This document provides a summary of Reka Noemi Tokics' qualifications and experience in spa and retail operations management. Over her 14+ year career, she has held several director roles overseeing daily operations, budgets, marketing, and staff training/development at high-end resort spas. She has a track record of maximizing profitability, guest satisfaction, and employee engagement. Her accomplishments include numerous awards and participation on advisory councils for major hotel brands. The document outlines her extensive leadership experience and training qualifications.

1. Reka Noemi Tokics
reka.noemi2015@gmail.com
QUALIFIED BY:
 Management Competency 14+ years leadership and service provider experience in the Spa industry
 Strong Leadership Abilities Maximizing profitability; identifying, managing and leading change;
managing and improving processes; increasing efficiency and productivity;
building talent; increasing employee engagement; maximizing Guest
satisfaction/loyalty.
ACCOMPLISHMENTS:
 Marriott International Global Edge Award Winner, Spa Discipline 2015
 Spa Advisory Council Member, Gaylord Brand 2014, 2015
 Spa Advisory Council Member - (CALA Marriott and Ritz-Carlton Brand) 2013, 2014
 Manager of the Quarter , St. Kitts Marriott 2012
 Five Star Award Winner of the Year 2008 and Nominated 2006, 2007, 2009 and 2010 2008
 Spa Services and Program Renewal Company Initiative Participant 2009, 2010
 Spa Financials Focus Group Leader 2009, 2010
 Task Force Associate for grand opening, The Ritz-Carlton Spa, Amelia Island 2006
 Task Force for Grand Opening and first month of operation, The Ritz-Carlton Spa, Toronto 2011
CAREER SUMMARY:
Director of Spa Operations 2014-Current
Gaylord Opryland Convention Center and Resort
Responsible for overseeing daily operations of SPA (3.5M Rev), budget, forecast, financial critiques,
marketing, purchasing, accounts payable, payroll, vendor selections, revenue analysis, menu
engineering, corporate reporting, staff training/coaching, talent acquisition and development
(appraisals, SPPs, LPPs), facilitating training sessions and departmental meetings to ensure the
highest levels of Guest Satisfaction, Financial Performance, Employee Satisfaction .
Maintaining and auditing labor management reporting, financial reporting including corporate reports,
labor management critique, budget and forecast, purchasing, vendor negotiations and inventory
control.
As a Spa Corporate Advisory Council member, providing support to all Gaylord Spa Directors
ensuring compliance with Brand Standards, policies and procedures, leading marketing initiatives and
developing profit improvement analysis for the Gaylord Spa Brand.
Director of Spa and Retail Operations 2013-2014
St. Thomas Ritz-Carlton
Responsible for overseeing daily operations of SPA and Retail (3M Rev), budget, forecast, financial
critiques, Spa and Retail Marketing, purchasing, accounts payable, payroll, vendor selections, revenue
analysis, menu engineering, corporate reporting, staff training/coaching, talent acquisition and
development, facilitating training sessions and departmental meetings to ensure the highest levels of
Guest Satisfaction, Financial Performance, while actively engaging all associates.
As a Spa Corporate Advisory Council member, providing support to a group of Spa Directors ensuring
compliance with company standards, policies and procedures.

2. Director of Spa and Retail Operations 2011 - 2013
St. Kitts Marriott Resort and Casino
Responsible for overseeing daily operations of SPA and Retail (2.5M Rev). Direct reporting to the General
Manager, supervising and providing guidance to Spa and Retail Managers, Service Providers, Operational Staff
and Retail Associates.
Responsible for budget, forecast, financial critiques, Spa and Retail Marketing, purchasing, vendor selections,
revenue analysis, menu engineering, corporate reporting, staff training/coaching and talent development,
facilitating training sessions and departmental meetings to ensure the highest levels of GSS, Financial
Performance, and actively engaging all associates. Responsible for the department’s BLT success, scheduled
Hotel MOD Shifts, currently involved with Hotel Wide Action Plan to Increase Associate Engagement and
Introduce Recertification to St. Kitts Marriott.
Maximized business with local vendors which embraced Marriott’s commitments to local economy.
Doubled grocery sales in Retail (Mini-Mart/Boutique) by new offerings and marketing initiatives.
Established identity to SPA by introducing new signature treatments, incorporating community footprint in
wellness treatment which captured attention from guests and media while supporting the community.
Senior Lead Supervisor 2003 - 2011
The Ritz-Carlton Spa, Orlando, Florida
Responsible for overseeing daily operations, providing support to executive Spa Director and Spa Advisory
Council, ensuring compliance with hotel company standards, policies and procedures; providing talent
acquisition support including recruitment, interviewing and selection of staff, scheduling, payroll, maintaining
personnel records, training and auditing of service delivery, creating Spa menus, developing and implementing
incentive programs for Spa and Retail, arranging promotions and trunk shows, monitoring, maintaining and
auditing labor management reporting and financial reporting including corporate reports, labor management
critique, budget and forecast, purchasing, vendor negotiations and inventory control, executing the Ritz-Carlton
philosophy gold standards, developing strong, productive, relationships with Spa personnel; motivating staff and
maintaining a cohesive team; promoting positive relationships with hotel staff, guests and vendors; scheduling
special VIP and opportunity guest requests and visits; resolving Guest opportunities; planning and facilitating
division/departmental meetings and special events.
Sales Associate 2002 - 2003
Marriott Vacation Club, Orlando, Florida
Responsible for selling vacation ownership packages to valued Marriott reward members; managing sales
activities through proposals and cold calls; servicing of existing accounts; assisting upper management with
development and implementation of sales and marketing strategies; customer service; problem resolution.
Esthetician 2002 - 2003
The Spa Renaissance, Orlando, Florida
Responsible for performing skincare treatments and salon services for Guests; making product and service
recommendations; up-selling; training coworkers in services, protocol, processes and SOPs; assisting front
desk staff with daily operations of department; checking in/out Guests; cash handling; Guest service; problem
resolution.
Office Manager 2000 - 2002
FENA Institute of Orlando, Orlando, Florida
Responsible for overall operations of Institute; managing and directing support staff; recruiting, hiring, training
and scheduling of personnel; maintenance of all personnel records and daily reports; ensuring compliance with
State Board regulations and Licensing department; facilitating and coordinating NACCAS accreditation process;
purchasing; accounts receivable; accounts payable; collections; payroll.
Payroll Coordinator 1999 - 2000
Celebration World Resort, Orlando, Florida
Responsible for weekly processing of payroll for staff of 85; calculating commissions; processing daily reports;
maintaining employment records.

3. EDUCATION:
The Ritz-Carlton Leadership Development Training and Certifications
 LMS Training, Commitment to Talent Process
Certification
 Financial Performance Fundamentals - Johnson and
Wales Quick Talk
 Leading and Motivating - Harvard Manage Mentor
 Performance Based Reinforcement - Marriott Interviewer
Certification
 Giving and Receiving Feedback - Harvard Manage
Mentor
 Harassment Prevention Training for Managers and
Supervisors
 Drug and Alcohol Policy Post Employment Training
 Living the Gold Standards - You and Our Shared
Successes
 Customer Focus - Harvard Manage Mentor
 All Aboard - From Satisfaction to Engagement
 Radar On Antenna Up
 World of Difference
 Job Safety Analysis - General
 Job Safety Analysis - Pandemic Preparedness
 Annual Re-certification
 Budgeting - Harvard Manage Mentor (currently enrolled)
 Becoming a Manager - Harvard Manage Mentor
(currently enrolled)
 It’s All About Leadership - (currently enrolled)
 Delegating - Manage Mentor (currently enrolled)
 Capitalizing on Change - Manage Mentor (currently
enrolled)
Universityof Central Florida 1994
A.A. with general Accounting focus
CERTIFICATIONS/LICENSCING
Cosmetology Board for the State of Florida:
Full Specialist #FS-1323 – since 2000
Certified Pool Operator, National Pool Association 2015