1. SANTOSH. M
Mobile: 9986311100
Email:santoshm.dmt@gmail.com
Objective
To succeed in an environment of growth and excellence. Earn a job which provides me
satisfaction and self-development and help me to achieve organizational goal.
Summary of Qualifications
Strong accomplished experience in customer service and support environment.
Comprehensive written and verbal communication skills.
Strong project management and organizational skills.
Excellent analytical and interpersonal skills.
Remarkable ability to multi-task, work well under pressure and have a positive disposition.
Professional Experience
Worked as an Inside Sales Manager at Simplilearn Solution Pvt.Ltd, Banglore (From July
2015 to January 2016)
http://www.simplilearn.com
Worked as a Marketing Executive at Manipal Global Education Services Pvt. Ltd,
Bangalore (From April 2014 to till June 2015).
http://www.manipalglobal.com
Worked as a Technical Support Executive at Tata Business Support Services, Bellary
(From March 2013 to April 2014).
http://www.tbss.com
Roles and Responsibilities at Simplilearn Solution Pvt Ltd
• Responsible for handling customers through Email, Chat and phone.
• Handling team sales and certification across in India.
• Taking care of pre sales and post sales activities.
• Responsible for adding new products in team.
• Responsible for achieving the team monthly/quarterly assigned targets.
• Developing and generating new business through strategic based selling.
• Support pre-sales; prepare sales report and forecasts of business trends to achieve
revenue.
• Responsible for team work.

2. • Responsible for assisting the customers in complete transactions.
Roles and Responsibilities at Manipal Global Education
• Responsible for providing 360 degree support to global customers via chat, Email
and phone.
• Involved in acquiring new customers, customer retention and lead generation
activities.
• Independently resolved technical and customer support issues and escalated cases.
• Responsible for assisting the customers in complete transactions.
• Involved in verification and validation of leads, Providing regular reports and
updates.
• Online marketing techniques and providing updates requested by them.
• Providing necessary Information of courses offered by the university.
Roles and Responsibilities at Tata Business Support Service
• Providing support to customers via Email and Phone.
• Helping existing customers in making payment & retaining them.
• Assisting & resolving the Technical quires.
Technical skills:
• Operating System: Windows XP/2003, Windows 7/8.
• Web Language: HTML.
• Tools: CRM, MS WORD, Word, Excel, PowerPoint, Web Designing (Pursuing
GDMP Program from Google India).
Education Qualification:
Course Institution Year of passing % of marks
obtained
Pursing AMIE
equivalent to B.E
(Metallurgy)
Institution of
Engineers, India
(correspondence)
2014 Studying
Diploma in
Metallurgical
Engineering
V.V.Sanghas
polytechnic
2009-2012 70.10%

3. 10th
Govt high school
turvihal
2006 70%
Personal Details:
Name Santosh.M
Age & Date of Birth 25years, 01-06-1990
Sex Male
Marital Status Single
Nationality Indian
Permanent Address
S/O M. Krishna Rao
Madhya camp, Turvihal (Po)
Sindhanoor (Tq)
Raichur(Dist)
KARNATAKA
Languages Known English, Telugu, Kannada and Hindi
Hobbies Reading spiritual books and listening
music
Declaration:
I hereby declare that all the above mentioned are true to the best of my knowledge and
belief.
Date:
Place: Bangalore
(Santosh M)