1. Deepika.S
No:37, V.V. Koilstreet, VellalaTeynampet, Chennai-600086.
Mobile: 9444132055 * E - mail: deepika.deepu16593@gmail.com
OBJECTIVE
To associate myself with an organization that provides me an opportunity to show
my technical and proficient skills, improve my knowledge and to be a part of the
team that works dynamically towards the growth of the organization.
EDUCATION
 B.E/ECE –Srinivasa Institute of Engg &Tech - Anna University (7.42 CGPA)
with First Class (2010-2014)
 HSC (12th) KumaranAsan memorial hr. SecSchool - State Board (69.16%) with
First Class (2010).
 SSLC (10th) St.Ursulas(Church park) Anglo Indian hr. Sec School - Anglo
Indian (73.8%) with First Class (2008).
EXPERIENCE SUMMARY
 Working in HCLTechnologies as an graduate trainee from September 2014 to
November 2015.
 Provide technical support to customers through tickets.
 Also handled with reports regarding the CSAT and DSAT survey from the
customer end to send to client.
 Analyze and troubleshoot software and hardware issues.
 Create help desk documentation with step by step instructions on problem
resolving techniques.

2. TECHNICAL SKILLS:
Hands-on work experience with the following
 Windows Operating systems
 Clients: Windows7 and MAC
 Knowledge of Active Directory.
 ITSM ticketing tools such as Remedy, HP Service Center.
 User account creation for Active Directory, Exchange Mailboxes, Distribution
lists
 Remote desktop connectivity applications like SCCM, WebEx, Live Meeting and
also RDP.
 MS Office Suite ( 2010, 2013):MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook,
MS Project
 Internet browsers (e.g. Explorer, Chrome, Firefox),
 VPN and remote dial-in users.
 Support for laptop, desktops, and printers.
PROJECT EXPERIENCE:
Client: Apollo Educational Groups
Role: Analyst
Responsibilities:
• Respond to and diagnose, problems through discussions with users through
skype and through lync, including problem recognition, logs, research, isolation,
resolution, and follow-up steps; Provide level 1 remote desktop support and perform
other activities based on SOPs
• Escalate complex problem to appropriate support specialists, Identify, evaluate
and prioritize customer problems and complaints
• Responsible for activities relating to the evaluation, analysis, and setup of PC-
based software products (e.g., word processors, spreadsheets, presentation graphics,
database management systems, electronic mail, and communications)
• Troubleshoot client software and basic network connectivity problems
• Routine maintenance updates with other IT staff and business units
• Provide knowledge transfer of Service Desk operations
TECHNICAL SKILLS:
 Testing
 Manual testing
 Automation testing
 Under automation testing learning about the basics of selenium.
 SQL

3. PERSONAL TRAITS
 Good communication and fluency in English.
 Well-organized and proficient with details.
 Excellent interpersonal and leadership skills
 Hard working, loyal, ambitious and positive attitude.
PERSONAL DETAILS
Father’s Name : U. Subramani
Date of Birth : May 16 1993.
Marital Status : Unmarried.
Nationality : Indian.
Languages Known : English, Tamil.
Hobbies : Designing my dresses, dancing, painting
DECLARATION
I here by declare that all the above furnished details are true and to the best of my
knowledge and belief.
Station: Chennai
Date: (S.Deepika)