Kundcentrera och anpassa end-to-end processer kring mobilitet, molnet, sociala medier och big data.
Titta närmare på: Big Data (http://www-03.ibm.com/software/products/sv/category/SWP10), BPM (http://www-03.ibm.com/software/products/sv/category/BPM-Software), Social (http://www-03.ibm.com/software/products/sv/category/SWD00)
Kundcentrera och anpassa end-to-end processer kring mobilitet, molnet, sociala medier och big data.
Titta närmare på: Big Data (http://www-03.ibm.com/software/products/sv/category/SWP10), BPM (http://www-03.ibm.com/software/products/sv/category/BPM-Software), Social (http://www-03.ibm.com/software/products/sv/category/SWD00)
SHARE in Boston: z/OS Applications Adapting at the Speed of BusinessRichard Szulewski
This is an early look at my SHARE presentation for Boston, Session 13948, to be given at the Hynes Convention Center on 15 August 2013 at 1:30PM in Room 203. Slides are subject to change without notice. See www.share.org.
The Three Pillars of Modern Business Process Management SolutionsAppian
Business Process Management (BPM) is a term that has evolved over the past few years from software tools to technology suite to management system - now it helps accelerate digital transformation. Learn more: http://ap.pn/2s13WqW
Kundcentrera och anpassa end-to-end processer kring mobilitet, molnet, sociala medier och big data.
Titta närmare på: Big Data (http://www-03.ibm.com/software/products/sv/category/SWP10), BPM (http://www-03.ibm.com/software/products/sv/category/BPM-Software), Social (http://www-03.ibm.com/software/products/sv/category/SWD00)
SHARE in Boston: z/OS Applications Adapting at the Speed of BusinessRichard Szulewski
This is an early look at my SHARE presentation for Boston, Session 13948, to be given at the Hynes Convention Center on 15 August 2013 at 1:30PM in Room 203. Slides are subject to change without notice. See www.share.org.
The Three Pillars of Modern Business Process Management SolutionsAppian
Business Process Management (BPM) is a term that has evolved over the past few years from software tools to technology suite to management system - now it helps accelerate digital transformation. Learn more: http://ap.pn/2s13WqW
En introduktion till IBM Business Process Management och Operational Decision Management.
Få mer insikt inom: BPM (http://www-03.ibm.com/software/products/sv/category/BPM-Software)
KiSSFLOW believes that you know how to solve your office chaos problems better than anyone else. That’s why we created cloud-based business process management software to help business leaders create, modify, and use automated business applications. It is a human-centric design, built to make workflows as you think about them in your mind, not with complicated mapping. You can make each application with beautiful, easy-to-use, and modern technology. You get the functionality of high-end BPM software without the technical notation.
Polymita is a world leading Software Company specialized in Business Process Management. We allow companies to identify the key processes that add value to a company and then optimize them providing operational excellence, agile business cycles and accountabiliy on the activities.
Organizations are under increasing pressure to manage the costs and risks of servicing customer requests. Whether the request is a loan, claim, or benefit, there is a need for a greater emphasis on automating and tracking inconsistent “incidents” that do not follow a well-defined process. These incidents are the result of new demands from regulators, auditors, and litigants based on external regulations. Moreover, the increased use of collaboration and social media has challenged organizations that rely on static business processes implemented in frozen legacy systems. Dynamic Case Management solves these challenges by providing a means to handle ad hoc and unstructured requests in a reliable way.
Visit us at http://www.softwareag.com Become part of our growing community: Facebook: http://www.facebook.com/softwareag Twitter: http://www.twitter.com/softwareag LinkedIn: http://www.linkedin.com/company/software-ag YouTube: http://www.youtube.com/softwareag
Learn how your business can benefit from IBM Blueworks Live. Join us in Dallas Feb 1-4, 2016 for Project Summit Business Analyst World. Register today at http://pmbaconferences.com/dallas.
IBM Cognos - IBM informations-integration för IBM Cognos användareIBM Sverige
Hur kan användare av IBM Cognos analys- och rapporteringsfunktioner känna 100% tillförsikt till den information de analyserar? De måste kunna se och få förklaringar till vad informationen betyder, var den kommer ifrån och vilken status den har. Lösningen på denna typ av krav, och fler därtill, är IBM InfoSphere Information Server, som är marknadens mest kompletta plattform för informationsintegration. Denna presentation hölls på IBM Cognos Performance 2010 av Mikael Sjöstedt, InfoSphere Specialist, IBM
Selecting a Software Solution: 13 Best Practices for Media and Entertainment ...Cognizant
When selecting commercial off-the-shelf software (COTS), companies in the increasingly digitally-based media and entertainment industry need to develop a detailed advance plan, obtain support from all stakeholders and continuously monitor vendor performance against critical expectations, best practices and business requirements.
To implement a manufacturing execution system (MES) across a global manufacturer's numerous sites, establish a core baseline solution as a basis for global rollout, use the implementation as an opportunity for process improvement and optimization, and choose carefully between a phased or a big bang deployment.
This is a presentation I gave to the Ohio Valley LIG of the Service Management Forum in April of 2010.
I focused the presentation on three main themes:
1) The refinement or removal of non value-added processes in IT (the "big" idea of Lean IT)
2) The institution of metrics (if you don't know where you are now, how do you know where you're going in the future?)
3) The enhancement of communications (manage projects throughout their lifecycle using normalized interfaces)
ERP solutions only solve 20% of business processes. Integrating your ERP with Business Process Management software can significantly improve your process efficiency.
In this presentation we highlight these challenges and discuss how we have used BPM (PNMSoft's Sequence) software to streamline the process.
Following our presentation there was an open discussion with our clients on their business processes, their success with SharePoint verse other BPM solutions and the need for a team dedicated to continuous process improvement and monitoring.
Emerging Technologies - The Future Of Finance (CIMA Feb 2019)Michael Sadler
A presentation by IBM on the topic of "The Future Of Finance" examining emerging trends, and how accountants can to prepare for the transition from "running the numbers" to being value-adding partners to the business.
En introduktion till IBM Business Process Management och Operational Decision Management.
Få mer insikt inom: BPM (http://www-03.ibm.com/software/products/sv/category/BPM-Software)
KiSSFLOW believes that you know how to solve your office chaos problems better than anyone else. That’s why we created cloud-based business process management software to help business leaders create, modify, and use automated business applications. It is a human-centric design, built to make workflows as you think about them in your mind, not with complicated mapping. You can make each application with beautiful, easy-to-use, and modern technology. You get the functionality of high-end BPM software without the technical notation.
Polymita is a world leading Software Company specialized in Business Process Management. We allow companies to identify the key processes that add value to a company and then optimize them providing operational excellence, agile business cycles and accountabiliy on the activities.
Organizations are under increasing pressure to manage the costs and risks of servicing customer requests. Whether the request is a loan, claim, or benefit, there is a need for a greater emphasis on automating and tracking inconsistent “incidents” that do not follow a well-defined process. These incidents are the result of new demands from regulators, auditors, and litigants based on external regulations. Moreover, the increased use of collaboration and social media has challenged organizations that rely on static business processes implemented in frozen legacy systems. Dynamic Case Management solves these challenges by providing a means to handle ad hoc and unstructured requests in a reliable way.
Visit us at http://www.softwareag.com Become part of our growing community: Facebook: http://www.facebook.com/softwareag Twitter: http://www.twitter.com/softwareag LinkedIn: http://www.linkedin.com/company/software-ag YouTube: http://www.youtube.com/softwareag
Learn how your business can benefit from IBM Blueworks Live. Join us in Dallas Feb 1-4, 2016 for Project Summit Business Analyst World. Register today at http://pmbaconferences.com/dallas.
IBM Cognos - IBM informations-integration för IBM Cognos användareIBM Sverige
Hur kan användare av IBM Cognos analys- och rapporteringsfunktioner känna 100% tillförsikt till den information de analyserar? De måste kunna se och få förklaringar till vad informationen betyder, var den kommer ifrån och vilken status den har. Lösningen på denna typ av krav, och fler därtill, är IBM InfoSphere Information Server, som är marknadens mest kompletta plattform för informationsintegration. Denna presentation hölls på IBM Cognos Performance 2010 av Mikael Sjöstedt, InfoSphere Specialist, IBM
Selecting a Software Solution: 13 Best Practices for Media and Entertainment ...Cognizant
When selecting commercial off-the-shelf software (COTS), companies in the increasingly digitally-based media and entertainment industry need to develop a detailed advance plan, obtain support from all stakeholders and continuously monitor vendor performance against critical expectations, best practices and business requirements.
To implement a manufacturing execution system (MES) across a global manufacturer's numerous sites, establish a core baseline solution as a basis for global rollout, use the implementation as an opportunity for process improvement and optimization, and choose carefully between a phased or a big bang deployment.
This is a presentation I gave to the Ohio Valley LIG of the Service Management Forum in April of 2010.
I focused the presentation on three main themes:
1) The refinement or removal of non value-added processes in IT (the "big" idea of Lean IT)
2) The institution of metrics (if you don't know where you are now, how do you know where you're going in the future?)
3) The enhancement of communications (manage projects throughout their lifecycle using normalized interfaces)
ERP solutions only solve 20% of business processes. Integrating your ERP with Business Process Management software can significantly improve your process efficiency.
In this presentation we highlight these challenges and discuss how we have used BPM (PNMSoft's Sequence) software to streamline the process.
Following our presentation there was an open discussion with our clients on their business processes, their success with SharePoint verse other BPM solutions and the need for a team dedicated to continuous process improvement and monitoring.
Emerging Technologies - The Future Of Finance (CIMA Feb 2019)Michael Sadler
A presentation by IBM on the topic of "The Future Of Finance" examining emerging trends, and how accountants can to prepare for the transition from "running the numbers" to being value-adding partners to the business.
IBM Global Technology Services: Partnering for Better Business OutcomesIBM Services
IBM can help you take advantage of the changes in technology – including Cloud, Social, Mobile, and Analytics – and devise the right partnering strategy to drive innovation for your organization.
Value Creation and Customer Experience Management in Mobile VAS for an Enhanc...Ali Saghaeian
Some of the topics covered in this slide deck:
Mapping the Customer Experience and creating Value
Customer experience as an ecosystem play
Top business and process challenges for customer experience programs
Deepen engagement over the lifecycle of the customer
Importance of Self Service in better customer experience
Objectives for Customer Experience Management (CEM)
Comparing Traditional Customer Service vs. Next Gen Proactive Support
Agile Gurugram 2022 - Virtul Mittal | Mind The Gap: How to use Agile methodol...AgileNetwork
Agile Gurugram 2022
Mind The Gap: How to use Agile methodology to scale up your Hyperautomation Journey from PoC to an Enterprise-Wide adoption?
Vartul Mittal
Global Head - Intelligent Automation Solutions, Sutherland
Grow smarter project kista watson summit 2018_tommy auoja-1IBM Sverige
Avicii på Tele2 arena, Drake på Globen och AIK - Luleå på Hovet bäddar för en trång lördagseftermiddag i Globenområdet... (SVT Nyheter, 1 mars 2014) ...och problemen kvarstår än idag
Talare: Tommy Auoja, Kundansvarig för Offentlig Sektor, Kontaktperson i EU projektet GrowSmarter, IBM
Presentation från Watson Kista Summit 2018
Bemanningsplanering axfood och houston finalIBM Sverige
Automatiserad budgetering – låt matematiken göra grovgörat för att säkerställa en optimerad bemanning
Talare: Niklas Westerholm, Axfood & Robert Moberg, Chief Analyst, Houston Analytics
Presentation från Watson Kista Summit 2018
File share and sync (bara) är så 2017!
Att dela filer bekvämt och säkert var bara början. Box har gått vidare till att integrera delade filer i applikationer och processflöden, och revolutionera både internt och externt arbete. Hur kan det revolutionera för dig?
Talare: Jan Hygstedt, Director Nordic, Box
Presentation från Watson Kista Summit 2018
Watson kista summit 2018 en bättre arbetsdag för de många människornaIBM Sverige
Först tvingades vi anpassa oss efter datorerna. Sedan använde vi dem för att samarbeta med varandra. Nu är det dags för datorerna att förstå oss. Vad innebär det för vår arbetsvardag?
Talare och moderator: Peter Bjellerup, Executive Consultant - Social Business, Collaboration & Knowledge Sharing, IBM
Presentation från Watson Kista Summit 2018
Iwcs and cisco watson kista summit 2018 v2IBM Sverige
Samarbeta både över tid och i realtid
Cisco Spark och IBM Connections – tillsammans! Kombinera ledaren för konversationer i realtid – text, video, individuellt och i team med branschledaren sedan sju år för internt samarbete, transparens och nätverk.
Talare: Bo Holtemann, Solution Specialist, IBM Collaboration Solutions
Presentation från Watson Kista Summit 2018
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
2. Managing complexity is a challenge in most industries
Time spent managing complexity (customer variability, performance quality and
workflow efficiency) in service-centric industries has surpassed 50 percent
Complexity threatens to reduce customer engagement
2
Source: Booz and Co., 2011
4. CEOs are confronted with massive global shifts in the New Economic
Environment
Mature markets retain economic
power
Growth has been stagnant as the market
awaits the rate of adoption of connected and
electric/hybrid vehicles
5% 15% 79%
Move or return to unrestrained market
with limited state ownership or regulatory
reform
24%
15% 61%
Greater government involvement, more
regulation and government as a
stakeholder in strategic industry
Continued globalization
11 23%
Truck industry is still determining how
aggressively to globalize
Not at all/to a limited extent
Incredible growth, particularly in China
despite depth of recesssion
Big government, heavier
regulation
Small government, light
regulation
Slow down or reversal of
globalization
Rapidly developing markets gain
economic power
To some extent
67%
Auto companies have been among the
most global of all industries, truck OEMs
have been determining how to follow
To a large/very large extent
Insights from the IBM Global CEO Study
Source: Q8 Which of these future scenarios for the next five years do you consider more realistic? Globalization n=1515; Markets n=1502;
Government n=1519, Automotive n=75
4
5. Complexities Identified by Automotive CEOs in Today’s New Economic
Environment
The New Economic Environment
“The market in developed countries is
saturated. We have to go to emerging markets
such as China, Middle-East and Africa”
More volatile
Deeper/faster cycles, more risk
7% 21% 72%
CEO Automotive OEM, Japan.
17% 23%
“Today’s economic environment will be tough
for a long time. It is going to force everyone to
look at their businesses differently.”
CEO Truck OEM, U.S.
“We would love to simplify, but the reality is
that we will have to manage complexity going
forward.”
16% 13
23%
More uncertain
Less predictable
60%
More complex
Multi-faceted, interconnected
71%
Structurally different
Sustained change
16% 61%
CEO Supplier, U.S.
Insights from the IBM Global CEO Study
5
Not at all/to a limited extent
To some extent
To a large/very large extent
Source:Q7 To what extent is the new economic environment different? Volatile n=1514; Uncertain n=1521; Complex n=1522 ;
Structurally different n=1523, Automotive n=75
6. New forces are disrupting how companies do business
spend by
2014
25%
productivity
improvement
47%
growth in cloud
processes
€100B
government
savings
CONSEQUENCES
$3.6B
7. New forces are disrupting how companies do business
$3.6B
Mobile requires process reinvention
spend by
2014
Forrester forecasts that companies will spend about $900 million on mobile process
reinvention services in 2013 and up to $2.7 billion in 2014
25%
Socially-enabled processes drive increased productivity
productivity
improvement
According to McKinsey, social technologies, when used within and across enterprises,
can raise productivity of high-skill knowledge workers by 20 to 25%
47%
Cloud deployments force companies to rethink their processes
growth in cloud
processes
€100B
government
savings
Gartner ranks Business Process as a Service (BPaaS) as the fastest growing cloud segment
with 47% annual growth
Big data drives insight into processes
McKinsey found government administration could save more than €100 billion in
operational efficiency improvements alone by using big data
8. IBM capabilities for Smarter Process
Banking
Insurance
Healthcare
Industry and Functional
Industry and Functional
Consulting Expertise
Consulting Expertise
Government
Operational Decision
Management
Telecom
Managed
Managed
Business Processes
Business Processes
Social
Mobile
Transport
Energy
Industry Solutions
Industry Solutions
and Accelerators
and Accelerators
Big Data
Cloud
Business Process
Management
Retail
Case
Management
Operational Intelligence
Operational Intelligence
Business
Intelligence
Predictive
Analytics
Enterprise Content
Management
Service Oriented Architecture & Integration
8
Master Data
Management
10. The industry must be oriented around changing user priorities…
Traditionally, automotive enterprises have partnered with related industries and entities to varying
degrees.
Today’s smart automotive enterprise deepens these partnerships to generate new insights and
create capabilities—and connects this collaborative ecosystem directly to the consumer.
This results in the ability to deliver new value and experiences that meet consumers’ evolving needs.
New mobility
models
Fewer manual
operations
Increased safety
Greener
vehicles
Alternative financing
Better
service
Customizable
options
Responsible
manufacturing
10
Connected
entertainment
11. … and change business models and value chains to address evolving
market requirements and opportunities.
Recent Past
Evolving Future
Differentiation based on styling
and power
No direct OEM-consumer
relationship
Linkage to the automobile owner
via the connected vehicle
Longer warranties and annual
maintenance checks
Self monitoring and self-healing
vehicles
High volume production
Flexible manufacturing
Captive financing to enable car
sales
Captive financing enabling new
business models
Supply Chain Speed
11
Consumer focus on fuel
consumption, infotainment,
advanced electronics features
Cross-industry integration
13. Automotive CEOs Are Charting Their Roadmap to Agility
Customers
Customers
Accelerate change with optimized
Business
E-Banking
processes and decisions
Business Process &
Customers
Branch
Decision Management
Site
ATM
International
Bank
Strengthen relationships
Government
and integrate with customers,
Oversight
suppliers and partners
Customers
ATM
Internal
Employees
Home
Mtg
LOB
Commercial
Finance
LOB
Connectivity
3 Party
& Mobility
Services
rd
Services
LOB
Commercial
Customers
Branch Site
3rd
Party
Service
s
Underwriting
Control costs and add flexibility
with smart applications
Mortgage
providers
Payment
Service
Providers
Outsourced
service
providers
Legal
Services
Cloud
Infrastructure
Across their Dynamic Business Network
13
14. Automotive Processes Benefit from a Layer of Control and Visibility with
BPM
Finance
and Ops
Warranty Claims
1.
Automatically
Prioritizes and
Routes Work
2.
Guides users
through decisions
3.
Standardizes
resolution across
geographies
4.
Leverages existing
systems and data
5.
Monitors for
business events
and initiates action
6.
Real-time visibility
and process control
Finance
Management
Dealer
Engineer
Line Worker
BPM
Benefits:
80% Reduction in Manual
Interactions
Faster Issue Resolution
14
15. Adoption is Incremental, Benefits can be Extraordinary
Europe
Tamed incident management scenario in
record time
Implemented twenty processes across their
supply chain in 24 months
System handles 30,000 rules and 500
transaction types for 4,000 institutions
3x faster time-to-market
25% cost reduction to maintain business logic
Increases customer & distributor satisfaction
Company-wide adoption by business users
> 200 simple processes built by business users
in production within 18 months
> 40,000 tasks assigned to users per month
within first 6 months
> 180,000 process instances created in first
half of 2012, surpassing total for 2011
Average 3000 users per day
15
Cut “engineering” time of designers on car
systems by 20% in one year
60+ BPM Developers across 3 continents
Multiple processes automated across
purchasing, & product development
Process discovery, process automation and
integration, and decision management are all
building blocks across the enterprise
17. Here are several recent examples of BPM/BMRS
deployments delivering Smarter, more agile processes @ IBM
Mid-Market Deal Registration – Deliver PTI improvement by reducing deal
registration cycle time with rules-based work-flow automation.
Supply Chain Alerts – Over $2M annual savings for timely notifications when
supply chain disruptions occur.
Cross-brand Pricing Estimator – Reduce pricing proposal implementation
from 14 to 1-4 days and deployment to new countries in days versus weeks.
Business Outcomes
Achieved
GTS Cloud Sales Enablement – Integrated work-flow, rules and monitoring to
reduce partner “register to welcome kit” cycle-time from days to hours.
GMU Geography Location Code Assignment - Enabled GMU reps to
update rules (direct) for geography location code assignments, reducing cycle
time from several weeks to just a week for more than 50 countries.
Maintenance Technical Services – Increased IBM Client satisfaction through
proactive notification of exposures in clients’ IT inventory by applying rules
derived via analytics
Infrastructure Optimization – Reduced cycle time by 75% to complete the
analysis required to migrate from Physical servers to Virtual servers
Business Agility Enablement Cloud - Application teams rapidly acquire
shared instances of BPM and Decision Management software in minutes to
implement solutions that achieve business agility.
17
18. Business process management yields significant benefits
4
Weeks
300%
ROI
KPMG is providing its clients with business benefit in as little as
two weeks, helping them remediate bad books of business
Captured critical tax&audit knowledge, applying ad-hoc business patterns
and creating a new line of business
Horizon Blue Cross Blue Shield generated an average of 300%
ROI on each internal process improvement project
Reduced processing time for claims by 20-30 minutes each
3000
Banco Espirito Santo has 200 simple processes in production with
80,000 process instances in 6 months
Average users
per day
3000 average users per day running on the processes
$30
Million in
savings in six
months
18
Caterpillar generated $30M automating workflow and decision
making in the warranty claim process
Visibility, compliance, and adaptability to new international markets
20. Typical Entry Points demanded by clients to achieve
Process Innovation
Industry Expertise and Solutions
Business Discovery
Understanding & Compliance
Process
Automation
& Integration
Decision Management
Business Events
& Rules
Business Visibility, Monitoring & Measurement
Master Data
Management
Integration
Analytics
Enterprise Content
Management
21. Why IBM for Smarter Process?
Install base of over 5,000+ active implemented customers and
800+ business partners
Leader in Gartner’s Magic Quadrant for Intelligent Business
Process Management Suites and leader in the Forrester Waves
for BPM Suites and Dynamic Case Management
#1 market share in Business Process Management (BPM) and
Business Rule Management Systems (BRMS) according to
Gartner and IDC
Global Business Services and ISSW established the Smarter
Process Center of Competency (CoC) to provide deep
expertise and create repeatable Smarter Process assets
21
23. Operational decision management yields significant benefits
130
MasterCard processes each payment transaction within 130
milliseconds per request
milliseconds
per transaction
43,000 transactions per minute; Responds to fraud threats within hours
8000
Visa Europe handles up to 8000 credit card payment
authorizations per second across Europe
transactions
per second
96%
60 rule changes in 13 months; Over 30,000 business rules
Swiss Customs achieves 96.5% straight-through processing
to validate electronic customs declarations
straight-through
processing
200,000 declarations daily; Over 700 business rules
300%
WorkSafe Victoria sees 300% improvement in payment times to
workers compensation treatment providers
improvement
23
85% straight-through processing; Over 2,000 complex rules
24. Costs, risks and implied value of Warranty Management
in the Automotive Industry
Warranty Costs are an important cost factor
for the automotive industry. US statistics show (2011)
efforts of > 9 bil. USD on the OEM and 1,6 bil. USD
on the supplier side. For these costs companies need
to hold high reserves.
Claims paid
(US Automotive Industry)
Reserves held
(US Automotive Industry)
IBM & customer confidential
25. Warranty Claims Processing - Before
Less Automated, Less Precise/Flexible
Notify
www
N
Assess
Eligibility
Call Center
Reseller
78%
Eligible?
Y
N
Eligible?
Manual
Assessment
Y
Assess
Paymen
t
Settle
Decision logic
embedded in
procedural
progamming
logic;
database/stored
procedures;
domain experts
Limited straightthrough
processing
Lack of
consistency,
granularity and
specialization
Claims
leakage/fraud
25
25
26. Situation
• High touch claims process
– 1.7M claims per year, $1B payouts
– 22% of all claims (in $) are automatically evaluated & settled
• Only 8% for claims above $2500, yet representing 40% of total payouts
• Inconsistencies
– Claims processed & settled by people executing corporate policies and
exercising their judgment
– Lack of auditability
• Inability to change & adapt
26
26
– No clear view of policies in effect at any specific period of time.
– Difficult to understand and change business policies, thus limiting the
business tactics and strategy
– Lacking ability to quickly adjust and adapt to the changing business
environment
– No trend analysis or easy tie-back to product management, engineering,
production
27. Approach
Incremental refinement of existing guidelines
• Create new guidelines to automatically settle 100% of claims lower than
$800. (38% of the total warranty claims transaction)
• Refine existing guidelines for the current automatic processed claims:
more consistency & minimized claims payouts to the extent possible
(38% of the total warranty claims transaction)
Expansion of automated settlement with new guidelines
• New guidelines (greater complexity) for higher value claims, which account
for 65% of the total claims dollars paid out
(24% of the total current warranty claims transaction)
• Decision logic to engage an expert when a creative human decision is
required
27
27
28. Warranty Claims Processing - After
Less Automated, Less Precise/Flexible
Notify
www
N
Assess
Eligibility
Call Center
78%
Eligible?
Y
N
Limited straightthrough
processing
Eligible?
Manual
Assessment
Y
Assess
Paymen
t
Reseller
Settle
More Automated, More Precise/Flexible
Notify
www
N
Assess
Eligibility
Call Center
Reseller
28
28
0-18%
Eligible?
Y
Decision logic
externalized
Context-specific
consistent and
granular
throughout
Y
Assess
Paymen
t
Lack of
personalization
and
specialization
Highly
automated
N
Eligible?
Manual
Assessment
Decision logic
embedded in the
process model or
code
Settle
31. Adoption can be done incrementally
Think Big. Start small. Grow Fast.
Think Big. Start small. Grow Fast.
2
1
3
Transform Across and
Beyond the Enterprise
Establish a
Program
Build Project-Based
Credibility
Project …….. to Program ….... to Transformation
31
31
32. Why IBM for Smarter Process?
Install base of over 5,000+ active implemented customers and
800+ business partners
Leader in Gartner’s Magic Quadrant for Intelligent Business
Process Management Suites and leader in the Forrester Waves
for BPM Suites and Dynamic Case Management
#1 market share in Business Process Management (BPM) and
Business Rule Management Systems (BRMS) according to
Gartner and IDC
Global Business Services and ISSW established the Smarter
Process Center of Competency (CoC) to provide deep
expertise and create repeatable Smarter Process assets
32