Doing less
with more
Keynote Presentation

Interact London 2014 – October 9, 2014
Andreas Adamec
@andreasadamec
Bernadette Irizarry
@bernirizarry
Andreas Adamec
Manager of UX and Design
Warner Bros
@andreasadamec
Bernadette Irizarry
CEO and Founder
VLVT / Velvet Hammer Design
@bernirizarry
blogs.independent.co.uk
All Things D
https://nest.com/ Apple Watch Website
http://www.habumusic.com/Photo: Universal News ABD Sport
Tech Hive
Amazon
http://www.aol.com/ Life Lock
invisible design
in the foreground
https://www.vitsoe.com/us/about/good-design www.billbuxton.com/experienceDesign.pdf
why do
less
http://www.cgu.edu/pages/10509.asp Photograph by Gabriella Marks
http://amzn.com/0061339202 http://amzn.com/1477800832
Csikszentmihalyi’s Flow Model


Csikszentmihalyi, M. (1990). Flow:The Psychology of Optimal Experience. New York, NY: Harper & Row.
Kotler’s Four Stages of Flow
Duration?
Duration?
D u r a t i o n ?
D
uration?
STRUGGLE
RELAXATION
CONSOLIDATION
FLOW
1
2
4
3
Worry
Recovery
Memory
Clarity
Connection
Focus
Control
Arousal
Relaxation
Anticipation
Frustration
Boredom
Exhaustion
Anxiety


Kotler, S. (2014). The Rise of Superman. New York, NY: Houghton Mifflin Harcourt Publishing Company.
• Clear goals
• Immediate feedback to one’s actions
• Good balance between challenges and skills
• Action and awareness are merged
• No worry of failure
• Self-consciousness disappears
• The sense of time becomes distorted
• The activity becomes an end in itself
Prerequisites and Conditions for Flow
flow
interrupted
flow
engaged
CHIP KIDD
http://chipkidd.com
Photograph by Gabriella Marks
Chip Kidd Ted
Talk: Designing
Books is no
laughing
matter. Okay it
is. March 2012 cjsrnews.com
Chipp Kidd/Alfred A. Knopf, NPR
1Q84 Haruki Murakami Book Cover
Design Chip Kidd
My Name Is Red, A. Knopf Hardcover, ©
Reed Business information
PAPER & MOLESKIN https://www.fiftythree.com/paper
http://mymoleskine.moleskine.com/community/paperbyfiftythree.php
support.fiftythree.com
DISNEY MAGIC BAND

http://howheasked.com/disney-marriage-proposal
http://401kkid.com/kids-who-understand-money-disney/Disney Magic Band - Disneyworld.disney.go.com
Image: Adam Voorhes, Design: Bryan Chrisite Design
Wired, (2014, September) 13 Lessons for a New Era
http://howheasked.com/disney-marriage-proposalhttp://disneymusings.blogspot.com/2013/10/our-disney-magic-band-experience.html
GOOGLE
PROJECT

LOON

Project Loon Website
OMM 

WRITERhttp://www.ommwriter.com/
iOS 8
https://www.swarmapp.com/
iOS 8 - Apple.com
NYTIMES INNOVATION LAB
 Image: Joe Pugliese
Wired, (2014, September) 13 Lessons for a New Era
INGRESShttps://www.ingress.com/
doing less
starts with more
David Kelly On Design Thinking - Fast Company

http://www.fastcompany.com/1139331/ideos-david-kelley-design-thinking
http://www.creativeconfidence.com/
http://www.creativeconfidence.com/
Creative Confidence Trailer

http://article.wn.com/view/2014/03/29/
Ideo_executives_tout_creative_confidence_in_the_workplace/#
CORRELATION WITH
PRICE PREMIUM
CORRELATION WITH
MARKET SHARE
Complete
Stranger
Fleeting
Acquaintances
Casual
Acquaintances
One Night
Stand
Fling
Secret Affair
Enemies
Annoying
Acquaintances
Stalker - Prey
Guru - Discipline
Dealer - Addict
Star - Groupie
Villain - Victim
Online
Friend
Marriage-on
the Rocks
Close
Sibling
Love - Hate
Next Door
Neighbors
Former
Friend
Colleagues
Marriage
Partners
Teammates
Best
Friends
Buddies
Old Friends
What relationship do your customers want
Avery, J., Fournier, S., and Wittenbraker, J. (2014, July–August). Unlock the
Mysteries of Your Customer Relationships. Harvard Business Review.
http://www.eileenfisher.com/
relationship
quiz
Behavioral
Attitudinal
Qualitative 

(direct)
Quantitative 

(indirect)
DATASOURCE
APPROACH
What people do
What people say
Why & How
to Fix It
How many &
How much
What Do We Need To Understand
© 2014 by Christian Rohrer, When to Use
Which User-Experience Research Methods
avoiding
missteps
• Research provides guardrails, not answers
• Know what you really want to understand
• Freshness of your data matters
• Recruit the right audience
• Designing and conducting tests is a skill
• Include colleagues, stakeholders and other groups
• With great power, comes great responsibility
A few things to remember
doing less
with more

Doing Less with More - Invisible Design and User Research