Stress management

STRESS MANAGEMENT
SSR ACS, BBA (2014-2017) Page 1
CHAPTER ONE
1.1 INTRODUCTION:
Stress is a fact of everyday life. When people reach out for help, they are
often dealing with circumstances, situation, and stressors in their lives that leave
feeling emotionally and physically overwhelmed. Many people feel that they have
very little resources or skills to deal with the high levels of stress they are
experiencing.
Source: http://www.yogalean.com
Workers who are stressed are also more likely to be unhealthy, poorly
motivated, less productive and less safe at work. Their organisations are less likely
to be successful in a competitive market.
Stress can be brought about by pressure at home and at work. Employers
of cannot usually protect workers from stress arising outside of work, but they can
protect them from stress that arises through work. Stress at work can be a real
problem to the organisation as well as for its workers. Good management and
good work organisation are the best forms of stress prevention. If employees are
already stressed, their manager should be aware of it and know how to help.

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1.1.2 MEANING
Our increasingly busy lives cause our minds a lot of stress. Stress is mental
tension caused by demanding, taxing or burdensome circumstances. Stress doesn’t
just affect our mental state and mood; it affects our physical health as well. When we
are much stressed, a hormone called cortisol is released into our bloodstream,
suppressing the functioning of our immune, digestive and reproductive systems. That
is why it is so important to practices stress management in order to keep our minds
and bodies healthy.
1.1.3 STRESS: WHAT IS IT?
Although we all talk about stress, it often isn’t clear what stress is really about. Many
people consider stress to be something that happens to them, an event such as an
injury or a job loss. Others think that stress is
what happens to our body, mind, and
behaviour in response to an event. E.g. Heart
Pounding, Anxiety, or Nail Biting. While
stress does involve events and our response
to then, these are not the most important
factors. Our thoughts about the situations in
which we find ourselves are the critical
factors.
Source: http://www.bridgetohealth.com
When something happens to us, we automatically. Evaluate the situation mentally.
We decide if it is threatening to us, how we need to deal with the Situation, and what
skills we can use.
If we decide that the demands of the situation outweighthe skills we have, then we
label the situation as “Stressful” and react with the classic “Stress Response.” If we
decide that our coping skills outweigh the demands of the situation, then we don’t see
it as “Stressful.”
Stress is a normal part of life. In small quantities, stress is good; it can motivate you
and help you become more productive. However, too much stress, or a strong

STRESS MANAGEMENT
response to stress can be harmful. How we perceive a stress provoking event and how
we react to it determines its impact on our health. We may be motivated and
invigorated by the events in our lives, or we may see some as “Stressful” and respond
in a manner that may have a negative effect on our physical, mental, and social well-
being.
If we always respond in a negative way, our health and happiness may suffer. By
understanding ourselves and our reaction to stress-provoking situation, we can learn
to handle stress more effectively. In the most accurate meaning, stress management is
not about learning how to avoid or escape the pressures and turbulence of modern
living; it is about learning to appreciate how the body reacts to these pressures, and
about learning how to develop skills which enhance the body’s adjustment. To learn
stress management is to learn about the mind-body connection and to the degree to
which we can control our health in a positive sense.
1.1.4 DEFINITION
“An adaptive response to an internal and external situation that results in physical,
psychological and behavioural deviations”
1.1.5 SOURCES OF STRESS
We can experience stress from five basic sources:
1. The Environment:
The first source of stress, strain and hassle in your life, can be that of environmental
stress. This type of stress relates to those aspects of your environment and
surroundings that are causing you stress. Examples of environmental stressors include
weather, noise, crowding, pollution, traffic, unsafe and substandard housing, and
crime.
2. Social Stressors:
A second major source of stress is called social stress. This relates to the stress
involved in interacting, socializing and communicating with other human beings. It
revolves around your relationship with other people. Some of these social interactions
and relationships can be very stressful and tension filled experiences in your life.

STRESS MANAGEMENT
Other can be enjoyable and positive types of social stress and social interaction.
Examples of social stress include deadlines, financial problems, job interviews,
presentations, disagreements, demands for your time and attention, loss of a loved
one, divorce and co-parenting.
3. Physiological:
A third source of stress is physiological stress. This related to how you physiology,
your body reacts and responds to stressful situations. It is often discussed as physical
stress and in relation to the physical stress symptoms you exhibit. Examples of
physiological stressors include rapid growth of adolescence, menopause, illness,
aging, giving birth, accidents, lack of exercise, poor nutrition, and sleep disturbances.
Source:http://www.kubassek.com
4. Organizational Stress:
All of us engage with, belong to and are often employed by an organization. This can
result in organizational stress. Some experts in stress management and stress relief
treatment discuss this stress source under the areas of environmental or social stress.
For others, it warrants a category of its own, since organizational of all types play an
important role in our lives. Most often this source of stress is associated with work
stress and job stress. It often involves the demands and pressures placed upon you by
the organization, business or group for which you work. However, it also involves any
organization with which you interact including the local government organization,
clubs, associations and more.

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5. Thoughts:
Your brain interprets and perceives situation as stressful, difficult, painful, or
pleasant. Some situations in life are stress provoking, but it is our thoughts that
determine whether they are a problem for us.
1.2. TYPES OF STRESS
Situations that are considered stress provoking are known as stressors. Stress is not
always a bad thing. Stress is simply the body’s responses to change that create taxing
demands. Many professionals suggest that there is a difference between what we
perceive as positive stress, and distress, which refers to negative stress. In daily life,
we often use the term “stress” to describe negative situations. This leads many people
to believe that all stress is bad for you, which is not true.
CharacteristicsofPositive and Negative Stress withexamples
POSITIVE STRESS NEGATIVE STRESS
Motivation & Focuses Energy Causes anxiety or Concern
Is short – Team Can be short or Long –term
Is perceived as within our coping
abilities
Is perceived as outside of our
coping abilities
Feels exciting Feels unpleasant
Improves performance Decreases performance
EXAMPLES ON POSTIVE
STRESS
EXAMPLES ON NEGATIVE
STRESS
Promotion at work The death of a partner
Starting a new job Job Insecurity
Marriage or Commitment
Ceremony
The death of a family member
Holiday Seasons Being abused or Neglected
Retiring Money or Legal problem

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1.3 SIGNS AND SYMPTOMS OF STRESS
It is important to learn how to recognize when your stress levels are “out of control”
or having an adverse effect. The signs and symptoms of stress can be almost anything
stress affects the mind, body, and behaviour in many ways and everyone experiences
stress differently.
Three common ways that people respond when they are overwhelmed by stress are:-
1. An angry or agitated stress response. You may feel heated, keyed-up, overly
emotional, and unable to sit still.
2. A withdrawn or depressed stress response. You shut down, space out, and
show very little energy or emotion.
3. Both a tense and frozen stress response. You “freeze” under pressure and feel
like you can’t do anything. You look paralyzed, but under the surface you may
feel extremely agitated.
The following list some of the common warning signs and symptoms of stress. The
more signs and symptoms you notice in yourself, the closer you might be to feeling
stress.
Figure 1.3: Sign and Symptoms of stress
SYMPTOMS
Cognitive
Emotional
Physical
Behavioral

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COGNITIVE SYMPTOMS EMOTIONAL SYMPTOMS
Memory Problems Moodiness
Inability or Difficulty Concentrating Irritability or Short – Tempered
Poor Judgment Agitation, inability to relax
Seeing only the negative Feeling Overwhelmed
Anxious or Ruminating thoughts Sense of loneliness or Isolation
PHYSICAL SYMPTOMS BEHAVIORAL SYMPTOMS
Aches and Pains, Muscle tension Eating more or less
Constipation Sleeping too much or too little
Dizziness or Butterflies in the
stomach
Isolating yourself from others
Chest pain or Rapid heartbeat
Using alcohol, cigarettes, or
drugs to relax
Loss of sex drive
Nervous habits (Nail biting,
pacing etc)
1.3.1 EFFECT OF STRESS
Stress is difficult for professionals to define because it is a highly subjective
phenomenon that differs for each of us. Things that are distressful for some
individuals can be pleasurable for others. We also respond to stress differently. Some
people blush, some eat more while others grow pale or eat less. There are numerous
physical as well as emotional responses as illustrated by the following list of 10
common signs and symptoms of stress.
3 COMMON SIGNS AND SYMPTOMS OF STRESS
Figure 1.3.1: Effect of stress
Frequent headaches, cold or pain
Increased smoking, alcohol, or drug use
Problem with communication

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1.4 STRESS AND COPING MECHANISM
High level of stress affects the individuals directly and through them, their families
and organisation are also affected. Therefore, efforts should be made to overcome the
negative consequences of high stress.
Support required
Figure 1.4: Stress and coping mechanism
Stress management is required when an individual is unable to cope with the
demanding environment. This inability generates anxiety and produces defensive
behaviour and stress symptoms. Therefore, the actions are required for developing
adaptive behaviour so as to overcome the consequences of stress. Such actions may be
taken at individual’s level as well at organisational level.
Individuals Coping Strategies
Stress may cause within organisational context and outside as discussed earlier.
Therefore, coping strategies may be adopted by individuals without reference to the
organisation. Individuals coping strategies tend to be more reactive in nature, that is
they tend to be ways of coping with stress that has already occurred. Following are the
major individuals coping strategies.
Individuals dealing
with a demanding
environment
Unable to
cope
Anxiety
Defensive
behaviour
Stress
Symptom
s
Adaptive
behaviour
Maladaptive
behaviour

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1. Physical Exercise: Physical exercise is a good strategy to get body fit and to
overcome stress. Physical exercises of different types such as walking, jogging,
swimming, playing etc. are good methods of overcoming stress. The role of Yoga, a
scientific technique of physical exercise to keep body fit and to overcome stress, has
been recognised in most part of the world. Physical exercise help people to better
cope with stress generally as a side effect such as relaxation, enhanced self-esteem,
and simply getting one’s mind off work for a while.
2. Relaxation: Impact of stress can be overcome by relaxation. The relaxation can be
simple one or some specific techniques of relaxation such as bio-feedback and
meditation. In bio-feedback, he individual learns the internal rhythms of a particular
body process through electronic signal feedback that is wired to the body area .
For Example: Skin, Brain, or Heart.
Meditation involves quiet concentrated inner thought in order to rest the body
physically and emotionally. Transcendental meditation is one of the more popular
practices of meditation.
3. Work-home Transition: Work – home transition is also like a relaxation
technique. In this technique, a person attend to less pressure inducing type or routine
work during the last 30 or 60 minutes of work time. For instance, during the last hour
of work, the person can review the day’s activities; list the priorities of the activities
that need to be attended to the next day. Thus, he can finish his day’s work and come
back in relaxed manner.
4. Cognitive Therapy: Because of increasing stress, special cognitive therapy
techniques have been developed by psychologists. In these techniques, lectures and
interactive discussion session are arrange to help participants to :
I. Recognise events at work and what cognitions they elicit;
II. Become aware of the effects of such cognitions on their physiological and
emotional responses.
III.Systematically evaluate the objective consequences of events at work.
IV. Replace self-defeating cognitions that unnecessarily arouse strain.
5. Networking:Networking is the formation of close associations with trusted,
empathetic co –worker and colleagues who are good listeners and confidence
builders, such persons provide mental support to get the person through stressful
situation.

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Organisational coping Strategies
Organisational coping strategies are more of proactive nature, that is, they attempt at
removing existing or potential stressors and prevent the onset of stress of individuals
job holders. As discussed earlier, there are many organisational stressors. Therefore,
the organisational coping strategies revolve around those factors which produce or
help producing stress.
1. Supportive Organisational Climate:Many of the organisational stressors emerge
because of faulty organisational processes and practices. To a very great extent, these
can be controlled by creating supportive organisational climate. Supportive
organisational climate depends on managerial leadership rather than the use of power
and money to control organisational behaviour. The focus is primarily on participation
and involvement of employees in decision- making process. Such a climate develops
belongingness among people which helps them reduce their stress.
2. Job Enrichment: A major source of stress is the monotonous and disinteresting
jobs being performed by employees in the organisation. Through more rational
designing of jobs as discussed earlier, jobs can be enriched. Improving content factors
such as responsibility recognition, opportunity for achievement and advancement, or
improving core job characteristics such as skill variety, task identity, task
significance, autonomy, and feedback may lead to motivation, feeling sense of
responsibility, and utilising maximum capability of the work.
3. Organisational Role Clarity: People experience stress when they are not clear
about what they are expected to do in the organisation. This may happen because
either there is ambiguity in the role or there is role conflict. Such a situation can be
overcome by defining role more clearly. Role analysis technique helps both managers
and employees to analyse what the job entails and what the expectations are. Breaking
down the job to its various components clarities the role of the job incumbent for the
entire system. This helps to eliminate imposing unrealistic expectations on the
individual. Role ambiguity, role conflict, and role overload can be minimised,
consequently leading to reduced stress.
4. Career Planning and Counselling: Career planning and counselling helps the
employees to obtain professionals advice regarding career paths that would help them
to achieve personal goals. It also makes them aware of what additional qualifications,
trainings should acquire for career advancement.

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5. Stress Control Workshops: Organisations can organise periodical workshop for
control and reduction of stress. Such workshop may help individuals to learn the
dynamics of stress and methods of overcoming its ill effects. Stress Counsellors,
either from within or from outside, can participates as experts who can guide the
individuals how to overcome stress.
1.5 STATEMENT OF PROBELEM:
In today’s scenario every organization strives to attain better efficiency in not
only just its productivity but overall function of the organization. Stress can be
considered as an inevitable condition at least at one point in time or another; however
it can also be minimised to the extent that the productivity and health of the
employees is maintained which could lead to the productive organisation. Stress is
also bound to occur in multinational companies where operation is global and
employees have different cultural background. Hence, this research is in the direction
of studying the stress management carried out at BIC Cello Exports Pvt. Ltd.
1.5.1 NEED OF STUDY
Stress has become an inevitable element of our lives. Managing stress is vital for
ensuring better results and success in your professional life. Stress management is one
of the most important agendas for the top management. Stress management can take
different forms like dealing with the cause of stress to burning of its effect. To plan
for your own stress management techniques would be to identify the root causes. Try
to set boundaries on the expectation of others, usually expectations creates a lot of
stress.
1.5.2. OBJECTIVE OF STUDY
To know about the demographic profile of the
respondents at BIC Cello Exports Pvt. Ltd.
To understand the stress situation at BIC
Cello Exports Pvt. Ltd.
To identify stress related problem at BIC
Cello Exports Pvt. Ltd.
Source : www.resumetarget.com

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To analyze the symptoms that causes stress among employees.
To comprehend the satisfaction level of the respondent at BIC Cello Exports
Pvt. Ltd. related to stress management.
1.5.3 SHORT COMINGS OF STUDY
The main limitation was time factor. Information was to be collected within a
limited period of time.
The samples size is limited to 50 Respondent only.
The area of the research is limited to BIC Cello Exports Pvt. Ltd only
comparative study can’t be done.
The sample consists only the employee in general and second shifts only.
Employee of the night shift was not considered for the purpose of study.
There is also language barrier as questionnaire is prepared in English language
only.
Few respondents resisted to fill the survey forms due to their inadequate
knowledge towards the subject.
1.6 CHAPTER SCHEME
 Chapter One: This chapter covers the Introduction on Stress Management,
its meaning, definition, sources of stress, types of stress, signs & symptoms of
stress, effects of stress,statement of problem, needs of the study, objective of
the study, shortcomings of the study.
 Chapter Two: This chapter covers the Company Profile. It contains
introduction, brand identify, history, structure of organisation, products, and
vision and mission.
 Chapter Three: This chapter covers the Research Methodology.In this
included introduction, methodology and important, types and process of
research, data collection, sample, future scope of study, formation of
questionnaire.
 Chapter Four: This chapter deal with the Data Analysis & Interpretation.
Represent details of the data that has been processed analyzed, tabulated and
interpreted, so that the findings can be communicated and easily understood.
 Chapter Five: In this chapter come Finding, Conclusion and Suggestion of
the study.

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CHAPTER TWO
2.1 INTRODUCTION
The makers of India’s favourite Cello pens are part of Rs. 1000 core (US $250mn).
Cello Group as one of the world’s best and India largest pen manufactures and well
known for its dynamism and spirit of innovation. Cello ceaselessly endeavours to
bring in the newest and the best of technology to set new benchmarks in quality and
innovation constantly to blaze new trails in the market place.
Cello writing instruments entered into the classic ball pen market with a wide range of
pens and two manufacturing facilities in India (Daman and Haridwar) and a
workforce of around 10,000 people. Cello exploded Clear Pens with Swiss tips and
German ink and changed forever the way pen ran on paper.
The revolutionary new smear free, smooth flowing pen not just looks the market by
storm but marked a new era in writing instruments in India. Not too long after, the
company unveiled two more models Prism and Crystal and with that what started as
a mere 3- machine Company, took wings.
2.2 BRAND IDENTIFICATION:
Source: www.biccello.com

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2.3. LOGO OF THE COMPANY:
2.4 HISTORY:
Company: BIC Cello Exports Pvt. Ltd (Formerly known As Cello Writing Aids Pvt. Ltd)
Business type: Manufacture
Year Established: 1995
Total Annual Exports Revenue: US$ 26.42 Million (F.Y. 2014-15)
Main Market: India, USA, Gulf States, the Far East, Africa, the Baltic nation,
Scandinavian Countries and CIS Countries of the former USSR.
ABOUT: BIC Cello Exports Pvt. Ltd.
Cello is a subsidiary company of BIC. BIC headquarter is in Clichy and France.
Bruno Bich is the Chairman of BIC and Mario Guevara is CEO. BIC is register in
Stock Market of France. It is best known for making BALL POINT PENS. It was
founded in 1945 by Baron Francios Bich and has become known for making
disposable consumer products such as lighters, razors, mechanical pencils, and printed
paper products.
On 9th December 2015 Cello is taking over by the French company. It is a
multinational company with 9 units. 8 units are in Daman and 1 unit is in Haridwar.
The Haridwar unit of Cello is doing CSR activities. They provide education facility to
society.

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2.5 STRUCTURE OF ORGANISATION:
BIC CELLO EXPORTS PVT.LTD.
Figure 2.3.Organisation Structure of BIC Cello Exports Pvt. Ltd.
2.6. REACHING CONSUMERS:
Cello Writing Instruments has made impressive inroads and garnered a flawless
reputation in over 62 countries across the world including USA, Gulf States, the Far
East, Africa, the Baltic nations, Scandinavian countries and CIS countries of the
former USSR. Cello also supplies to major US Retails brand such as staples and
Office Depot.
With a robust sales and distribution network Cello reaches the length and breadth of
our country in line with the company’s philosophy Cello Writing Instrument has made
impressive inroads and garnered a flawless reputation in over 70 countries across the
world.
Bruno Francois BICH
Director
Mr. Rahul Ghatak
Chief. H.R. Officer
Mr. Sriram Ganapathy
Chief. Manufacturing Operations
Officer
Mr. Antoine Montbel
Chief. R & D, QA
Mahesh Gamit
Welfare Officer
Abubakar
HR Manager
Pramod
LandgeDGM
QA/QC
Deepak Mehta
EHS Manager
Vikash Kothari
Finance Controller
Chinmay Deo
Head Mold Maintenance
Mr. Jaison Thomas
Plant Manager
Nimit Patel
Sr. Engineer Assembly
Maintenance

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Cello also supplies to major US Retail brands such as Walmart and Office Depot. The
ever increasing popularity and demand for our writing instruments in these regions
alone has sent our annual exports turnover soaring to Rs. 161 Cores (US$ 26.42 mn)
(F.Y. 2014- 2015), which is almost 33% of our domestic turnover.
2.7. QUALITY POLICY
Cello is committed to provide the best writing Instrument and Stationery products to
consumers. In order to achieve the objective our policy is:
 To understand customer needs and design simple and reliable products.
 To offer affordable products of consistent quality.
 To extend excellent customer supports, manufacturing methods and Quality
Management System.
We pledge to achieve this through all employee involvement, teamwork, precision
and discipline.
2.8. SAFETY PYRAMID
Figure 2.8.Safety Pyramid at BIC Cello Exports Pvt. Ltd.

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2.9. PRODUCT DETAILS:
PENS
Cello Butterflow
Cello Gripper
Cello Pointec
Cello Britec
Cello Permanent Marker
Cello Mark Line
Cello Gold Edge

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2.10. VISION AND MISSION
VISSION:
Achieving its mission to improve quality of product and also in best-in-class
processes and services.
MISSION:
Create a new vision of business policies and process that are cost-effectives, customer
oriented, efficient and innovative. It provides an operational environment that is
proactive and results oriented. It overcomes the people dependencies in business
processes.

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CHAPTER THREE
3.1 INTRODUCTION:
Research in common parlance refers to a search for knowledge. One can also define
research as a scientific and systematic search for pertinent information on a specific
topic. In fact, research is an art of scientific investigation. Dictionary definition of
Research is a careful investigation or inquiry especially through search for new facts
in any branch of knowledge. Some people consider research as a movement from the
known to the unknown.
Source: http://research-methodology.net
It is actually a voyage of discovery. We all process the vital instinct
of inquisitiveness. When the unknown confronts us, more and more our
inquisitiveness makes us probe and attain understanding of the unknown. This
inquisitiveness is the mother of all knowledge and the methods, which one employs
for obtaining the knowledge of whatever the unknown, can be termed as research.
3.1.1 MEANING OF RESEARCH:
Research is a logical and systematic search for new and useful
information on a particular topic. It is an investigation of finding solution to scientific
and social problems through objectives and systematic analysis.
It is a search for knowledge that is a discovery of hidden truths. Here knowledge
means information about matters. The information might be collected from different
sources like experience, human beings, books, journals, nature, etc. A research can
lead to new contributes to the existing knowledge. Research is done with the help of
study.

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3.1.2 MEANING OF METHODOLOGY:
Methodology is the systematic, theoretical analysis of the methods applied
to a field of study. It comprises the theoretical analysis of the body of methods and
principles associated with a branch of knowledge. Typically, it encompasses concepts
such as paradigm, theoretical model, phases and quantitative or qualitative technique
3.1.3 IMPORTANCE OF RESEARCH:
Research is important both in scientific and non scientific fields.
In our life new problems, events, phenomena and processes occur every day.
Practically, implementable, solutions and suggestions are required for tacking new
problems that arise.
 Research on existing theories and concepts help us identify the range and
applications of them.
 It is the fountain of knowledge and provides guidelines for solving problems.
 Research if helpful to study the related matters for the researchers.
 Helps in solving planning and structural problems.
3.1.4 TYPES OF RESEARCH:
There are many types of research as follow:
Figure. 3.1.4: Types of Research

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1. Fundamental Research:
Fundamental Research, also known as Basic Research or Pure Research does not
usually generate finding that have immediate applications in a practical level.
Fundamental Research is driven by Curiosity and the desire to expand knowledge in
specific research area. This type of research makes a specific contribution to the
academic body of knowledge in the research area.
Fundamental Studies tend to make generalization about the phenomenon, and the
philosophy of this type of studies can be explained as “Gathering Knowledge for the
sake of knowledge”. Fundamental Researches mainly aim to answer the question of
why, what or how and they tend to contribute the pool of fundamental knowledge in
the research area.
2. Applied Research:
Applied Research “Aims at finding a solution for an immediate problem facing a
society, or an industrial / business organisation, whereas Fundamental Research is
mainly concerned with generalisation and with the formulation of a theory”
Applied Research is usually launched by a company, agency or an individual in order
to address a specific problem.
3. Quantitative Research:
This research is based on numeric figure or numbers.
Quantitative research aims to measure the quality or amount and compares it with past
records and tries to project for future period. In social sciences, “Quantitative research
refers to the systematic empirical investigation of quantitative properties and
phenomena and their relationships”. The objective of quantitative research is to
develop and employ mathematical models, theories or hypothesis pertaining to
phenomena.
4. Qualitative Research:
Qualitative research presents non-qualitative type of analysis.
Qualitative research is collecting, analyzing and interpreting data by observing what
people do and say. Qualitative research refers to the meaning, definitions,
characteristics, symbols, metaphors, and description of things. Qualitative research is

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much more subjective and uses very different methods of collecting information,
mainly individual, in-depth interviews and focus groups.
3.1.5 RESEARCH PROCESS:
Review the literature
FF – FeedBack F – Feed Forward
Figure. 3.1.5: Research Process
3.1.6 RESEARCH DESIGN:
A research design is the document of the study. The design of a study defines the
study type (descriptive, correlation, semi-experimental, experimental, review, meta-
analytical) and sub-type (descriptive-longitudinal case study, research question,
hypotheses, independent and dependent variables, experimental design and if
applicable, data collection methods and a statistical analysis plan. Research design is
the framework that has been created to seek answers to research questions. It refers to
the overall strategy that you choose to integrated the different components of the
study in a coherent and logical way, thereby, ensuring you will effectively address the
research problem; it constitutes the blueprint for the collection, measurement and
analysis of data.
Define
Research
Problem
Interpret
and Report
Data
Analyse
s
Data
Collection
Research
Design
Formulate
Hypothesis
Review
Previous
Research
Findings
Review
Concept
&
Theories
FF
F

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3.1.7 PURPOSE OF RESEARCH
To identify and define opportunity and problems.
To provide inspiration to find out new facts when problem daily in Business
activities.
To study the dynamic of cause and effect relationship between business and
society.
To improve our understanding of the various field of management.
It gains a comprehensive understanding of consumer’s needs and
requirements.
It develops new tools, concepts and theories for improved study of
unidentified phenomenon.
3.2 DATA COLLECTION:
Data collection can be divided into two categories- Secondary & Primary.
Secondary Data Collection:
Secondary data is a type of data that has already been published in books, newspaper,
magazines, journals, online portals etc. There is an abundance of data available in this
source about your research area in business studies, regardless of the nature of the
research area. Therefore, application of appropriate set of criteria to select secondary
data to be used in the study plays an important role in terms of increasing the levels of
research validity and reliability.
Source: https://www.minter.com.au/data-collection.html
These criteria include, but not limited to date of publication, credential of the author,
reliability of the source, quality of discussions, depth of analyses, extent of
contribution of the text to the development of the research area etc.

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Primary Data Collection:
Primary Data Collection methods can be divided into two groups:
Quantitative Data: Quantitative data collection methods are based in mathematical
calculation in various formats. Methods of quantitative data collection and analysis
include questionnaires with closed-ended question, methods of correlation and
regression, mean, mode and median and others.
Qualitative Data: Qualitative research methods, on the contrary, do not involve
numbers or mathematical calculations. Qualitative research is closely associated with
words, sounds, feeling, emotions, colours and other elements that are non-
quantifiable.
3.3 SAMPLE:
Sample:
Some representative items are selected from the population, so that all important
characteristics of population are covered in the items of this group. Such a group is
called as Sample.
Source: http://www.joshuacasper.com
Population:
Population refers to total of items about which information is desired. The population
can be finite or infinite. The population is said to finite if it consists of a fixed number
of elements so that it is possible to enumerate it in its totality where as an infinite
population is that population in which it is theoretically impossible to observe all the
Quantitative Data Qualitative Data

STRESS MANAGEMENT
elements. Thus the group of objects or individual under study is called population. For
this study there were 1000 employees or population working in the organization.
Source: www.population.com
Sample Size: It is essential to have proper sampling for the study of a problem. It
means that the sample should be of proper size. If the sample is either too small or too
big it shall make the study difficult. For this study 50 employees were selected as a
sample size for conducting the research.
3.4 METHODOLOGY OF CURRENT STUDY AND TOOLS USED:
There are various methods used to conduct a research.
For this study survey methods has been used to conduct the research by giving the
questionnaire having 20 questions in it to the employee and their opinion has been
taken. The questionnaire was in structured and closed ended form. The respondents
were selected by random sampling method.
There were various statistical tools used for research like simple, tables, percentage
and various charts like histogram, pie chart, bar diagrams.
3.5 FUTURE SCOPE OF CURRENT STUDY:
 More time should be given to the researcher for the further study on the topic.
 Sample size was limited only to 50 respondents if the sample size is increased
more accurate information can be gathered.
 The researcher should get support from top level management during the
research work.

STRESS MANAGEMENT
3.6 FORMATION OF QUESTIONNARIE
Questionnaire is an important part of research. In the research “Stress Management in
BIC Cello Exports Pvt. Ltd.”. The questionnaire is contains two sessions.
 First section of the questionnaire contains demographic profile for collecting
basic information of the respondent.
 Second section of the questionnaire is related to aspect related to Stress
Management.
DEMOGRAPHIC PROFILE INCLUDES:
 Age
 Gender
 Educational Qualification
 Marital Status
 Annual Income
ASPECT RELATED TO STRESS MANAGEMENT INCLUDES:
 Stress Situation face in BIC Cello Exports Pvt. Ltd.
 Handling stress while working in the organisation.
 Effectively handling stress situation by the management of the organisation.
 Symptoms that can be observed in stress.
 Physical changes can be observed when there is high level of stress.
 Exercise / Activity which gives relief from stress.

STRESS MANAGEMENT
CHAPTER FOUR
4.1 INTRODUCTION OF DATA ANALYSIS:
Data analysis is a process of inspecting, cleaning, transforming and modelling data
with the goal of discovering useful information, suggestion conclusion and supporting
decision-making. Data analysis has multiple facets and approaches, encompassing
diverse techniques under a variety of names, in different business, sciences and social
sciences domains..
Source: www.dataanalysis.com
4.1.1 DATA INTERPRETATION:
Data interpretation is part of daily life for most people. Interpretation is the process of
making sense of numerical data that has been collected, analyzed and presented.
People interpret data when they turn on the television and hear the news anchor, or
when they choose grocery store items that claim they are more effective than other
leading brands.
A common method of assessing numerical data is known as statistical analysis, and
the activity of analyzing and interpreting data in order to make predictions is known
as inferential statistics. Informed consumers recognize the importance of judging the
reasonableness of data interpretations and predictions by considering sources of bias
such as sampling procedure or misleading questions, margins of errors, confidence
intervals.

STRESS MANAGEMENT
4.2 DEMOGRAPHIC PROFILE
4.2.1 AGE OF RESPONDENTS.
TABLE NO. 1
Age of Respondents
Age of Respondents No of Respondents Percentage (%)
Below 20 3 6
20-30 19 38
30-40 18 36
40 above 10 20
Total 50 100
Figure No. 1
Age of Respondents
INTERPRETATION
The study discloses that majority of the respondents i.e. 38% of the respondents are in
the age group of 20-30 years and 36% of the respondent are between the age group of
30-40 years followed by 20% of the respondent who are in the age group of above 40
years, whereas 6% of respondent are in the age group of below 20 years.
below 20 20-30 30-40 above 40
6%
38%
36%
20%

STRESS MANAGEMENT
4.2.2 GENDER OF RESPONDENTS
TABLE NO.2
Gender of Respondents
Gender of Respondents No of Respondents Percentage (%)
Male 38 76
Female 12 24
Total 50 100
Figure No.2
Gender of Respondents
INTERPRETATION
Research study infers that 76% of the respondents are male and 24% of the
respondents are female.
Male Female
76%
24%

STRESS MANAGEMENT
4.2.3 EDUCATIONAL QUALIFICATION OF RESPONDENTS
TABLE NO.3
Educational Qualification of Respondents
Educational Qualification No. of Respondents Percentage (%)
School 4 8
Graduation 9 18
Post- Graduation 23 46
Professional 14 28
Total 50 100
Figure No.3
Educational Qualification of Respondents
INTERPRETATION
The study reveals that substantial number of respondents i.e. 46%, posses post-
graduation degree, followed by it 28% of respondent is professional and 18% of
respondents are graduation qualified. Interestingly there was 8% of respondents who
had only formal schooling, which shows that organization has recruited only highly
qualified candidates.
School Graduation Post-
Graduation
Professional
8%
18%
46%
28%

STRESS MANAGEMENT
4.2.4 MARITAL STATUS OF RESPONDENTS
TABLE NO. 4
Marital Status of Respondents
Marital Status of Respondents No. of respondents Percentage
Married 31 62
Unmarried 19 38
Total 50 100
Figure No. 4
Marital Status of Respondents
INTERPRETATION
The study unveils that 62% of respondents were married followed by it 38% of
respondents who were unmarried.
Unmmarried
38%
Married, 62%

STRESS MANAGEMENT
4.2.5 ANNUAL INCOME OF RESPONDENTS
TABLE NO. 5
Annual Income of Respondents
Annual Income of Respondents No. Of Respondents Percentage
Below 1,00,000 7 14
1,00,000 to 3,00,000 17 34
3,00,000 to 4,00,000 18 36
Above 4,00,000 8 16
Total 50 100
Figure No. 5
Annual Income of Respondents
INTERPRETATION
The study depicts that 36% of the respondent have annual income 3,00,000 to
4,00,000 followed by it 34% of the respondent have annual income between 1,00,000
to 3,00,000 and 16% of the respondents earned above 4,00,000 whereas only 14% of
the respondents have their annual income below 1,00,000.
14%
34%
36%
16%

STRESS MANAGEMENT
4.3 ASPECT RELATED TO STRESS MANAGEMENT
4.3.1 SUPPORTIVE CULTURE IN ORGANISATION
TABLE NO.6
Supportive culture in organisation
Supportive Culture No. Of Respondent Percentage (%)
Mostly 24 48
Rarely 14 28
Sometimes 8 16
Never 4 8
Total 50 100
Figure No. 6
Supportive culture in organisation
INTERPRETATION
The research study revealed that the supportive culture in organisation, 48% of the
respondents says mostly there has been supportive culture in organisation, followed
by the respondents 28% of the respondents were rarely seen supportive culture, 16%
of the respondents say sometime they seen supportive culture and only 8% of the
respondents never seen supportive culture while working in the organisation.
Mostly Rarely Sometimes Never
48%
28%
16%
8%

STRESS MANAGEMENT
4.3.2 STRESS SITUATION
TABLE NO. 7
Stress Situation
Stress Situation No of Respondent Percentage (%)
Mostly 20 40
Rarely 18 36
Sometimes 9 18
Never 3 6
Total 50 100
Figure No. 7
Stress Situation
INTERPRETATION
The research study revealed that faces stress situation, maximum respondents 40%
faces mostly stress situation, followed by the respondents 36% rarely faces stress,
followed by 18% of the respondents sometimes faces stress situation, and only 6% of
the respondents who not at all faces stress situation in the organisation.
Mostly Rarely Sometimes Never
40%
36%
18%
6%

STRESS MANAGEMENT
4.3.3 STRESS RELATED ASPECTS
TABLE NO.8
Stress related aspects
Stress Related Aspects No of Respondent Percentage (%)
Work Environment 19 38
Supervision 19 38
Workgroup 12 24
Social Injustice 0 0
Total 50 100
Figure No.8
Stress related to what?
INTERPRETATION
The research study disclosed that the respondents stress are related to, maximum
respondents 38% were said work environment & supervision, followed by the
respondents 24% said workgroup, then 0% of respondents said due to social injustice
in the organisation.
Work
Environment
Supervision Workgroup Social Injustice
38% 38%
24%
0%

STRESS MANAGEMENT
4.3.4 FEELING WHILE WORKING IN ORGANISATION
TABLE NO. 9
Feeling while working in organisation
Working in Organization No of Respondent Percentage (%)
Great 19 38
Satisfied 25 50
Unable to Concentrate 6 12
Frustrated 0 0
Total 50 100
Figure No.9
Feeling while working in organisation
INTERPRETATION
Maximum respondents 50% of feel satisfied while working in the organisation,
followed by the respondents 38% feels great, then 12% of respondents unable to
concentrate while working in the organisation. And 0% of respondents were frustrated
while working in the organisation.
38%
50%
12%
0%
Great Satisfied Unable to
Concentrate
Frustrated

STRESS MANAGEMENT
4.3.5 REPORT WORK PROBLEM IN ORGANISATION
TABLE NO. 10
Report work problem in organisation
Report Problem in Organization No of Respondent
Percentage
(%)
Superior 12 24
Colleagues 6 12
Function Head 24 48
Head of HR Department 8 16
Total 50 100
Figure No. 10
Report work problem in organisation
INTERPRETATTION
The study reveals that the sharing problem while working. Maximum respondents
48% shared problem with function head, followed by 24% who share their problems
with superior, followed by 16% of the respondent report their problem with head of
HR department and remaining 12% of the respondents share their problem with
colleagues.
Superior, 24%
Colleagues
12%
Function
Head, 48%
Head of HR
Depart, 16%

STRESS MANAGEMENT
4.3.6 STRESS TAKEN CARE OF BY ORGANISATION
TABLE NO. 11
Stress taken care of by organisation
Stress taken Care of by organisation No of Respondent Percentage (%)
Mostly 25 50
Rarely 12 24
Sometimes 11 22
Never 2 4
Total 50 100
Figure No. 11
Stress taken care of by organisation
INTERPRETATION
Nearly 50% of the respondents admitted that they mostly feels stress in the
organisation, followed by 24% feel rarely stress situation in the organisation, 22% of
the respondents sometime feel stress while working in the organisation and only 4%
respondents never feel stressed out in the organisation.
Mostly
Rarely
Sometimes
Never
50%
24%
22%
4%

STRESS MANAGEMENT
4.3.7 HANDLING STRESS
TABLE NO. 12
Handling stress
Handling Stress Situation No of Respondent Percentage (%)
Optimistically 7 14
With the help of others 17 34
Depends upon level 21 42
With the help of families 5 10
Total 50 100
Figure No. 12
Handling Stress
INTERPRETATION
It was observed from the study that the situation of handling stress, maximum
respondent’s 42% handling stress depends upon the level, followed by 34% handle
stress with the help of others, 14% respondents handle stress was optimistically, only
10% of the respondents handle stress with the help of families.
14%
34%
42%
10%
Optimistically
With the help of others
Depends upon level
With the help of families

STRESS MANAGEMENT
4.3.8 EFFECTIVELY HANDLING STRESS SITUATION BY MANAGEMENT
TABLE NO. 13
Effectively handling stress situation by management
Level of Managing Stress Effectively No of Respondent Percentage (%)
Completely 13 26
To a certain extent 18 36
To a satisfactory 15 30
Never 4 8
Total 50 100
Figure No. 13
Effectively handling stress situation by management
INTERPRETATION
Maximum respondents 36% of the respondent handling stress situation to a certain
extent, followed by 30% of the respondents were satisfied with the management of the
organisation, 26% of the respondents were completely were completely satisfied with
management and only 8% respondents never satisfied by the management of the
organisation in handling stress situation.
Completely To a certain
extent
To a
satisfactory
Never
26%
36%
30%
8%

STRESS MANAGEMENT
4.3.9 SYMPTOMS IN STRESS
TABLE NO. 14
Symptoms in stress
Symptoms in Stress No of Respondent Percentage (%)
Lack of Self-Esteem / confidence 18 36
Headaches 32 64
Nausea 0 0
Anxiety Attacks 0 0
Total 50 100
Figure No. 14
Symptoms in stress
INTERPRETATION
Stress symptoms found while doing research in the organisation, 64% of the
respondents were feel headaches while they were stress, followed by that 36% of the
respondents were found lack of self –esteem & lack of confidence when they were in
stress and none of the respondent found symptoms like nausea and anxiety attacks
when they were in stress.
Lack of Self-
Esteem /
confidence
Headaches Nausea Anxiety
Attacks
36%
64%
0% 0%

STRESS MANAGEMENT
4.3.10 MANAGING STRESS
TABLE NO. 15
Managing Stress
Managing Stress No of Respondent Percentage (%)
Take Medication 21 42
Seek Professional Advice 16 32
Your Own Research 5 10
None of the Above 8 16
Total 50 100
Figure No. 15
Managing Stress
INTERPRETATION
It was found from the research study that how stress manage by the organisation, 42%
of respondents take medication to manage stress, followed by that 32% of the
respondents take seek professional advice, 10% respondents of the admitted that they
do their own research work to overcome from the stress situation and only 16% of the
respondents do nothing to manage their stress.
42%
32%
10%
16%

STRESS MANAGEMENT
4.3.11 SEEKS PROFESSIONAL ADVICE
TABLE NO.16
Seek professional advice
Professional advice in stress No of Respondent Percentage (%)
Embarrassment 14 28
Don’t want to share personal
information
26 52
It might affect your work / education 3 6
Don’t think you need to 7 14
Total 50 100
Figure No. 16
Seek professional advice
INTERPRETATION
Research study showed that 52% of the respondents don’t what to share personal
information, while 28% of the respondents believe that they feel embarrassment
taking seek professional advice, followed by them 14% of the respondent they don’t
think to take professional advice related to stress and the least 6% of the respondents
confirmed that it they take professional advice it might be affect their work.
28%
52%
6%
14%

STRESS MANAGEMENT
4.3.12 PHYSICAL CHANGES IN HIGH LEVEL OF STRESS
TABLE NO. 17
Physical changes in high level of stress
Physical changes in high level of stress No of Respondent Percentage (%)
Leaving you with cold hands 20 40
Leaving your mouth dry 13 26
Butterflies in stomach 12 24
Frequently going to bathroom 5 10
Total 50 100
Figure No. 17
Physical changes in high level of stress
INTERPRETATION
Research study found some physical changes when there is high level of stress,
maximum 40% of the respondents leaving with the cold hands when there is a high
level of stress, followed by that 26% of the respondents leaving with mouth dry, 24%
of the respondents believe that they feel butterflies in stomach when there is an high
level of stress and the least 10% of the respondents frequently going to bathroom in
stress situation.
40%
26%
24%
10%
Leaving you with cold hands
Leaving your mouth dry
Butterflies in stomach
Frequently going to bathroom

STRESS MANAGEMENT
4.3.13 STRESS AFFECTS YOUR BODY
TABLE NO. 18
Stress affects your body
Stress Affects Your Body No of Respondent Percentage (%)
Fast heart Beats 20 40
Headache 17 34
Sweating 10 20
All of the above 3 6
Total 50 100
Figure No. 18
Stress affects your body
INTERPRETATION
It was revealed in the research study that 40% of the respondents feel fast heart beats
in stress situation, followed by that 34% of the respondents found headache, 20% of
the respondents doing sweating in stress and only 6% of the respondents feel all of the
above symptoms in stress situation while working in the organisation.
40%
34%
20%
6%

STRESS MANAGEMENT
4.3.14 ACTIVITY GIVES RELIEF FROM STRESS
TABLE NO.19
Activity gives relief from stress
Activity gives relief from stress No of Respondent Percentage (%)
Long deep breathing 13 26
Lough out loud 4 8
Tune in to your body 11 22
Get Moving 10 20
All of the above 12 24
Total 50 100
Figure No. 19
Activity gives relief from stress
INTERPRETATION
Research study found some exercise / activity which give relief from stress, 26% of
the respondent’s take a long deep breath to get relief from stress, 24% of the
respondents do all of the above activity to get relief from stress situation, 22% of the
respondents turning their body to get some relief, followed by that 20% of the
respondents get moving to overcome the stress and the least 8% of the respondents
were Lough out loud to get some relief from stress.
Long deep
breathing
Lough out
loud
Tune in to
your body
Get Moving All of the
above
26%
8%
22%
20%
24%

STRESS MANAGEMENT
4.3.15 (A) BRING WORK AT HOME
TABLE NO. 20(A)
Bring work at home
Bring work at home No. Respondents Percentage (%)
Yes, Always 10 20
Sometime 17 34
No, Never 23 46
Total 50 100
Figure No. 20(A)
Bring work at home
INTERPRETATION
It was observed that in the research work that 46% of the respondents never bring
work at home, while 34% of the respondents frequently bring work at home and 20%
of the respondents always bring work home.
Yes, Always Sometime No, Never
20%
34%
46%

STRESS MANAGEMENT
4.3.15(B) NOT ENOUGH HOURS TO DO WORK
TABLE NO. 20(B)
Not enough hours to do work
Not enough hours to do work No. Respondents Percentage (%)
Yes, Always 9 18
Sometime 36 72
No, Never 5 10
Total 50 100
Figure No. 20(B)
Not enough hours to do work
INTERPRETATION
According to the table 72% of the respondents believe that sometime they never get
enough time to complete the work, 18% of the respondents believe that they get
always enough hours to complete the work and 10% of the respondent says never they
get enough hours to complete the work.
18%
72%
10%

STRESS MANAGEMENT
4.3.15(C) DOING JOB PROPERLY
TABLE NO. 20(C)
Doing job properly
Doing job properly No. Respondents Percentage (%)
Yes, Always 21 42
Sometime 25 50
No, Never 4 8
Total 50 100
Figure No. 20(C)
Doing job properly
INTERPRETATION
Research study showed that 50% of the respondents sometime their doing job
properly while working in the organisation, followed by that 42% of the respondents
always doing their job properly and the least 8% of the respondents never do their job.
42%
50%
8%

STRESS MANAGEMENT
4.3.15(D) I DON’T CARE HOW LONG IT WILL TAKE
TABLE NO. 20(D)
I don’t care how long it will take
I don't care how long it take No. Respondents Percentage (%)
Yes, Always 13 26
Sometime 29 58
No, Never 8 16
Total 50 100
Figure No. 20(D)
I don’t care how long it will take
INTERPRETATION
While working in the organisation it was observed that 58% of the respondents
sometime don’t care how long it care to complete the work, 26% of the respondent
always complete their work and 16% of the respondents never complete their work.
26%
58%
16%

STRESS MANAGEMENT
4.3.15(E) DEADLINES TO COMPLETE MY WORK ON TIME
TABLE NO. 20(E)
Deadlines to complete my work on time
Deadlines to complete my work on
time
No. Respondents Percentage (%)
Yes, Always 18 36
Sometime 23 46
No, Never 9 18
Total 50 100
Figure No. 20(E)
Deadlines to complete my work on time
INTERPRETATION
It was found that 46% of the respondents sometime complete the work on time before
the deadline, followed by that 36% of the respondents always complete the work
before the deadline and 18% of the respondents never complete their work.
36%
46%
18%

STRESS MANAGEMENT
4.3.15(F) LOW SELF – CONFIDENCE
TABLE NO. 20(F)
Low self-confidence
Low self confidence No. Respondents Percentage (%)
Yes, Always 13 26
Sometime 26 52
No, Never 11 22
Total 50 100
Figure No. 20(F)
Low self-confidence
INTERPRETATION
It was observed that 52% of the respondents sometime feel low self-confidence while
working in the organisation. 26% of the respondents always found low self-
confidence while working and 22% of the respondents never feel low self –
confidence.
26%
52%
22%

STRESS MANAGEMENT
4.3.15(G) GUILTY FEELING TAKING RELAXES IN WORKING HOURS.
TABLE NO. 20(G)
Guilty feeling taking relaxes in working hours
Guilty feeling taking relaxes in
working hours.
Yes, Always 15 30
Sometime 27 54
No, Never 8 16
Total 50 100
Figure No. 20(G)
Guilty feeling taking relaxes in working hours
INTERPRETATION
It was found from the study that, maximum respondents 54% were sometime feel
guilty when they relax in working hours, followed by that 30% always feel guilty and
16% of the respondents never feel guilty when they relax in working hours.
Yes, Always
Sometime
No, Never
30%
54%
16%

STRESS MANAGEMENT
4.3.15(H) TAKING LEAVES DUE TO STRESS
TABLE NO. 20(H)
Taking leave due to stress
Taking leave due to stress No. Respondents Percentage (%)
Yes, Always 9 18
Sometime 24 48
No, Never 17 34
Total 50 100
Figure No. 20(H)
Taking leave due to stress
INTERPRETATION
It was found from the study that, maximum respondents 48% were rarely taking leave
due to work in stress, followed by 34% of the respondents admitted that they have
never taken leave due to stress, and remaining 18% of the respondents frequently
taking leave due to stress.
18%
48%
34%

STRESS MANAGEMENT
4.3.15(I) MANAGEMENT IS A MAIN REASON FOR STRESS
TABLE NO. 20(I)
Management is a main reason for stress
Management is the main reason for
stress
Yes, Always 10 20
Sometime 30 60
No, Never 10 20
Total 50 100
Figure No. 20(I)
Management is a main reason for stress
INTERPRETATION
The research study found that management is the main reason for stress, 60% of the
respondents sometime found that the management is the main reason for their stress,
followed by that 20% of the respondent always believed management is the main
reason for stress and 20% of the respondents say never.
20%
60%
20%

STRESS MANAGEMENT
CHAPTER FIVE
FINDINGS, CONCLUSION & SUGGESTION
5.1 FINDINGS
After analyzing the data provided by the respondents, the researcher has come up with
the following findings which can be explained as under:
 Age of respondent: Majority of respondents falling in the age group of 20 –
30 years (38%)while (6%) of the respondents is below 20 years.
 Gender of the respondents: More than half of the respondents (76%) were
male and (24%) of the respondents were female.
 Educational qualification of the respondents: Maximum respondents (46%)
completed their post-graduation. While (8%) of the respondents come under
the schooling education.
 Marital status of the respondents:It was observed that (62%) of the
respondents were married. In contrast to that (38%)of the respondents were
unmarried.
 Annual income of the respondents: (36%) of the respondents has an annual
income between 3,00,000 to 4,00,000 while (14%) of the respondents annual
income is below 1,00,000.
 Stress situation: Majority of the respondents (40%) feels mostly stress
situation in the organisation, and only (6%) of the respondents never feels
stress situation in the organisation.
 Stress related aspects: Maximum no. of respondents (38%) finds stress is
related to work environment & supervision while none of the respondents feel
stress is related to social injustice.
 Feeling while working: Maximum no. of respondents (50%) of them feels
satisfied working in the organisation, whereas none of the respondents feel
frustrated in the organisation.
 Reports work problem in organisation: Maximum no. of respondents
(48%) of them share their problem with their function head while (12%) of
the respondents share their problem with colleagues.

STRESS MANAGEMENT
 Stress taken care of by organisation: Majority of the respondents (50%)
mostly stress taken care by the organisation, while (4%) of the respondents
stress never taken care by the organisation.
 Handling stress: Majority of the respondents (42%) depends upon the level
of stress while (10%) of the respondents take the help of their families.
 Effectively handling stress situation by management: Large no. of
respondents (36%) handling stress situation to a certain level, and (8%) of the
respondent never satisfied by the management of the organisation in handling
stress situation.
 Symptoms in stress: Majority of the respondents (64%) were feel headaches
while (36%) of the respondents feels lack of self – esteem / lack of
confidence.
 Managing Stress: Maximum no. (42%) found to be taking medication in
stress and (10%) of the respondents doing their own research work to
overcome the stress.
 Seeks professional advice: Maximum no. (52%) respondents were don’t
want to share their personal information, while the least (6%) feels that it
might affect their body.
 Physical changes in high level of stress: Large no. of respondents (40%)
were feel cold in hands when they were in stress while the rest of the (10%)
respondents frequently going to bathroom.
 Stress affects your body: Maximum no. (40%) of the respondents heart beats
goes high while the remaining the (6%) of the respondents affect by all the
symptoms.
 Activity gives relief from stress: Majority of the respondents (26%) taking
long deep breathing in stress and rest of the respondents (8%) were Lough out
Loud to overcome the stress in the organisation.
 Not enough hours to do work: It was observed that (72%) of the respondents
were not having enough hours to complete their work on time while (10%) of
the never complete their work on time.
 Management is main reason for stress: Majority of the respondents (60%)
saying that the management is main reason for stress, the rest of the
respondents say always and never.

STRESS MANAGEMENT
5.2 CONCLUSION:
The researcher has successfully met the objective set for the study. The Stress
Management in BIC Cello Exports Pvt. Ltd. Workload decreased during last 1 years if
they have any problem while working in the organisation them immediate report
problem to their superior. To overcome stress the organisation doing stress oriented
programme to reduces stress. The organisation handled optimistically stress of the
respondents. The employees try to communicate with their superiors to improving
skill. To reduce stress organisation organise team games like cricket.
5.3 SUGGESTION:
The researcher based on finding and observation has come up with the following
possible suggestion:
 It is important for any organisation to reduce stress of the employees.
 Female respondents should be recruited in the staff or in administration
department.
 Most of the stress is related to long working hours, the organisation has to
reduce the long working for one person should have to divide by making team
work.
 Organizations have to focus on the performance and promotion of the
employee by giving proper training to them.
 The organisations have to give time to take proper rest to recover the physical
and mental stress of the body.

Stress management

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