1. SHANNON SIMS
2850 Audubon Road • Columbus, Ohio 43211 • (614) 663-7085 • shannonsims50@gmail.com
SUMMARY
A dedicated and hardworking technical support professional with demonstrated experience in
customer service, employee training, ordering, credit application review, and technical support for
mobile phones and wireless devices via email and telephone. Possesses a proven track record of
meeting goals, demonstrating an ability to achieve maximum effectiveness while maintaining high
standards. Leverages practical experience with strong interpersonal skills to provide excellent
customer service, making significant contributions to the overall success of a company.
EXPERIENCE
TANGOE, INC. Worthington, Ohio
Associate Helpdesk Specialist 2014-2016
Provided technical support for online portals. Placed orders for mobile devices. Provided support for mobile phones.
Offered support for wireless devices via email.
VERIZON WIRELESS Dublin, Ohio
Senior Credit and Order Operations Representative 2011-2013
Credit and Activations Support Agent 2010-2011
Ensured customer satisfaction by reviewing credit applications, utilizing strong customer focus. Provided analytical
problem-solving and troubleshooting skills. Received incoming client calls and provided technical support for mobile
devices. Earned promotion; position included higher performance expectations and increased responsibilities in team
functions.
JPMORGAN CHASE Columbus, Ohio
Financial Service Advisor 2008-2010
Provided professional customer service to small business and individual accounts, including credit card accounts,
personal banking, financial advice, Internet assistance, and credit specialist services. Entrusted with skillfully orienting
new employees.
ALLIANCE DATA SYSTEMS Westerville, Ohio
Sales and Service Representative Level II 2008
Sales and Service Representative Level I 2007
Fielded inbound customer calls and handled inquiries. Offered additional products, including credit monitoring and
insurance. Assisted customers with web access and payment portals.
KROGER CO. Columbus, Ohio
Meat Cutter Apprentice 2001-2006
