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Behavioral Targeting: An 
Invasion of Privacy or the Next 
Best Marketing Tactic? 
#SMTLive
#SMTLive 
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Follow along and share 
your thoughts on 
Twitter at #SMTLive 
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Eric Siegel, Ph.D., founder of Predictive Analytics World and Text Analytics World, and Executive Editor of 
the Predictive Analytics Times, makes the how and why of predictive analytics understandable and 
captivating. He is the author of the bestselling, award-winning Predictive Analytics: The Power to Predict 
Who Will Click, Buy, Lie, or Die, a former Columbia University professor who used to sing to his students, 
and a renowned speaker, educator, and leader in the field. @predictanalytic 
Kim Celestre is a Senior Analyst at Forrester Research. Her analysis on consumers' social behaviors, 
the social platform landscape and social marketing best practices helps marketers create social 
strategies that deliver value to their prospects and customers at each stage of their lifecycle. Her 
research covers B2B and B2C marketing, with a specific emphasis on the use of social marketing 
platforms and online communities to shape exploration and buying behaviors. @KCelestre 
David Fowler is Head of Digital Compliance at Act-On Software. At Act-On Software, David is 
responsible for all issues pertaining to digital compliance including, email deliverability, privacy 
compliance and industry stewardship in regard to customer and corporate objectives alike. David 
has over 20 years' experience providing senior leadership in the marketing industry. @oregonlimey 
#SMTLive 
Our Speakers 
Paul Dunay is an award-winning B2B marketing expert with more than 20 years’ success in 
generating demand and creating buzz for leading technology, consumer products, financial services 
and professional services organizations. Paul is the author of five “Dummies” books including 
Facebook Advertising for Dummies (Wiley 2010), and Facebook Marketing for Dummies 3rd Edition 
(Wiley 2012). @PaulDunay
www.ThePredictionBook.coPrmedictive Analytics World
NEXT EVENT: 
PAW San Francisco – 
March 29 - April 2, 2015 
Includes PAW Workforce 
Predictive Analytics World
FINANCIAL SERVICES 
Lowered direct mail costs 20% 
Increased response rate 3.1% 
600% ROI 
Improved direct mail 
targeting by 15-20% 
FINANCIAL SERVICES 
Predictive Analytics World 
RETAIL 
Reduced mailing costs by 
$12 million
Dimensions of Data Policy 
Predictive Analytics World 
1. Retain 
2. Access 
3. Share 
4. Merge 
5. React 
...under which circumstances and for 
what type of intention or purpose.
Predictive Analytics  Privacy Concerns 
1. "Data hustler" incentives increase 
2. New, sensitive data is inferred 
Predictive Analytics World
Predictive Analytics World
Making Leaders Successful 
Every Day
The Reality Of Behavioral Targeting 
Kim Celestre 
Senior Analyst, Marketing Leadership 
December 2, 2014
Big brother? Or smart targeting? 
© 2013 Forrester Research, Inc. Reproduction Prohibited 18
Sophisticated targeting will drive social media advertising 
spending 
© 2013 Forrester Research, Inc. Reproduction Prohibited 19
And the Database of Affinity delivers even more 
opportunities 
Forrester April 2013 “How To Exploit The Database Of Affinity” 
© 2013 Forrester Research, Inc. Reproduction Prohibited 20
Both Direct and Brand marketers will benefit 
Forrester April 2013 “How To Exploit The Database Of Affinity” 
© 2013 Forrester Research, Inc. Reproduction Prohibited 21
But what about consumers? 
Source: http://www.thesocialmedia411.com/wp-content/uploads/2013/04/girl-frustrated-at-computer-e1366395703223. 
png 
© 2013 Forrester Research, Inc. Reproduction Prohibited 22
Consumers do not trust advertising 
© 2013 Forrester Research, Inc. Reproduction Prohibited 23
But they have more control on what they see 
© 2013 Forrester Research, Inc. Reproduction Prohibited 24
You must proceed with caution 
1. Embrace the philosophy that brand and experience go hand in hand 
2. Invest in platforms that provide sophisticated audience identification 
3. Apply customer obsession to your advertising strategy 
© 2013 Forrester Research, Inc. Reproduction Prohibited 25
Thank you 
Kim Celestre 
+1 650.581.3810 
kcelestre@forrester.com 
@KCelestre
Eric Siegel, Ph.D., founder of Predictive Analytics World and Text Analytics World, and Executive Editor of 
the Predictive Analytics Times, makes the how and why of predictive analytics understandable and 
captivating. He is the author of the bestselling, award-winning Predictive Analytics: The Power to Predict 
Who Will Click, Buy, Lie, or Die, a former Columbia University professor who used to sing to his students, 
and a renowned speaker, educator, and leader in the field. @predictanalytic 
Kim Celestre is a Senior Analyst at Forrester Research. Her analysis on consumers' social behaviors, 
the social platform landscape and social marketing best practices helps marketers create social 
strategies that deliver value to their prospects and customers at each stage of their lifecycle. Her 
research covers B2B and B2C marketing, with a specific emphasis on the use of social marketing 
platforms and online communities to shape exploration and buying behaviors. @KCelestre 
David Fowler is Head of Digital Compliance at Act-On Software. At Act-On Software, David is 
responsible for all issues pertaining to digital compliance including, email deliverability, privacy 
compliance and industry stewardship in regard to customer and corporate objectives alike. David 
has over 20 years' experience providing senior leadership in the marketing industry. @oregonlimey 
#SMTLive 
Our Speakers 
Paul Dunay is an award-winning B2B marketing expert with more than 20 years’ success in 
generating demand and creating buzz for leading technology, consumer products, financial services 
and professional services organizations. Paul is the author of five “Dummies” books including 
Facebook Advertising for Dummies (Wiley 2010), and Facebook Marketing for Dummies 3rd Edition 
(Wiley 2012). @PaulDunay
#SMTLive 
Upcoming Webinar 
December 9th 
How to Create a Cultural Model for Effective 
Social Media Management 
Panelists: Augie Ray, Jason Moriber, Peter Friedman 
Moderator: Paul Dunay

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12.2.14 webinar

  • 1. Behavioral Targeting: An Invasion of Privacy or the Next Best Marketing Tactic? #SMTLive
  • 2.
  • 3. #SMTLive Join the Conversation… Follow along and share your thoughts on Twitter at #SMTLive Submit your questions in the GoToWebinar Presentation window
  • 4. Eric Siegel, Ph.D., founder of Predictive Analytics World and Text Analytics World, and Executive Editor of the Predictive Analytics Times, makes the how and why of predictive analytics understandable and captivating. He is the author of the bestselling, award-winning Predictive Analytics: The Power to Predict Who Will Click, Buy, Lie, or Die, a former Columbia University professor who used to sing to his students, and a renowned speaker, educator, and leader in the field. @predictanalytic Kim Celestre is a Senior Analyst at Forrester Research. Her analysis on consumers' social behaviors, the social platform landscape and social marketing best practices helps marketers create social strategies that deliver value to their prospects and customers at each stage of their lifecycle. Her research covers B2B and B2C marketing, with a specific emphasis on the use of social marketing platforms and online communities to shape exploration and buying behaviors. @KCelestre David Fowler is Head of Digital Compliance at Act-On Software. At Act-On Software, David is responsible for all issues pertaining to digital compliance including, email deliverability, privacy compliance and industry stewardship in regard to customer and corporate objectives alike. David has over 20 years' experience providing senior leadership in the marketing industry. @oregonlimey #SMTLive Our Speakers Paul Dunay is an award-winning B2B marketing expert with more than 20 years’ success in generating demand and creating buzz for leading technology, consumer products, financial services and professional services organizations. Paul is the author of five “Dummies” books including Facebook Advertising for Dummies (Wiley 2010), and Facebook Marketing for Dummies 3rd Edition (Wiley 2012). @PaulDunay
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 11. NEXT EVENT: PAW San Francisco – March 29 - April 2, 2015 Includes PAW Workforce Predictive Analytics World
  • 12. FINANCIAL SERVICES Lowered direct mail costs 20% Increased response rate 3.1% 600% ROI Improved direct mail targeting by 15-20% FINANCIAL SERVICES Predictive Analytics World RETAIL Reduced mailing costs by $12 million
  • 13. Dimensions of Data Policy Predictive Analytics World 1. Retain 2. Access 3. Share 4. Merge 5. React ...under which circumstances and for what type of intention or purpose.
  • 14. Predictive Analytics  Privacy Concerns 1. "Data hustler" incentives increase 2. New, sensitive data is inferred Predictive Analytics World
  • 17. The Reality Of Behavioral Targeting Kim Celestre Senior Analyst, Marketing Leadership December 2, 2014
  • 18. Big brother? Or smart targeting? © 2013 Forrester Research, Inc. Reproduction Prohibited 18
  • 19. Sophisticated targeting will drive social media advertising spending © 2013 Forrester Research, Inc. Reproduction Prohibited 19
  • 20. And the Database of Affinity delivers even more opportunities Forrester April 2013 “How To Exploit The Database Of Affinity” © 2013 Forrester Research, Inc. Reproduction Prohibited 20
  • 21. Both Direct and Brand marketers will benefit Forrester April 2013 “How To Exploit The Database Of Affinity” © 2013 Forrester Research, Inc. Reproduction Prohibited 21
  • 22. But what about consumers? Source: http://www.thesocialmedia411.com/wp-content/uploads/2013/04/girl-frustrated-at-computer-e1366395703223. png © 2013 Forrester Research, Inc. Reproduction Prohibited 22
  • 23. Consumers do not trust advertising © 2013 Forrester Research, Inc. Reproduction Prohibited 23
  • 24. But they have more control on what they see © 2013 Forrester Research, Inc. Reproduction Prohibited 24
  • 25. You must proceed with caution 1. Embrace the philosophy that brand and experience go hand in hand 2. Invest in platforms that provide sophisticated audience identification 3. Apply customer obsession to your advertising strategy © 2013 Forrester Research, Inc. Reproduction Prohibited 25
  • 26. Thank you Kim Celestre +1 650.581.3810 kcelestre@forrester.com @KCelestre
  • 27. Eric Siegel, Ph.D., founder of Predictive Analytics World and Text Analytics World, and Executive Editor of the Predictive Analytics Times, makes the how and why of predictive analytics understandable and captivating. He is the author of the bestselling, award-winning Predictive Analytics: The Power to Predict Who Will Click, Buy, Lie, or Die, a former Columbia University professor who used to sing to his students, and a renowned speaker, educator, and leader in the field. @predictanalytic Kim Celestre is a Senior Analyst at Forrester Research. Her analysis on consumers' social behaviors, the social platform landscape and social marketing best practices helps marketers create social strategies that deliver value to their prospects and customers at each stage of their lifecycle. Her research covers B2B and B2C marketing, with a specific emphasis on the use of social marketing platforms and online communities to shape exploration and buying behaviors. @KCelestre David Fowler is Head of Digital Compliance at Act-On Software. At Act-On Software, David is responsible for all issues pertaining to digital compliance including, email deliverability, privacy compliance and industry stewardship in regard to customer and corporate objectives alike. David has over 20 years' experience providing senior leadership in the marketing industry. @oregonlimey #SMTLive Our Speakers Paul Dunay is an award-winning B2B marketing expert with more than 20 years’ success in generating demand and creating buzz for leading technology, consumer products, financial services and professional services organizations. Paul is the author of five “Dummies” books including Facebook Advertising for Dummies (Wiley 2010), and Facebook Marketing for Dummies 3rd Edition (Wiley 2012). @PaulDunay
  • 28.
  • 29. #SMTLive Upcoming Webinar December 9th How to Create a Cultural Model for Effective Social Media Management Panelists: Augie Ray, Jason Moriber, Peter Friedman Moderator: Paul Dunay