011).
The company is required to adopt the enterprise resource
planning approach and systems that permit the enterprise to
satisfy its increasing requirements for the functional integration
and enterprise behaviour coherency. The use of the enterprise
resources planning system will also permit the Emstar to
support broadly its managerial and operative automation tasks
as well as to help the enterprise to significantly decreasing the
information processing costs and enhancing the reliability at the
same time (Strong & Volkoff, 2010). However, in order to
apply the effective organizational change utilizing the
information technology it is essential for the organization to
make consistency in the functionality, data, usability, role,
control, and organizational culture with their information
systems (Ismail & Mamat, 2012). Business Issues at Emstar
and Introduction of Information System Business Problems at
Emstar
· The business having some information on the personal
computer in the office however, most of the information is
stored in the filing cabinets that create information management
issue.
· The information mismanagement causes difficulty in
scheduling the jobs and delays in completing the customer

6. deliveries.
· The invoicing issues created as the customer attain the
incorrect invoices as there was no easy way to find out correct
information of invoices
· Payroll turned out to be problematic for the business that
causes employees getting annoyed with their incorrect pay
amounts.
· Emstar experiencing difficulty in taking business decisions
because of the incorrect and incomplete information
· The Emstar experiencing numerous amount of time wastage in
validating and verifying the information between the computer
and filling cabinet
· Lack of online presence and reliable IT infrastructure reducing
the business productivity and competitive advantage as
competitors are capable to attract the project from the company
· Moreover , there is a lack of electronic fund transfer
opportunity to enhance the business performance Business
Requirements of Emstar
· The company is required to develop effective information
technology infrastructure in order to fulfil the business needs of
the company
· The company should make use of efficient job scheduling
system to overcome the issues of customer delivery and job
assignment
· Emstar needs to utilize the invoice management system to
overcome incorrect invoicing issue within the company
· The company is required to adopt the effective payroll system
for prevail the salary payment problems and annoyance of
employees
· To develop the reliable and efficient network infrastructure
and making effective website to promote the online presence of
the company
.Support of Information Systems to Overcome Emstar Business
Issues

7. It is observed that the enterprise resource planning systems help
to combine the internal and external management of information
across the whole organization supporting its financial ,
manufacturing , sales , customer relationship , payroll
management task effectively (Kuo & Ye, 2010). However, the
major information systems of the enterprise resource planning
that can effectively assist the Emstar in managing the
information and fulfilling the business requirements of the
enterprise are described as follows: Accounting Management
System
The financial management system will help the company to
perform the integrated range of operations in the form of
general ledger, account payable, account receivable, budgeting,
asset accounting, and cash management capabilities. The
general ledger and account payable and receivable capabilities
of the sySstem may provide the capability to the company to
conduct the adaptable reporting structures and to attain the
accounts information of financial transaction, scanned invoices
approval details (MacKechnie, 2012).Human Resources
Management System
The human resource management system can help the Emstar to
perform the human resource management activities and
processes effectively. It will also help the company to perform
the payroll, time attendance information, employees training,
recruitment task effectively (Nambisan, 2009). The payroll
functionality of the system will help the company to effectively
automating the process of payment by gathering the data
concerning the employee time , attendance , performance ,
deduction and taxes information as well as permitting the
opportunity of generating the periodic pay cheques and reports.
The time attendance module of the system will help the
company to gather the standardized time, work related tasks,
and provide the cost analysis of the business operations with the
passage of time. The system will also help organization to

8. effectively manage and monitor the employee training and
development efforts (Shelly & Rosenblatt, 2011).Scheduling
Management System
The scheduling management system will help the company for
effectively manage and taking the business decisions concerning
the work orders , scheduling , capacity , workflow management
, quality control and management. However, using the system
the company will be able to overcome its job scheduling issues
as well as issues of delaying in completing the product
deliveries (Zand et al., 2011).Customer Relationship
Management System
The customer relationship management will help the company to
effectively keeping the records of its customers, customer
support as well as managing sales and marketing information of
the company. It will also help the company for effectively
managing the communication with its customers and clients to
arrange automate and synchronize the business processes
(Christoph et al., 2011). Strategic Implementation of
Information Systems at Emstar
It is observed that strategic information system planning
provides the process of the deciding the objectives of the
organizational computing and analysing the potential
information system that the company should implement to attain
the competitive business advantages. However, the ‘Emstar
Express Flyer’ company can make use of the strategic
information system planning approach to constructively using
the information system within the company. (Nowduri, 2010).
The company can also use the information system to enhance
the communication with the employees and its customers, for
enhancing the top management support and to effectively
forecasting the resource requirements and allocations to
establish more opportunities for enhancing its functions of its
departments. Hence, the company can utilize the information

9. system strategy to organization the information system in the
centralized way to enhance the productivity of the
business.Information Requirements of Emstar to Support
Business Strategies
It is observed that the major information requirements of the
company include the information and scheduling of the
customers, suppliers, inventory, employees, payroll information
, pricing information , overheads information , company
personal details and other financial information such as account
payable and receivable information (Bosilj-Vuksic et al., 2007).
Furthermore, the company also required to schedule the
information of its staff and updating of manually stored
information. However, with the utilization of the effective
information systems the employees will able to attain the
updated records of the company financial and business
operations information which will help the employees to
become significantly productive and effective and hence the
company will be able to decrease it additional expenditures and
attaining competitive advantage to the company.Security and
Ethical Issues of Information SystemSecurity Issues
It is identified that the malfunctioning is the security concern
that may come across due to the introduction of information that
occurs because of the omission and negligence of the
individuals within the company (Fink et al., 2006). Moreover,
the fraud and unauthorized access can also be occur because of
the infiltration, spamming, phishing and unauthenticated
browsing over the internet. Hence, the password, files, and
other significant financial information of the company are
required to be transmitted in the encrypted form that cannot
decoded by the unauthorized users (MacKechnie, 2012).
Moreover, Emstar are also required to use firewalls that will
secure the internet of the computer and information systems
from intrusion since the firewall provide the filtered
information to the information users (Tiwary, 2011). Moreover,
the Emstar can also enhance its security by using effective

10. strategies of utilizing only the licensed software that decreases
the concerns of viruses and restricted unauthorized access to
systems and files as well as effective passwords and access
controls can provide effective protection to Emstar systems
(Shelly & Rosenblatt, 2011). Ethical Issues
The utilization of the information systems and online presence
of the company can also raised ethical concerns related to the
suitable use of the customer information, security of company
personal privacy and protection of the company intellectual
property(Iriana & Buttle, 2006). Hence, ethical concerns come
across by the information system are making liability for the
results of the information systems, setting standard to secure the
quality of the system that protects the employees rights. The
application of the website in the form of the personal
information privacy and cybercrime and therefore the company
is required to adopt the ethics-training programs that will help
the company to build the effective teamwork and encourage
professionalism within the company (Tiwary, 2011).Emstar
communication and Collaboration Requirements
In order to make the stakeholders of the company using the
information system effectively for the effective decision making
the Emstar is required to give consideration to the distinct
requirements of its stakeholders utilizing the information
system since the company is required to work effectively with
its stakeholders.(Christoph et al., 2011) However, the company
collaboration and communication requirement involves the
reliable usage of information communication policies and
consideration that right information should be conveyed to the
right stakeholder (MacKechnie, 2012). Strategic Utilization of
Intranet, Extranet and Internet at Emstar
The company information portal of the information system will
help to deliver the needed information to the internal and
external stakeholders (Ismail & Mamat, 2012). Moreover, the
controlling centre of the company information system helps to

11. link the different stakeholders with the company data sources
that assist to enhance the quality of the strategic management of
information.(Ismail & Mamat, 2012) On the other hand, the
decision support capability of the company information systems
may provide the information required to conduct the ad hoc
knowledge concerning the business processes. Moreover, the
online presence of the company through the company personal
website will help the company to perform the effective
collaboration with its customers and other stakeholders (Fink et
al., 2006).Conclusion
It is concluded that the management of the information
concerning the customers, financial data of the company,
employees records and payroll as well as scheduling of the jobs
were complex in Emstar. Hence, the ‘Emstar Express Flyer’ is
required to perform the successful implementation and
management of information system within Emstar as it gives
efficient organization change and perceived competitive
business benefits. The company information is the most
important resource for the company that can be secured from the
illegal access using the efficient security technologies such as
firewalls and antivirus, which will help the company to decrease
the occurrence of information loss and fraud in the information
systems and online presence. Hence, it effectively
interconnects the business of the company with its customers,
suppliers, and stakeholders. Recommendations for Effective
Information Systems at ‘Emstar Express Flyer’
It is recommended to the company to use the enterprise resource
planning systems of customer management system, financial
management system, human resource management system,
scheduling management system and supply chain management
(Hawking, 2007). The financial information system will help the
company to perform the efficient accounting tasks and to
organize the account payable and receivable details precisely.
Moreover, it also helps to enhance the business decision-making
process as well as quality of the company financial accounting

12. information and performance evaluation of the company (Sajady
& Dastgir, 2008). The company will also enable to conduct the
electronic fund transfer and fund payments using the
information system however, the human resource management
system will assist the Emstar for effectively organizing the
payroll, employees training, incentive and recruitment activities
(Moorthy et al., 2010).
However, the supply chain management will assist the Emstar
for effectively managing the suppliers’ inventory and order
management as well as inventory records and customer orders
(Iriana & Buttle, 2006). Moreover, the customer relationship
information management that will assist the company for
effectively organizing the details of the customers , sales and
marketing as well as pricing information of the company
products and provide the reliable call centre support to give the
accurate details concerning the Emstar policies and regulations
(Iriana & Buttle, 2006). Hence, these information systems will
assist the company to support the business operations, decision
making and to perform the effective strategic planning for the
company.

13. Page 15 of 15
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