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1. UOP COM 295 Final Guide (2 Sets)
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SET 1
1. A colleague asks you for advice on how to understand the
audience of his persuasive message. Which of the following
pieces of advice will you offer?
o Consider the psychological principles that impact
people’s decisions. (Page 241)
o Ask as few questions as possible to avoid annoying
them.
o Wait until the message is perfected before choosing
the right audience.
o Focus on their values and not their needs.
2. Javier is an editorial manager at a publishing company. He
wants to give one of his supervisors an “Employee of the Year”

2. award. Which of the following supervisors should he choose if
he is looking for an employee with a strong sense of caring?
o Paul, who is the best copy editor and proofreader
in the department
o Ayesha, who always takes on extra work to help the
department meet its deadlines
o Jon, who sets short- and long-term deadlines for
every project and meets them promptly
o Jenny, who helps her employees develop the skills
that will allow them to advance. (Page 199)
3. Bao is conducting a study that compares the cost of
keeping print messages on file versus storing digital messages
in the cloud. What aspect of communications relates to the
storage of messages?
o coordination
o planning
o permanence (Page 36)
o constraint
4. Which of the following is true of documenting secondary
research sources?
o Statements that are paraphrased do not require
documentation.

3. o Ideas that are summarized do not require
documentation.
o The only thing that has to be documented is a
direct quotation.
o Writers can use a variety of documentation
systems, including MLA and APA styles. (Page 382)
5. Rick is trying to schedule a video teleconference with
colleagues at several locations. To do so, he needs to coordinate
their schedules and also check to see if the company needs to
invest in any additional resources to make it happen. By
addressing coordination and resource issues, he is dealing
with:
o richness
o immediacy
o constraint (Page 36)
o control
6. Lori is using secondary research to develop a business
report. How can she write her report in a way that
demonstrates originality in thought?
o Cite all her research sources
o Adopt a methodical approach to decision making

4. o Generate her own conclusions and
recommendations (Page 382)
o Use the most current documentation guidelines
7. In the context of developing persuasive messages,
which of the following is most likely to help you
demonstrate a voice of competence?
o using only emotional appeals in your persuasive
messages
o adopting the tone of mass advertising such as over-
the-top appeals
o focusing only on logical appeals
o developing strong ideas in the interest of your
audience (Page 243)
8. Which of the following should contain all your research
sources and should be provided at the end of your report?
o The executive summary
o Table of contents
o Citations
o The reference list (Page 382)
9. Which of the following is an example of psychological
noise?

5. o Jenna’s boss does not take her complaint seriously
because construction noise prevented him from
hearing it.
o Jenna’s boss does not take her complaint seriously
because he thinks teenagers always exaggerate (Page
28)
o Jenna’s boss does not understand what she tells
him because his hearing aid battery dies.
o Jenna’s boss does not understand that when she
says a product is ‘bad’ she means she likes it.
10. One of the first tasks to accomplish when developing a
presentation is to:
o Use headings to create a storyboard
o Develop effective slides
o Gather content for an effective review
o Understand the needs of your audience (Page 420)
11. Which of the following is an example of projected cognitive
similarity?
o Rico assumes that all cultures are inferior to his culture.
o Bill assumes that the cultural stereotypes shown in the
popular media are true.

6. o Elana assumes that no two cultures are alike in terms of
values and norms.
o Deirdre assumes that other cultural groups have the same
values as hers. (Page 92)
12. Your coworker LaRita has asked you to review her slide
presentation. You notice that it is difficult to recognize and
process the most important ideas and information. To help her
fix this, what will you recommend that she change?
o She should choose dark backgrounds and text colors.
o She should use bold or italics to highlight key ideas (Page 429
& Page 439)
o She should include a compelling image every few slides.
o She should limit her text to five words per line and three to
four lines per slide.
13. In order to focus your presentation on people, you should:
o Avoid using presentation software or other technology
o Include as many photographs as possible on your slides
o Use a lot of “I” statements
o Make individuals and groups the subject of your sentences
(Page 448)

7. 14. A mistake that many job applicants make while creating
resumes is:
o Trying to display everything they do well (Page 470)
o Neglecting to include areas they need to improve on
o Highlighting only a few of their abilities and attributes
o Forgetting to include their hobbies and other interests
15. By doing audience analysis, Radika discovers that the
people she will be giving her sales presentation to know very
little about her product. Because of this, she is likely to decide
to:
o Use only emotional appeals in her presentation
o Spend more presentation time informing the audience
o Involve them in her presentation
o Eliminate bulleted and numbered lists from her slides
16. Which of the following is typically included in the drafting
stage of writing an effective business message?
o Setting a positive and other-oriented tone (Page 119)
o Ensuring that the communication is fair
o Finding the needs of the audience

8. o Identifying the primary message and key points
17. In order to design your slides to facilitate ease of
processing, you should:
o Limit your text to ten words per line (Page 429)
o Provide as much information as possible on every slide
o Use at least one compelling image on every slide
o Use complex charts for complex information
18. __________ is the process of converting meaning into messages
composed of words and nonverbal signals.
o Filtering
o Translating
o Decoding
o Encoding (Page 26)
19. Vanessa has been assigned the task of creating an effective
business message aimed at improving the productivity of the
employees in her company. In the process of creating the
business message, she studies the background of the
employees, their needs, and priorities. To which step of the
planning process for developing influential messages does
Vanessa’s action typically belong?

9. o Message review
o Message structuring
o Idea development
o Audience analysis (Page 120)
20. In the context of persuasive messages, validating your
readers means that you are:
o Recognizing and appreciating others’ needs and preferences
as legitimate (Page 245)
o Providing solid reasons why your product, service, or idea
benefits readers
o Demonstrating a business need – a gap between what is and
what could be
o Overcoming objections by providing counterpoints
21. Which of the following is typically included in the
reviewing state of writing an effective business message?
o Ensuring the communication is fair (Page 119)
o Identifying the primary message and key points
o Setting a positive and other-oriented tone
o Finding the needs of the audience

10. 22. ________ noise occurs when communicators apply different
meanings to the same words or phrases.
o Physical
o Semantic (Page 28)
o Cognitive
o Psychological
23. Performing at the highest standards, not just for oneself,
but for the team, for the supervisor, for the consumer, and for
the company’s shareholders, indicates a sense of _________.
o Accountability (Page 8)
o Individuality
o Future-orientation
o Opportunity
24. Your resume should tell a story of:
o Everything you have learned and one in your previous job
o Your educational accomplishments
o How you plan to improve your areas of weakness
o The value you can provide to a company (Page 470)

11. 25. Which of the following is useful advice on conducting
business across cultures with those who have limited English
ability?
o Use slang and jargon instead of literal language as
much as possible
o Determine a person’s level of communication
proficiency within the first few moments of your
interactions with them.
o Allow those with limited English ability enough time to
process their thoughts into English. (Page 94)
o Speak at your normal, regular pace instead of
speaking slowly as this may be viewed as disrespectful.
26. Which of the following facilitates a one-stop work space
containing project and meeting information, shared files, and
communication platforms?
o Written messages
o Social networking (Page 38)
o Webinar
o Texting
27. Which of the following is true of competence?
o It increases when individuals focus on connecting with
others.

12. o It is innate and cannot be gained through experience.
o It is often evaluated by one’s track record of
achievements. (Page 274)
o It has grown less important in the post-trust era.
28. Gregor, who works at a textbook company, has put together
a presentation proposing that the company save money by
getting its images from less expensive stock, photo sites.
Gregor needs to present his idea to the executive committee.
Considering the content of his presentation, which of the
following people on the committee should he most try to
influence?
o The design director
o The production editor
o The marketing director (Page 358)
o The editorial director
29. Which of the following is a trait of individualists?
o They communicate directly to efficiently deal with
work tasks and outcomes. (Page 95)
o They tend to stay in contact with and work through
extended networks.
o They stay in relationships even when they are no
longer mutually satisfying.

13. o They tend to follow the perceived dreams and goals of
the group as a matter of duty.
30. The career summary section of a resume should provide
the candidate’s ________.
o Objective for the job search
o Major accomplishments, abilities, and attributes.
(Page 470)
o Memberships, awards, certifications and licensure,
and activities
o List of personal references.
SET 2
Vanessa has been assigned the task of creating an effective
business message aimed at improving the productivity of the
employees in her company. In the process of creating the
business message, she studies the background of the
employees, their needs, and priorities. To which step of the
planning process for developing influential messages does
Vanessa's action typically belong?

14. Idea development
Message review
Message structuring
Audience analysis
-----------------------------------------------------------
Gregor, who works at a textbook company, has put together a
presentation proposing that the company save money by
getting its images from less expensive stock photo sites. Gregor
needs to present his idea to the executive committee.
Considering the content of his presentation, which of the
following people on the committee should he most try to
influence?
• The design director
•The marketing director
•The production editor
•The editorial director
----------------------

15. Which of the following facilitates a one-stop work space
containing project and meeting information, shared files, and
communication platforms?
•texting
•written messages
•social networking
•Webinar
----------------------------------------------
Rick is trying to schedule a video teleconference with
colleagues at several locations. To do so, he needs to coordinate
their schedules and also check to see if the company needs to
invest in any additional resources to make it happen. By
addressing coordination and resource issues, he is dealing
with:
•constraint
•immediacy
•richness
•Control
------------------------
The career summary section of a résumé should provide the
candidate's
•major accomplishments, abilities, and attributes
•objective for the job search

16. •memberships, awards, certifications and licensure, and
activities
•list of personal references
-------------------------------
Your coworker LaRita has asked you to review her slide
presentation. You notice that it is difficult to recognize and
process the most important ideas and information. To help her
fix this, what will you recommend that she change?
•She should choose dark backgrounds and text colors.
•She should include a compelling image every few slides.
•She should limit her text to five words per line and three to
four lines per slide.
•She should use bold or italics to highlight key ideas.
_________________
Which of the following is a trait of individualists?
•They tend to follow the perceived dreams and goals of the
group as a matter of duty.
•They communicate directly to efficiently deal with work tasks
and outcomes.
•They stay in relationships even when they are no longer
mutually satisfying.

17. •They tend to stay in contact with and work through extended
networks.
-_-----------------------------
Lori is using secondary research to develop a business report.
How can she write her report in a way that demonstrates
originality in thought?
•Use the most current documentation guidelines
•Cite all her research sources
•Generate her own conclusions and recommendations
•Adopt a methodical approach to decision making
----------------------------------
A mistake that many job applicants make while creating
résumés is:
•neglecting to include areas they need to improve on
•highlighting only a few of their abilities and attributes
•forgetting to include their hobbies and other interests
•trying to display everything they do well
----------------------

18. In order to design your slides to facilitate ease of processing,
you should:
•use complex charts for complex information
•use at least one compelling image on every slide
•limit your text to ten words per line
•provide as much information as possible on every slide
--------------------------
_____ is the process of converting meaning into messages
composed of words and nonverbal signals.
•Encoding
•Translating
•Filtering
•Decoding
--------------------------------
In the context of developing persuasive messages, which of the
following is most likely to help you demonstrate a voice of
competence?
•focusing only on logical appeals
•developing strong ideas in the interest of your audience
•using only emotional appeals in your persuasive messages

19. •adopting the tone of mass advertising such as over-the-top
appeals
---------------------------------------
A colleague asks you for advice on how to understand the
audience of his persuasive message. Which of the following
pieces of advice will you offer?
•Ask as few questions as possible to avoid annoying them.
•Consider the psychological principles that impact people's
decisions.
•Focus on their values and not their needs.
•Wait until the message is perfected before choosing the right
audience.
--------------------------
Performing at the highest standards, not just for oneself, but for
the team, for the supervisor, for the consumer, and for the
company's shareholders, indicates a sense of _________.
•individuality
•future-orientation
•opportunity
•Accountability
------------------------------------------
Your résumé should tell a story of:

20. •everything you have learned and done in your previous job
•the value can provide to a company
•how you plan to improve your areas of weakness
•your educational accomplishments
------------------------------
Which of the following is true of documenting secondary
research sources?
•Ideas that are summarized do not require documentation.
•Statements that are paraphrased do not require
documentation.
•Writers can use a variety of documentation systems, including
MLA and APA styles.
•The only thing that has to be documented is a direct quotation.
-------------------------------------
In the context of persuasive messages, validating your readers
means that you are:
•demonstrating a business need—a gap between what is and
what could be
•providing solid reasons why your product, service, or idea
benefits readers
•recognizing and appreciating others' needs and preferences as
legitimate

21. •overcoming objections by providing counterpoints
-----------------------------
By doing audience analysis, Radika discovers that the people
she will be giving her sales presentation to know very little
about her product. Because of this, she is likely to decide to:
•use only emotional appeals in her presentation
•spend more presentation time informing the audience
•involve them in her presentation
•eliminate bulleted and numbered lists from her slides
Which of the following is typically included in the drafting stage
of writing an effective business message?
•ensuring that the communication is fair
•identifying the primary message and key points
•finding the needs of the audience
•setting a positive and other-oriented tone
------------------------------
One of the first tasks to accomplish when developing a
presentation is to:
•gather content for an effective review

22. •understand the needs of your audience
•develop effective slides
•use headings to create a storyboard
__________________
Which of the following is useful advice on conducting business
across cultures with those who have limited English ability?
•Determine a person's level of communication proficiency
within the first few moments of your interactions with them.
•Allow those with limited English ability enough time to
process their thoughts into English.
•Use slang and jargon instead of literal language as much as
possible.
•Speak at your normal, regular pace instead of speaking slowly
as this may be viewed as disrespectful.
-------------------------------------
Javier is an editorial manager at a publishing company. He
wants to give one of his supervisors an "Employee of the Year"
award. Which of the following supervisors should he choose if
he is looking for an employee with a strong sense of caring?
•Paul, who is the best copy editor and proofreader in the
department

23. •Jenny, who helps her employees develop the skills that will
allow them to advance
•Ayesha, who always takes on extra work to help the
department meet its deadlines
•Jon, who sets short- and long-term deadlines for every project
and meets them promptly
-----------------------------
In order to focus your presentation on people, you should:
•use a lot of "I" statements
•avoid using presentation software or other technology
•make individuals and groups the subject of your sentences
•include as many photographs as possible in your slides
_________________________________
Which of the following is an example of projected cognitive
similarity?
•Rico assumes that all cultures are inferior to his culture.
•Elana assumes that no two cultures are alike in terms of values
and norms.
•Bill assumes that the cultural stereotypes shown in the
popular media are true.

24. •Deirdre assumes that other cultural groups have the same
values as her
-----------------------
Which of the following is an example of psychological noise?
•Jenna's boss does not take her complaint seriously because
construction noise prevented him from hearing it.
•Jenna's boss does not understand what she tells him because
his hearing aid battery dies.
•Jenna's boss does not take her complaint seriously because he
thinks teenagers always exaggerate.
•Jenna's boss does not understand that when she says a product
is "bad," she means she likes it.
--------------------------------
Which of the following is typically included in the reviewing
stage of writing an effective business message?
•ensuring the communication is fair
•identifying the primary message and key points
•finding the needs of the audience
•setting a positive and other-oriented tone
------------------------------
Which of the following should contain all your research sources
and should be provided at the end of your report?

25. •table of contents
•citations
•the reference list
•the executive summary
---------------------------------
_____ noise occurs when communicators apply different
meanings to the same words or phrases.
•Semantic
•Physical
•Cognitive
•Psychological
-----------------------------------------
Which of the following is true of competence?
•It has grown less important in the post-trust era.
•It is innate and cannot be gained through experience.
•It increases when individuals focus on connecting with others.
•It is often evaluated by one's track record of achievements.
-----------------------------------

26. Bao is conducting a study that compares the cost of keeping
print messages on file versus storing digital messages in the
cloud. What aspect of communications relates to the storage of
messages?
•planning
•coordination
•constraint
•permanence