1 Detail CV of Kenneth Vu
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This document is a curriculum vitae that summarizes the career experience and qualifications of Kenneth Vu. It details his work history in spa management, real estate leasing management, and marketing roles from 2006 to present. It also lists his education in foreign languages, skills in areas like online marketing and project management, and personal interests. The CV provides contact information for references from his previous employers.
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Hotel General manager
Implement and manage hotel’s daily quality process including goal communication, associate improvement, and compliance with standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis and direct all Sales and Marketing initiatives for the hotel.
Preparations and definition of the Sales & Marketing Plan and manual for the department and participate in setting up the sales & marketing policies, trade Contracts, procedures and objectives.
Assign and instruct Rooms Division Department Managers in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.
Implemented yield management theories and Internet Booking Strategies to Improve the Hotel REVPAR.
Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including: Telephone, Housekeeping Services, Front Office, Laundry, Concierge and Guest Services.
Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses. Review Security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed.
Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.
Hotel General Manager
Implement and manage hotel’s daily quality process including goal communication, associate improvement, and compliance with standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis and direct all Sales and Marketing initiatives for the hotel.
Preparations and definition of the Sales & Marketing Plan and manual for the department and participate in setting up the sales & marketing policies, trade Contracts, procedures and objectives.
Assign and instruct Rooms Division Department Managers in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.
Implemented yield management theories and Internet Booking Strategies to Improve the Hotel REVPAR.
Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including: Telephone, Housekeeping Services, Front Office, Laundry, Concierge and Guest Services.
Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses. Review Security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed.
Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.
Hotel general manager
Implement and manage hotel’s daily quality process including goal communication, associate improvement, and compliance with standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis and direct all Sales and Marketing initiatives for the hotel.
Preparations and definition of the Sales & Marketing Plan and manual for the department and participate in setting up the sales & marketing policies, trade Contracts, procedures and objectives.
Assign and instruct Rooms Division Department Managers in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.
Implemented yield management theories and Internet Booking Strategies to Improve the Hotel REVPAR.
Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including: Telephone, Housekeeping Services, Front Office, Laundry, Concierge and Guest Services.
Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses. Review Security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed.
Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.
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This document provides a summary of Reka Noemi Tokics' qualifications and experience in spa and retail operations management. Over her 14+ year career, she has held several director roles overseeing daily operations, budgets, marketing, and staff training/development at high-end resort spas. She has a track record of maximizing profitability, guest satisfaction, and employee engagement. Her accomplishments include numerous awards and participation on advisory councils for major hotel brands. The document outlines her extensive leadership experience and training qualifications.
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This presentation discusses key strategies for hotel management to improve operations and guest experiences. It explores areas like staff training, technology adoption, and customer service. Specifically, it emphasizes understanding guest expectations through feedback, enhancing staff training with comprehensive programs, and having objectives around customer satisfaction, cost control, employee development, and quality service.
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Mohamed Shiham Rushdi has over 20 years of experience in hospitality management, including roles as Food and Beverage Manager and Operations Manager. He is currently working as Operations Manager at Abu Dhabi National Hotels - Compass, where he is responsible for day-to-day operations, guest satisfaction, staff management, and ensuring compliance with health, safety, and environmental standards. Rushdi has a diploma in hotel management and qualifications in food hygiene and safety systems. He aims to take on greater leadership challenges and utilize his expertise to drive business success.
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This document is a resume for Amany Mohamed ELhusseini. It summarizes her experience working in customer service roles for various banks and companies in Abu Dhabi and Egypt over the past 15 years. She is currently a Customer Relationship Officer at Abu Dhabi Commercial Bank where she is responsible for ensuring high levels of customer satisfaction and promoting the bank's products. Prior to this, she held several senior customer service roles where she consistently received high performance awards. The resume highlights her strong communication, sales, and customer service skills.
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Karthik has over 10 years of experience in hospitality and catering management roles in Iraq, Afghanistan, and India. He has individually managed the operations of entire camps, including food preparation, inventory, cost control, and ensuring regulatory compliance. Karthik has strong computer skills and experience with reports, presentations, and digital marketing. He is also certified in hospitality training programs. The resume provides contact details, qualifications, and references for Karthik.
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Komal Chawla is a VP of Sales at Souvenir Group of Hotels in Jaipur with over 26 years of experience in hotel management and operations. He has extensive experience in managing business operations, sales and marketing, staff management, and guest relations. Currently he is responsible for directing and coordinating the sales and marketing functions, developing sales strategies, analyzing effectiveness of sales methods, and managing client accounts. Prior to his current role, he held general manager positions at various hotels in Delhi and Jaipur with responsibilities including achieving sales targets, budget management, ensuring quality service and guest satisfaction, and managing day to day operations.
HR Policies of Hotels
The document discusses the key functions of management including planning, organizing, directing, and controlling. It then summarizes the main human resource functions of a hotel such as recruitment, selection, training, employee satisfaction, benefits, and leave policies. Marketing functions like promotion strategies and maintaining customer relationships are also outlined. Production activities involving menu planning, capacity management, and maintenance are summarized. Finally, the core finance responsibilities of budgeting, accounting, payroll, and cost reduction are described.
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Syahidan Hamidon has over 25 years of experience in senior level management positions in retail, food and beverage, and service industries. He has a proven track record of improving operations and increasing profits as a Store Manager for Aeon Big and Tesco Malaysia. His expertise includes operations management, project planning, coaching, budget control, business development, and customer relations.
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Ramadah Hotel Islamabad is a renowned hotel located in Islamabad, Pakistan. It offers well-appointed rooms and suites with modern amenities. The hotel provides excellent facilities and services to ensure a comfortable stay. It also offers a comprehensive remuneration package to attract, retain, and engage talented employees, including competitive salaries, benefits, bonuses, and training opportunities.
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Vikram Singh Aulakh is a self-disciplined retail manager with experience managing stores and teams in various roles over 15 years. He currently serves as Store Manager for Superdrug in Aberdeen, where he oversees store operations and ensures goals for productivity, sales, and profitability are achieved. Previously, he held management positions at Tesco Extra and Sainsbury's supermarkets, demonstrating a strong work ethic and commitment to customer service, team development, and delivering business results. Aulakh has a diploma in hospitality management and enjoys hobbies including cricket, swimming, and social activities.
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Sheraz Ahmed has over 15 years of experience in the automobile industry as a service advisor and branch manager. He currently works as the branch in-charge for Michelin Tyre Plus in the UAE, where his responsibilities include customer service, stock management, sales, and key performance indicators. Previously he held service advisor and controller roles at Toyota, Suzuki, Hyundai, and other automotive companies in Pakistan and the UAE, receiving several awards and training certifications over his career.
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Ms. Hataichanok Sootphook is seeking a challenging position with an international organization utilizing her 15 years of experience in hospitality and operations roles. She has held positions as an operations coordinator, spa receptionist, guest service agent, and assistant front office manager. Her experience includes administrative support, project coordination, visa processing, and customer service. She has a bachelor's degree in English and is fluent in English with beginner Japanese skills.
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This document contains a resume for Puran Gurung seeking a position as a Spa Executive or Team Leader. Gurung has over 10 years of experience in hospitality roles including positions as a Gym Instructor, Senior Gym Instructor, Spa Supervisor, and current role as Spa Executive. Their experience includes managing customer service, staff training, operations, and increasing revenue. Gurung holds several training certificates and has a history of achieving performance goals and receiving awards for their work.
Hotel Operations Consultancy
Choose a Hotel Consultant that has skills with Industry Background & Can help you with your Business
Aum Consultants is a full-service Hotel & Resort Project & Management Consulting Company. The company consults Business Hotels, Boutique Hotels, Budget Hotels, Theme Resorts, Camping Resorts, Clubs, Theme Restaurants, Conference & Banquet Halls & so on and deliver clients with the result driven Hospitality Management Services in all areas of Hotels. In a nutshell, from Concept to Commissioning.
We provide a detailed Consultancy in Hotel Project Technical Planning and ensure the delivery of optimum returns on the investment. Our focused attitude ensures leverage of hotel assets, greater occupancy, and enhanced levels of service quality and operational performance.
Aum Consultants was founded on the principle that consultants should deliver sustainable and measurable results—not just reports & lots of paperwork to our clients. We believe a consulting firm should be more than an advisor. Our approach to consulting is to deliver enduring results for our clients and build lasting relationships with them. We look at each organization from the Chief Executive's perspective and care for our clients' businesses as our own. We align our incentives with their objectives, meaning that we prosper only if our clients prosper. Our recommendations are individually tailored for each client’s situation.
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Shriprakash Ramashankar Tiwari is applying for the position of Director Operations at OYO Rooms in New Delhi. He has over 20 years of experience in hospitality industries. He believes his resume will demonstrate his abilities and that he will work hard to meet and exceed expectations if selected. He promises to add value to the organization with his experience and skills.
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1 Detail CV of Kenneth Vu
- 1. - Job purpose of SPA Manager is to oversees the management direction and development of the retail, massage, esthetics, nail services and reception staff; to develops, monitors, and reviews all staf ing, schedulling, facitilites operations, supply producement, revenue management, safty training, standard operating procedures, payroll management and guest service satisfaction. Skills/Quali ications : Licensed and certi ied massage Therapist License in Chiang Mai, Thai Land, Management/Leadership experience, managerial experience with proven leadership ability in a Spa, retail or professional setting. Referral Person : Mr, Nguyen Ngọc An (General Director) - 0982 727279 Jan 2006 - Dec 2008 SHISEIDO VIETNAM Qi Salon and Spa in Palm Garden Resort, Hoi An, Quang Nam Province REMARKABLE EMPLOYMENT CURRICULUM VITAE ------------------------------------------------------------------------------------------------------------------------- Jan 2010 - Dec 2012 CUSHMAN AND WAKEFIELD VIETNAM Senior Leasing Manager of Cushman and Wake ield Vietnam at 52 Đông Du, B.Nghe Wrd, Dist 1 - Work with residential, commercial or industrial properties and handle tenant leasing, rental concerns and dealings with a variety of property types, such as multi-unit apartment complexes, commercial of ice buildings or retails, shophouses. Some typical duties of a property leasing manager include showing properties to prospective tenants, handling marketing campaigns, ful illing maintenance requests, addressing tenant complaints and often dealing with stressful situations. - Develops strategic plan by studying technologiacal and inancial opportunities; presenting assumptions; recommending objectives - Contributes to team effort by accomplishing related results as needed. Skills/Quali ications : Performance Management, Staf ing, Management Pro iciency, Coordination, Decision making, Strategic Planning, Quality Management. Referral Person : Mr Robert Stoneham (Sales Director) - 0973856111 ------------------------------------------------------------------------------------------------------------------------- Jan 2013 - Present DANH KHOI REAL ESTATE COMPANY LTD., (DKR GROUP) Co-Founder and Leasing Director of DKRA Leasing Vietnam at 24 Tăng Bạt Hổ, Ward 12, District 5. Marketing Director of DKR Vietnam at 3 Trần Nhật Duật, Tân Định Ward, District 1. - Increases management’s effectiveness by recruiting, selecting, orirenting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities. - Develops strategic plan by studying technologiacal and inancial opportunities; presenting assumptions; recommending objectives - Contributes to team effort by accomplishing related results as needed. Skills/Quali ications : Performance Management, Staf ing, Management Pro iciency, Coordination, Decision making, Strategic Planning, Quality Management. Referral Person : Mr Phạm Lâm (General Director) - 0913 231085 of DKRA Vietnam Referral Person : Mr Tien Dương (Sales Director) - 0916 780107 of DKR Group KENNETH VU Sales & Marketing Dept. www.FaceBook.com/kennethvu.vn PHONE : +84988196819 EMAIL : kenneth.hcmc@gmail.com LOCATION : Saigon, Vietnam SKILL ------------------------------- CONTACT ------------------------------- Photoshop, CorelDraw, Ai Online Marketing Project Management Google Analytics LANGUAGES ------------------------- English : Advanced French : Average Japanese : Elementary Cantonese : Elementary Page 1 of 2