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IMPLEMENTATION OF QUALITY MANAGEMENT
CONCEPTS IN
MANAGING ENGINEERING PROJECT SITE
INTRODUCTION
Quality has been considered one of the most important and competitive factors amongst the
constructing companies during the past two decades.
Quality management in Construction Industry
"Quality Management“ is defined as meeting the owner's requirements or compliance with the
set standards and specifications.
ELEMENTS OF QUALITY CONTROL
One way of distinguishing the elements of quality control shows that there is a
classification of four natural elements.
1- New Design Control;
2- Incoming-Material Control;
3- Product Control;
4- Special Product Studies.
 New Design Control
Through the first element, the quality control effort on a new product is being conducted, while it marketable
characteristics are being selected, the design parameters are being established and proved by prototype
tests and the manufacturing process is being planned and initially costed.
While the quality standard are being specified, both the product and process designs are reviewed to
eliminate any possible source of quality troubles which may appear before the start o a formal production
and to improve maintainability an eliminate any threats to product reliability.
 Incoming-Material Control
The second element represents the procedures for actual acceptance of materials, parts and components
that are purchased from other companies or, perhaps, form other operating units of the same company.
Occasionally, incoming material control applies to the parts that are produced in one area of a factory to be
used in another area of the same factory.
 Incoming-Material Control
The second element represents the procedures for actual acceptance of materials, parts and components
that are purchased from other companies or, perhaps, form other operating units of the same company.
Occasionally, incoming material control applies to the parts that are produced in one area of a factory to be
used in another area of the same factory.
 Product Control
The product control element involves the control of products at the source of production so that departures
from quality specifications can be corrected before detective products are manufactured. It does not only
involve the materials, but also the control of processes that contribute to the quality characteristics during
the manufacturing operation. This control seeks to deliver a reliable product that will perform satisfactorily
during its expected life and under the conditions of use.
QUALITY MANAGEMENT REQUIREMENTS
FOR CONSTRUCTION PROJECTS
The contractor (one of the parties in the project contract) is responsible for planning and developing
program, which assures that all his management an technical responsibilities for achieving quality are
effectively executed at the site.
The requirements are concentrated in three main points; these points are as follows (Columbus and Spite,
1984):
1- Quality Assurance Program;
2- Suitable Organization;
3- Necessary Quality Assurance Documents
 Quality Assurance Program
The contractor's quality management team shall plan, establish, implement and maintain an
efficient quality assurance program that complies with the requirements of work quality.
 Suitable Organization
The contractor has to organize some limitations and instructions to the quality control working
staff on the shape of organizational measures.
 Quality Assurance Documents
The constructor and his working team are responsible to prepare the following documents,
which will be used as standards to control the work at the construction site:
1- Quality Assurance Manual
2- Quality Plan.
QUALITY ASSURANCE MANUAL
The constructor shall;
1. Prepare a quality assurance manual, approved and signed by a senior management official,
and submit it for the client's concurrence before the contract is awarded or at the latest before
the site work is started.
2. Review and update the manual to reflect current quality assurance policies and procedures
and resubmit the revised and updated manual.
3. Implement the quality assurance program according to the provision specified in the manual.
QUALITY PLAN
Quality plan can be considered as a work program organized by the constructor and the quality control
staff. All the tests and inspections for any construction projects are expected to be explained in this plan. To
prepare the plan, the constructor shall (Simmons, 2001):
1) Plan the inspections and test activities;
2) Identify in the quality plan that the inspections and tests to be performed on the items are listed in the
contract in compliance with contractual and/or technical condition requirements;
3) Submit the plan for the client's concurrence following the award of the contract and before the work start;
4) Up-date the plan during the project life to reflect the current conditions of manufacturing, construction,
inspecting and testing and resubmit the plan to the client.
PROPOSITION OF A SITE QUALITY CONTROL
SYSTEM FOR CONSTRUCTION PROJECTS
The proposition has included two steps:
1. Proposition of a Management Department;
2. Proposition of a Site Quality Management System.
PROPOSITION OF A MANAGEMENT DEPARTMENT
The first step of proposing and applying the site quality management system is creating a management
department as one of the company's departments.
This department concerns itself with the concepts of the Total Quality Management (TQM) system in order
to reach the required level of quality of the construction work. This department has to be directly connected
with the top management of the company. By applying the (TQM) system, the department will surely
achieve the following tasks;
 Improving the quality of the office works, such as design drawings, bills of quantities…etc;
 Improving the performance of the company's personnel by training them on the concepts of Quality
Management, and creating a competition between the quality management team and the other teams in
the company;
 Giving the personnel of quality management independency and protecting them from dissolution;
 Giving the quality management personnel high spirits connected with the department responsible for
managing the quality of site work, especially toward the top management of the company; and
 Facilitating the flow of quality information between the quality management department and the top
management of the company.
PROPOSITION OF A SITE QUALITY MANAGEMENT SYSTEM
These authorizations and responsibilities must be delegated and assigned to the quality management
department to improve its ability in:
1. Indicating the weaknesses in any department or section in the company, and giving solutions to the top
management of the company about those weaknesses;
2. Suggesting new systems for quality management to serve the site work;
3. Modifying the decisions of the site quality management, when necessary;
4. Ensuring the quality of the design;
5. Checking the construction team's requirements to be employed for the site;
6. Giving advises that are concerned with the cost of the required quality;
7. Improving the qualification of the company's personnel by training them on the quality management
concepts;
8. Choosing the work team to achieve the site quality management requirements
QUALITY CIRCLES
 Quality circles can be expressed as groups of persons who are selected by each department according
to their experiences and abilities. Each circle has at least four persons with different specialties.
 This circle is responsible for indicating quality problems in its department, and then suggesting the
remedies for the problems, in cooperation with the quality management department.
 Once the remedy is suggested, it is passed to the top management of the company by the quality
management department in order to be discussed and confirmed as an order to the other departments.
 When the remedy is approved, the quality circle will be responsible for supervising the achievement of
the remedies on behalf of the top management.
RESPONSIBILITIES OF QUALITY CIRCLES
 Identifying the quality problems of the company's departments to the quality management department,
aiming to get perfect remedies to these problems;
 Indicating and declaring any weaknesses or defects that may occur in these departments;
 Executing the quality management department's remedies, the quality circle will be responsible for
supervising the implementation of the suggestions, in order to improve the quality achievement of the
department.
RESPONSIBILITIES OF THE SITE QUALITY MANAGEMENT
SYSTEM PERSONNEL
 Site Quality Manager
Quality management elects the site quality manager; he is always questioned by the quality management
department.
 Chief of Auto-Control and His Team (Supervisors)
The project management elects the chief of the auto control.
He is always questioned by the site management; i.e. he has to do the following:
1. Producing the reasons that justify all the unacceptable works;
2. Confirming the control's documents.
 Chief of Supervising (Control Engineer) and His Team (Inspectors)
Site quality management elects the chief of this team. He is always questioned by the site quality manager;
i.e. he has to do the following:
1. Continuously checking the site work, in order to keep it coping with the standards;
2. Writing all the control documents and confirming them;
3. Executing all the site quality management decisions and suggestions;
4. Supervising all the sub-contractors' site works, by depending on the control certificates.
 Chief of Laboratory Control
Site quality management elects the chief of laboratory control. He is questioned by the site quality
management; i.e. he has to do the following:
1. Participating in taking samples and sending them to the laboratory;
2. Receiving the results of the tests from the laboratory;
3. Documenting the laboratory's instructions or the consultants' instructions about the refused materials on
site;
4. Producing monthly reports
 Chief of Store Control
Site quality management elects the chief of the store control. The chief is always questioned by the site
quality manager; i.e. he has to do the following:
1. Documenting the materials' movement into and out of the store;
2. When the materials are received from the store, the chief of the store control confirms the site supervisor
card;
3. Producing semi-monthly reports showing the materials' movement from the store to the site;
4. Preparing a control certificate for the site materials, and submitting it to the site quality management in
order to be confirmed and accepted.
MANAGEMENT DOCUMENTS OF THE SYSTEM
 Weekly Pursuance Table
Each supervisor has to fill a weekly pursuance table. This table has to be submitted to the quality
management department in order to check the works against the required standards according to the
designs, with the existence of the chief of auto-control.
The table will inform the project manager and his/her site team about the decision, in order to confirm
 Material Control Certificate
This certificate is used as a document of receiving materials and giving payments to sub-contractors, in
order to approve the actual use of materials and site works before giving permission for payment
Monthly Repot of Stocking Materials
This table is filled every fifteen days by the storekeeper who is elected by the project management and by
the chief of the store control. This table shows the materials taken from the store and sent to the situations
 Engineer Card
The site quality manager prepares this card, which is given to each supervisor at the site. It explains the
quantity of materials received by the supervisor, according to the situations. Each engineer has to keep this
card and submit it to the site quality management, when the necessity requires that
 Monthly Material Wastage Report
The site quality management fills this table. The percentage of actual waste is determined in order to
compare it with the allowable waste
 Performance Appraisal Table
This document is represented as a monthly table for performance appraisal. The site quality management
fills this table in order to evaluate the performance of the site team. When the performance is unacceptable,
the table shows the suggestions to improve it. These suggestions have then to be confirmed by the project
management
 The Monthly Observation Report
This document is represented as a monthly observation table. The site quality management fills this table in
order to determine all the obstacles and defects in the project's requirements, like; working staff, condition
of materials in the project…etc. In addition, it is responsible for determining the remedies to overcome
obstacles and defects in the table
 Laboratory Test Report
This document is represented as a monthly table for laboratory tests. In this table, all the laboratory tests
are documented with the suggestions of the consultant engineer about the results of the refused tests. The
laboratory control engineer and the auto-control engineer fill this table on a monthly basis to be given to the
site quality management
THANK YOU

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Implementation of quality management concepts in managing Engineering Project Site

  • 1. IMPLEMENTATION OF QUALITY MANAGEMENT CONCEPTS IN MANAGING ENGINEERING PROJECT SITE
  • 2. INTRODUCTION Quality has been considered one of the most important and competitive factors amongst the constructing companies during the past two decades. Quality management in Construction Industry "Quality Management“ is defined as meeting the owner's requirements or compliance with the set standards and specifications.
  • 3. ELEMENTS OF QUALITY CONTROL One way of distinguishing the elements of quality control shows that there is a classification of four natural elements. 1- New Design Control; 2- Incoming-Material Control; 3- Product Control; 4- Special Product Studies.
  • 4.  New Design Control Through the first element, the quality control effort on a new product is being conducted, while it marketable characteristics are being selected, the design parameters are being established and proved by prototype tests and the manufacturing process is being planned and initially costed. While the quality standard are being specified, both the product and process designs are reviewed to eliminate any possible source of quality troubles which may appear before the start o a formal production and to improve maintainability an eliminate any threats to product reliability.  Incoming-Material Control The second element represents the procedures for actual acceptance of materials, parts and components that are purchased from other companies or, perhaps, form other operating units of the same company. Occasionally, incoming material control applies to the parts that are produced in one area of a factory to be used in another area of the same factory.
  • 5.  Incoming-Material Control The second element represents the procedures for actual acceptance of materials, parts and components that are purchased from other companies or, perhaps, form other operating units of the same company. Occasionally, incoming material control applies to the parts that are produced in one area of a factory to be used in another area of the same factory.  Product Control The product control element involves the control of products at the source of production so that departures from quality specifications can be corrected before detective products are manufactured. It does not only involve the materials, but also the control of processes that contribute to the quality characteristics during the manufacturing operation. This control seeks to deliver a reliable product that will perform satisfactorily during its expected life and under the conditions of use.
  • 6. QUALITY MANAGEMENT REQUIREMENTS FOR CONSTRUCTION PROJECTS The contractor (one of the parties in the project contract) is responsible for planning and developing program, which assures that all his management an technical responsibilities for achieving quality are effectively executed at the site. The requirements are concentrated in three main points; these points are as follows (Columbus and Spite, 1984): 1- Quality Assurance Program; 2- Suitable Organization; 3- Necessary Quality Assurance Documents
  • 7.  Quality Assurance Program The contractor's quality management team shall plan, establish, implement and maintain an efficient quality assurance program that complies with the requirements of work quality.  Suitable Organization The contractor has to organize some limitations and instructions to the quality control working staff on the shape of organizational measures.  Quality Assurance Documents The constructor and his working team are responsible to prepare the following documents, which will be used as standards to control the work at the construction site: 1- Quality Assurance Manual 2- Quality Plan.
  • 8. QUALITY ASSURANCE MANUAL The constructor shall; 1. Prepare a quality assurance manual, approved and signed by a senior management official, and submit it for the client's concurrence before the contract is awarded or at the latest before the site work is started. 2. Review and update the manual to reflect current quality assurance policies and procedures and resubmit the revised and updated manual. 3. Implement the quality assurance program according to the provision specified in the manual.
  • 9. QUALITY PLAN Quality plan can be considered as a work program organized by the constructor and the quality control staff. All the tests and inspections for any construction projects are expected to be explained in this plan. To prepare the plan, the constructor shall (Simmons, 2001): 1) Plan the inspections and test activities; 2) Identify in the quality plan that the inspections and tests to be performed on the items are listed in the contract in compliance with contractual and/or technical condition requirements; 3) Submit the plan for the client's concurrence following the award of the contract and before the work start; 4) Up-date the plan during the project life to reflect the current conditions of manufacturing, construction, inspecting and testing and resubmit the plan to the client.
  • 10. PROPOSITION OF A SITE QUALITY CONTROL SYSTEM FOR CONSTRUCTION PROJECTS The proposition has included two steps: 1. Proposition of a Management Department; 2. Proposition of a Site Quality Management System.
  • 11. PROPOSITION OF A MANAGEMENT DEPARTMENT The first step of proposing and applying the site quality management system is creating a management department as one of the company's departments. This department concerns itself with the concepts of the Total Quality Management (TQM) system in order to reach the required level of quality of the construction work. This department has to be directly connected with the top management of the company. By applying the (TQM) system, the department will surely achieve the following tasks;  Improving the quality of the office works, such as design drawings, bills of quantities…etc;  Improving the performance of the company's personnel by training them on the concepts of Quality Management, and creating a competition between the quality management team and the other teams in the company;  Giving the personnel of quality management independency and protecting them from dissolution;  Giving the quality management personnel high spirits connected with the department responsible for managing the quality of site work, especially toward the top management of the company; and  Facilitating the flow of quality information between the quality management department and the top management of the company.
  • 12. PROPOSITION OF A SITE QUALITY MANAGEMENT SYSTEM These authorizations and responsibilities must be delegated and assigned to the quality management department to improve its ability in: 1. Indicating the weaknesses in any department or section in the company, and giving solutions to the top management of the company about those weaknesses; 2. Suggesting new systems for quality management to serve the site work; 3. Modifying the decisions of the site quality management, when necessary; 4. Ensuring the quality of the design; 5. Checking the construction team's requirements to be employed for the site; 6. Giving advises that are concerned with the cost of the required quality; 7. Improving the qualification of the company's personnel by training them on the quality management concepts; 8. Choosing the work team to achieve the site quality management requirements
  • 13. QUALITY CIRCLES  Quality circles can be expressed as groups of persons who are selected by each department according to their experiences and abilities. Each circle has at least four persons with different specialties.  This circle is responsible for indicating quality problems in its department, and then suggesting the remedies for the problems, in cooperation with the quality management department.  Once the remedy is suggested, it is passed to the top management of the company by the quality management department in order to be discussed and confirmed as an order to the other departments.  When the remedy is approved, the quality circle will be responsible for supervising the achievement of the remedies on behalf of the top management.
  • 14. RESPONSIBILITIES OF QUALITY CIRCLES  Identifying the quality problems of the company's departments to the quality management department, aiming to get perfect remedies to these problems;  Indicating and declaring any weaknesses or defects that may occur in these departments;  Executing the quality management department's remedies, the quality circle will be responsible for supervising the implementation of the suggestions, in order to improve the quality achievement of the department.
  • 15. RESPONSIBILITIES OF THE SITE QUALITY MANAGEMENT SYSTEM PERSONNEL  Site Quality Manager Quality management elects the site quality manager; he is always questioned by the quality management department.  Chief of Auto-Control and His Team (Supervisors) The project management elects the chief of the auto control. He is always questioned by the site management; i.e. he has to do the following: 1. Producing the reasons that justify all the unacceptable works; 2. Confirming the control's documents.
  • 16.  Chief of Supervising (Control Engineer) and His Team (Inspectors) Site quality management elects the chief of this team. He is always questioned by the site quality manager; i.e. he has to do the following: 1. Continuously checking the site work, in order to keep it coping with the standards; 2. Writing all the control documents and confirming them; 3. Executing all the site quality management decisions and suggestions; 4. Supervising all the sub-contractors' site works, by depending on the control certificates.
  • 17.  Chief of Laboratory Control Site quality management elects the chief of laboratory control. He is questioned by the site quality management; i.e. he has to do the following: 1. Participating in taking samples and sending them to the laboratory; 2. Receiving the results of the tests from the laboratory; 3. Documenting the laboratory's instructions or the consultants' instructions about the refused materials on site; 4. Producing monthly reports
  • 18.  Chief of Store Control Site quality management elects the chief of the store control. The chief is always questioned by the site quality manager; i.e. he has to do the following: 1. Documenting the materials' movement into and out of the store; 2. When the materials are received from the store, the chief of the store control confirms the site supervisor card; 3. Producing semi-monthly reports showing the materials' movement from the store to the site; 4. Preparing a control certificate for the site materials, and submitting it to the site quality management in order to be confirmed and accepted.
  • 19. MANAGEMENT DOCUMENTS OF THE SYSTEM  Weekly Pursuance Table Each supervisor has to fill a weekly pursuance table. This table has to be submitted to the quality management department in order to check the works against the required standards according to the designs, with the existence of the chief of auto-control. The table will inform the project manager and his/her site team about the decision, in order to confirm
  • 20.  Material Control Certificate This certificate is used as a document of receiving materials and giving payments to sub-contractors, in order to approve the actual use of materials and site works before giving permission for payment
  • 21. Monthly Repot of Stocking Materials This table is filled every fifteen days by the storekeeper who is elected by the project management and by the chief of the store control. This table shows the materials taken from the store and sent to the situations
  • 22.  Engineer Card The site quality manager prepares this card, which is given to each supervisor at the site. It explains the quantity of materials received by the supervisor, according to the situations. Each engineer has to keep this card and submit it to the site quality management, when the necessity requires that
  • 23.  Monthly Material Wastage Report The site quality management fills this table. The percentage of actual waste is determined in order to compare it with the allowable waste
  • 24.  Performance Appraisal Table This document is represented as a monthly table for performance appraisal. The site quality management fills this table in order to evaluate the performance of the site team. When the performance is unacceptable, the table shows the suggestions to improve it. These suggestions have then to be confirmed by the project management
  • 25.  The Monthly Observation Report This document is represented as a monthly observation table. The site quality management fills this table in order to determine all the obstacles and defects in the project's requirements, like; working staff, condition of materials in the project…etc. In addition, it is responsible for determining the remedies to overcome obstacles and defects in the table
  • 26.  Laboratory Test Report This document is represented as a monthly table for laboratory tests. In this table, all the laboratory tests are documented with the suggestions of the consultant engineer about the results of the refused tests. The laboratory control engineer and the auto-control engineer fill this table on a monthly basis to be given to the site quality management