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BY
DR.SHAZIA ZAMIR
NUML
 Definition
 Importance
 Models of stress
 Causes
 Consequences
 solutions
 Second biggest occupational health problem
 Affects 1 in 3 employees (41.2 million)
 Costs €20 billion per year
 ….A force which acts on a body, setting up
strains within it according to its load-carrying
capacity, flexibility and tolerance.
...our body’s physical and emotional
reaction to circumstances or
events that frighten, irritate,
confuse, endanger, or excite us
According to Richard S Lazarus,
stress is a feeling experienced
when a person thinks that "the
demands exceed the personal and
social resources the individual is
able to mobilize."
PERFORMANCE
STRESS
*CONTROLABILITY*
• Organizational change
• Poor working relationships in the workplace
• Workload
• Flexible working
• Workplace environment
• The job itself
• Job control
• Job insecurity
 Work overload/under load
 Managerial style
 Lack of participation
 Role Problems
 Role Overload
 Role Insufficiency
 Role Ambiguity/Role conflict
 Others
 Physical effects
 Emotional effects
 Workplace effects
 Other effects
 Set realistic goals and
priorities
 Encourage good time-
management techniques
 Take short breaks after a
particularly stressful event
 Rehearse and prepare
 Hazardous working
conditions
 Don’t procrastinate
 Know your limits
 Change your attitudes
 Learn to say "no“
 Schedule your stress
 Encourage employees to treat their body right
 Encourage positive self-talk
 Give positive reinforcement
 Set up employee recognition programs
 Most important, MAINTAIN A SENSE OF
HUMOR 
 Say "yes" when you can and "no" when you can't. 
 Others
 Industrial accidents
 Illness – lost days
 Poor decision making
 Reduced creativity
 Increased labour
turnover
 Heart disease
 Stroke
 Cancer
 Musculoskeletal diseases
 Gastrointestinal diseases
 Anxiety & depressive disorders
 Accidents & suicide
 Absenteeism
 Turnover
 ⇓ turnover
 ⇓ productivity
 Poor safety
 ⇑ staff compensation
-claims
 ⇓ morale
 ⇓ creativity
 Encourage expression of feelings
 Help identify stressors
 Relieve pressures
 Facilitate adaptation
 Keep life in perspective
 Exercise
 Learn to relax
 Take time to work
 Avoid frustrations
 Take time to play
 Set realistic expectations
 Develop productive work skills
 Don’t bottle up things
 Laugh often and loud
 Live in the present
 We need some stress to perform
at peak levels
 Help others deal with stress –
talk (don’t complain)
 Be prepared -- take time to
“sharpen the saw”
 People and situations cause
stress control both
 Avoid frustration
 Exercise
 Smile
 Be around those you like
 Enjoy sunsets

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Dr.shazia zamir presentation

  • 2.  Definition  Importance  Models of stress  Causes  Consequences  solutions
  • 3.  Second biggest occupational health problem  Affects 1 in 3 employees (41.2 million)  Costs €20 billion per year
  • 4.  ….A force which acts on a body, setting up strains within it according to its load-carrying capacity, flexibility and tolerance.
  • 5. ...our body’s physical and emotional reaction to circumstances or events that frighten, irritate, confuse, endanger, or excite us According to Richard S Lazarus, stress is a feeling experienced when a person thinks that "the demands exceed the personal and social resources the individual is able to mobilize."
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  • 10. • Organizational change • Poor working relationships in the workplace • Workload • Flexible working • Workplace environment • The job itself • Job control • Job insecurity
  • 11.  Work overload/under load  Managerial style  Lack of participation  Role Problems  Role Overload  Role Insufficiency  Role Ambiguity/Role conflict  Others
  • 12.  Physical effects  Emotional effects  Workplace effects  Other effects
  • 13.  Set realistic goals and priorities  Encourage good time- management techniques  Take short breaks after a particularly stressful event  Rehearse and prepare  Hazardous working conditions
  • 14.  Don’t procrastinate  Know your limits  Change your attitudes  Learn to say "no“  Schedule your stress  Encourage employees to treat their body right
  • 15.  Encourage positive self-talk  Give positive reinforcement  Set up employee recognition programs  Most important, MAINTAIN A SENSE OF HUMOR   Say "yes" when you can and "no" when you can't.   Others
  • 16.  Industrial accidents  Illness – lost days  Poor decision making  Reduced creativity  Increased labour turnover
  • 17.  Heart disease  Stroke  Cancer  Musculoskeletal diseases  Gastrointestinal diseases  Anxiety & depressive disorders  Accidents & suicide
  • 18.  Absenteeism  Turnover  ⇓ turnover  ⇓ productivity  Poor safety  ⇑ staff compensation -claims  ⇓ morale  ⇓ creativity
  • 19.  Encourage expression of feelings  Help identify stressors  Relieve pressures  Facilitate adaptation
  • 20.  Keep life in perspective  Exercise  Learn to relax  Take time to work  Avoid frustrations  Take time to play
  • 21.  Set realistic expectations  Develop productive work skills  Don’t bottle up things  Laugh often and loud  Live in the present
  • 22.  We need some stress to perform at peak levels  Help others deal with stress – talk (don’t complain)  Be prepared -- take time to “sharpen the saw”  People and situations cause stress control both
  • 23.  Avoid frustration  Exercise  Smile  Be around those you like  Enjoy sunsets