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While screens represent pivotal touch points in the customer's journey, I believe that the best experiences are part of holistic online and offline ecosystems. The real trick is in identifying the gaps and overlaps among customer/user needs, business needs and team dynamics, describing the vision, and roadmapping the product's evolution. Specialties: Strategic and tactical user experience, primary and secondary user research, information architecture, usability engineering, content strategy, marketing, team building, facilitation, professional development, mentoring. Selected clients: * LinkedIn / Intranet Content Strategy, Worksteam Lead, Information Architecture * EightShapes / Confid...