Stress Management


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Stress Management

  1. 1. S  Automatic physical reactions to a danger or demand, the tension may be physical or psychological and the resulting state of the balance may lead to illness or death.  is a state where one’s coping is not enough to maintain a balance or equilibrium  A state of body disequilibrium  The general term applied to the pressure people feel in life
  2. 2. STRESS IS INEVITABLE BUT SUFFERING IS OPTIONALSTRESS Is a major cause of low productivity high absenteeism, bad judgment, misallocation of resources, and poor morale Is an everyday fact of life Not all stress is bad Is an individual reaction
  3. 3. MANAGING STRESS IN THEWORKPLACE The workforce is particularly vulnerable to occupational problems at several points in their working lives and the message is simple Stress effects work performance Stress can lead to job conflicts, mismanagement of resources and organizational problems The stressed worker is prone to poor performance, accidents, injuries, absenteeism, alcohol and substance abuse Personal/Family issues may affect job performance
  4. 4.  Chronic exposure to stress may lead to psychosocial problems and stress related illnesses Incidence of drug/alcohol abuse is increasing among the working group Increasing source of mental health (MH) problems due to technological advancement/increasing work demands Furthermore, stress management, stress reduction and work enhancement workshops and seminars as well as direct services is a priority concern of the DOH
  5. 5. FACT SHEET #1ISSUES: Stress affects work productivity Some types of job designs are stressful to workers Work environment creates stress Personal/Family issues may affect work performance] Organizational structures/issues creates stresses Chronic exposure to stress may lead to psychosocial problems and stress related illnesses Incidence of drug/alcohol abuse is increasing among the working class
  6. 6.  There is lack of conscious awareness of mental health issues as an integral component of health services Increasing work demands are sources of mental health problems There is lack/absence of psychosocial services for employees Stress management programs are not institutionalized in workplaces There is lack of recognition of the importance of the relationship of emotional status and productivity of the worker There is lack of avenue for workers to air their emotional and psychological concerns thus these are contained and unmanaged
  7. 7. FACT SHEET #2DID YOU KNOW THAT? 75 – 90% of visits to physicians are stress related Job stress is a major health factors costing businesses an estimated 150 billion dollars annually Stress related disorders are a major cause of rapidly increasing health care costs Cardiovascular diseases have overtaken communicable diseases as a leading cause of death
  8. 8.  Highly stressed individuals are susceptible of infections/colds. Most serious accidents in the workplaces are related to stress. Stress unmanaged leads to mismanagement of resources, poor morale, high turnover of personnel, bad judgment and low productivity
  9. 9. FACT SHEET #3 All people experience stress Some groups are more valuable than others Unhappily married people are more stressed than happily married people Widows and widowers are more likely to become ill than others their age Working wives are happier than non-working wives Husbands of working wives are less happy, poorer in health and more dissatisfied with their job and marriage Depression is twice common in woman than men
  10. 10.  The unemployed are more likely to suffer emotional breakdown than those employed The poor are more likely to experience distress than the middle class or the wealthy Urban dwellers are more stressed than rural dwellers Blue-collar workers experience more boredom than white-collar workers Sedentary workers have more heart attack than those whose work requires physical efforts Older bachelors report more psychological problems than never married women Top executives have low mortality rates than second level executives
  11. 11. FACT SHEET #4TEN LEADING CAUSES OF JOB STRESS Work overload/stagnation Ambiguity or rigidity of task Role conflict Extreme amount of responsibility Negative competition
  12. 12.  Constant changes Ongoing contact with stress carriers Containment of emotional reactions Poor interaction with management Matters related to corporate work
  13. 13. FACT SHEET #5EFFECTS OF STRESSPhysical Symptoms Headaches Sleep disorders (e.g. insomnia, oversleeping) Lower back pains Clenching the jaws or grinding teeth Constipation, diarrhea, colitis, indigestion or ulcer Skin rashes Muscle aches (especially neck & shoulders) Hypertension or heart attack Appetite change
  14. 14. Interpersonal Symptoms Inappropriate distrust of others Blaming others Missing appointments Faultfinding and verbal attacking Overly defensive attitude Giving others the “silent treatment”
  15. 15. Intellectual Symptoms Trouble concentrating Difficulty in making decisions Forgetfulness Confusion Poor memory & recall Preoccupation with a single thought or idea Loss of sense of humor Decreased productivity, lower quality of work Poor judgment
  16. 16. Emotional Symptoms Anxiety or worry Depression Mood swings Irritability Nervousness Lowered self-esteem Increased sensitivity Angry outburst/aggression or hostility Feeling emotionally drained or burned out
  17. 17. FACT SHEET #6CONSEQUENCIES OF PROLONGEDAND CHRONIC STRESS SELF WORK Coronary Heart Diseases Reduced Commitment Cancer and other neoplasms Decreased Motivation Lowered immunity to infections Stressed Out Psychosomatic Problems Mental Health Problems Burnout (Depression, Anxieties) Reduced Performance and other negative effects Low Productivity
  18. 18. FACT SHEET #7 LIST OF ATTITUDES OF PERSONS WHO ARE HIGH RISK FOR BURNOUT: Very accommodating & have difficulty in saying no. Overly concerned for minor tasks while neglecting important ones Super human attitude – doing everything, less delegation Very high standards set for the self & others Self blame
  19. 19.  Overly defensive attitude Easily upset over minor irritants Keep things to self without emotional ventilation Impatient with others Low tolerance of ambiguity Very rigid. Low tolerance of other people’s mistakes Does not accommodate ideas of others, believes only that his/her ideas are correct
  20. 20. FACT SHEET #8HOW CAN I MANAGE STRESS BETTER? Identify the sources of your stresses Recognize what you cannot control Learn to reduce your emotional reactions Learn to moderate your physical reactions Build physical reserves Maintain a healthy life style
  21. 21. FACT SHEET #9 HOW CAN I MANAGE THE EFFECTS OF STRESS BETTER? Recognize the minor irritants or hassles that upset you Accept what you cannot change and work on things that you have good control of. Learn the Correct Breathing Techniques Do simple stretching activities Learn simple mental relaxation techniques Recognize your physical reactions, tensions and body aches
  22. 22.  Have a good massage of the neck, shoulder and back muscles Hone your muscles, exercise 25-30 minutes at least 3 x a week. Maintain a healthy Life Style: – reduce alcohol intake – have adequate sleep – have proper nutrition – enough rest and relaxation Find meaning in what you do! Attend Stress Management Trainings/ Workshops Smile (it take 15 muscles to smile and 48 muscles to frown)
  23. 23. FACT SHEET #10“Sandosenang S”, Iwas Stress Spirituality Smile Sports Siesta Sounds & songs Speak to me Socials Stress Debriefing Scheduling Sensation Techniques Self Awareness Stress Reduction Exercise
  24. 24. RECOGNITION OF THE IMPORTANCEOF STRESS ON THE JOB The general awareness that stress- related diseases have reached epidemic proportions More people die or are disabled today as result of stress than at any other time Stress is so physically damaging and pervasive Primarily psychological in nature
  25. 25. Practical The effects of stress on the job are costly and are reflected in a lower productive efficiency Reduces drastically employee motivation and the physical ability to perform the task well, thus increasing absenteeism, turnover and tardiness
  26. 26. INDIVIDUAL DIFFERENCES INVULNERABILITY OF STRESSSocial Support The person who is alone physically and psychologically is more vulnerable to stress than someone who has strong social relationships It is also important to reduce stress and to have better health on the job
  27. 27. Physical Condition Persons in better physical condition suffer fewer affects of stress than those in poor physical conditionAbility to Perform An employee with a high level of the skills needed for the job usually finds the work easier and less stressful than employees with a lower level of ability
  28. 28. PersonalityType A Personality High competitive drive, constant sense of urgency about time Hostile people although they successfully hide it from others – always in a state of tension and stress Prone to heart disease by middle ageType B Personality Function under far less stress in all aspects of life including work Never have heart attacks before the age of 70, regardless of their jobs or their eating and smoking habits
  29. 29. TYPICAL CAUSES OF STRESS Work overload – Quantitative overload – Qualitative overload Time pressures Poor quality of supervision Insecure political climate Inadequate authority to match responsibility
  30. 30.  Role conflict and ambiguity Difference between company and employee values CHANGE in any type, especially when it is major or unusual Frustration Problems of career development Performance appraisal Responsibility for other people Assembly line work
  31. 31. SOURCES OF STRESS IN ANINDIVIDUAL Lifechanges Minor annoyances Chronic discomfort or long term unpleasantness Conflict
  32. 32. SOURCES OF STRESS IN ANORGANIZATION Stress in physical environment Stress in interpersonal relationship or social stressor Stress at the organizational level
  33. 33. FAMILY PROBLEMS THATAFFECTS YOUR WORK Financial Husband-wife relationship Parent-child relationship Illness in the family No housemaid In-laws
  34. 34. SIGNS AND SYMPTOMSOF STRESS Irritability Easily fatigue Sleep disturbance Muscle tension Restlessness Difficulty concentrating
  35. 35. Mental health problems Psychosomatic disorders Intestinal ulcers Asthma Migraine, headache Hypertension and coronary artery disease Absenteeism Avoidant reaction Alcoholism
  36. 36. FLAMEOUT Is a preventable and treatable condition also referred to as “rapid onset burnout” Occurs if need for periodic rest, food and exercise is overlooked or ignored
  37. 37. BURNOUTA state of exhaustion, irritability and fatigue which markedly decreases workers effectiveness and capability A state of total mental, emotional and physical exhaustion characterized by changed attitudes towards work and colleagues
  38. 38. It develops in 3 distinct stages Emotional exhaustion Cynicism FutilityBurnout employees become: Rigid about their work Follow rules and procedures blindly and compulsively – too exhausted to be flexible or alternative solutions to a problem
  39. 39. The causes of burnout: Accumulated stress of overwork Supported by findings that burnout usually strikes employees who are most dedicated and committed to their work; those who work the most overtime or stay late at the office and take work home
  40. 40. MANAGEMENT OF STRESSOrganizational TechniquesEmotional Climate Control Providing a climate of esteem and regard for employees and by allowing them to participate in all decisions involving change in their work and in the structure of the organization
  41. 41. Provision of Social Support Social Support can reduce one’s vulnerability to stress Organizations must facilitate the cohesiveness of work groups and train the supervisors to be supportive of their subordinatesRedefinition of Employee Roles Managers must clearly state to their subordinates what is expected of them and what the precise scope and responsibilities of their jobs are
  42. 42. Elimination of Work Overload and Work Underload Proper selection and training, equitable promotion decisions and fair distribution of work can do much to eliminate these causes of stress Provision of Assistance to Stressed Employees Provision of in house counseling programs that teach individual stress control techniques and supplying facilities for physical exercise
  43. 43. IndividualTechniques Some individual techniques for dealing with stress may be taught in a company stress- reduction program. Others can be learned and practiced by employees on their own such as a program of physical exercise. Additional techniques include: – Relaxation Training – Biofeedback – Behavior Modification
  44. 44. DOH “Isandosenang “S” IwasStress Campaign” Spirituality Scheduling Speak to me Siesta Self Awareness Sports Sensation Techniques Socials Sounds & Songs Smile Stress Reduction and Relaxation Exercise Stress Debriefing
  45. 45. SOURCES OF WORK-RELATED STRESS Role ambiguity Lack of participation on decision making Responsibility for Work-Related Work-Related Conflict with other others Stress Stress employees Difficult or unpleasant Lack of support from work environment co-workers
  46. 46. WORK PERFORMANCE Reduction in output or productivity Increase in wastage & error rates Poor decisions Deterioration in planning & control of work Table 3STAFF ATTITUDES & BAHAVIOR RELATIONSHIPS AT WORKLoss of motivation and Signs which may Tension & conflict betweencommitment point to a stress colleaguesStaff working increasingly longhours for diminishing returns problem in your Poor relationships with clients Increase in industrial relations orErratic or poor timekeeping organization disciplinary problems SICKNESS ABSENCE Increase in overall sickness absence, in particular frequent short periods of absence