An abridged presentation about how employee engagement directly affects a company's financial health. Research-based insights and impact statements educate organizations who think they've been doing it right all along, and surprise them when they realize they haven't.

1. Being Exceptional
Why people matter and how they impact your financial performance
PART 1 of 3
Scott Fitzgerald | ADP
Human Capital Management Consultant
Email: scott.fitzgerald@adp.com
LinkedIn: www.linkedin.com/in/scottdfitzgerald/
Twitter: @outcompete

2. PART ONE
Employee
Engagement
Scott Fitzgerald | ADP | Human Capital Management Consultant | scott.fitzgerald@adp.com | www.linkedin.com/in/scottdfitzgerald/
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3. “
“
Back when I was a teenager, I thought that with the right bunch
of people anything was possible, and that turned out to be the
case. It was the people I surrounded myself with who made the
difference: If you treat your employees right, they will treat your
customers right, and sustained profits will follow.
Richard Branson
Scott Fitzgerald | ADP | Human Capital Management Consultant | scott.fitzgerald@adp.com | www.linkedin.com/in/scottdfitzgerald/
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4. FACT
Employee engagement directly affects
your organization’s financial performance
Scott Fitzgerald | ADP | Human Capital Management Consultant | scott.fitzgerald@adp.com | www.linkedin.com/in/scottdfitzgerald/
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5. Consider this…
Scott Fitzgerald | ADP | Human Capital Management Consultant | scott.fitzgerald@adp.com | www.linkedin.com/in/scottdfitzgerald/
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6. Measured against their competitive set,
companies with 9.3 engaged employees for every 1
actively disengaged employee in 2010-2011
experienced on average:
147% higher
earnings per share (EPS)
http://www.gallup.com/strategicconsulting/163007/state-american-workplace.aspx
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7. :-)
Employees happy with their work = engaged 80% of the day
:-(
Employees unhappy with their work = engaged 40% of the day
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8. In their peer group, companies with
highly engaged employees were more
profitable by
200%
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9. That is data your organization can not ignore.
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10. Scott Fitzgerald | ADP | Human Capital Management Consultant | scott.fitzgerald@adp.com | www.linkedin.com/in/scottdfitzgerald/
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11. What if…
You bill by the hour?
Turnover affects your business?
You are a manufacturer of goods?
Product quality is important to you?
Workplace / worksite safety is imperative?
Your management team is disengaged?
Healthcare is your industry?
You care about your people?
Will you bill less hours?
Will you lose clients?
Will your output decrease?
Will the quality of your widgets go down?
Will there be more accidents and lawsuits?
You are in trouble.
Will your patient population suffer?
Do something.
Scott Fitzgerald | ADP | Human Capital Management Consultant | scott.fitzgerald@adp.com | www.linkedin.com/in/scottdfitzgerald/
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12. What if you are the
CEO or CFO?
Psst… Do something.
Scott Fitzgerald | ADP | Human Capital Management Consultant | scott.fitzgerald@adp.com | www.linkedin.com/in/scottdfitzgerald/
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13. Three steps
1 Analyze
Define your current strategy & execution
Organizational vision and staffing, roles and responsibilities, HR talent,
connection to business strategy, key performance and engagement
indicators.
2 Understand
What is the impact of employee engagement to your business?
Technology infrastructure, employee-related initiatives, HR staff’s role
in business performance and profitability. Where are they spending
their time?
3 Empower
Support the team, or find another model
Define what you can do to support engagement initiatives. If the team
in place is misaligned or focused on administration, you’re positioned
incorrectly and your profitability will suffer.
Scott Fitzgerald | ADP | Human Capital Management Consultant | scott.fitzgerald@adp.com | www.linkedin.com/in/scottdfitzgerald/
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14. What do exceptional companies do?
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15. STRATEGIC
TACTICAL
Culture
Compensation
Recruitment
Brand
Training
Strategy
Engagement
Talent
Retention
Forms
Excel sheets
Payroll
Timecards
Compliance
Administration
Q&A
Paperwork!
Paperwork!!
Paperwork!!!
REVENUE-POSITIVE
REVENUE-NEGATIVE
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16. STRATEGIC
TACTICAL
Currently your team spends
and
10 – 20%
80 – 90%
of their time here
of their time here
REVENUE-POSITIVE
REVENUE-NEGATIVE
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17. 17

18. STRATEGIC
TACTICAL
80 – 90%
10 – 20%
REVENUE-POSITIVE
REVENUE-NEGATIVE
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19. STRATEGIC
TACTICAL
Gets better people
Keeps better people
Keeps people happy
Makes them more productive
Makes you more money
Polishes your brand
Scales while you grow
Cannibalizes the strategic
Costs money and time
Does not scale well
Significant errors
Liability and risk
Fines and penalties
Lawsuits
Old business model
DO THIS
STOP THIS
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20. Traditional Human Resources is being disrupted.
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21. Four priorities
Turn HR into strategic superstars
Eliminate admin burdens
Leverage HCM technology
Make people a priority
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22. SIGN UP
Profitability Analysis
This free informal assessment of your current human capital efforts is meant to identify
the key technology and process barriers preventing you from operational excellence and
increased profitability. This analysis is designed specifically for mid-sized business owners,
Senior Executives, CEOs, CFOs, or VPs of HR.
High demand limits availability to 12 companies.
To inquire about or sign up for the profitability analysis, please contact Scott Fitzgerald.
Scott Fitzgerald | ADP
Human Capital Management Consultant
Email: scott.fitzgerald@adp.com
LinkedIn: www.linkedin.com/in/scottdfitzgerald/
Twitter: @outcompete
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