1. Rohan Kanesapillay
Kuala Lumpur, Malaysia +601123198023 rohan.kanesapillay@gmail.com
EXPERIENC E CUSTOMER SERVICE EXECUTIVE,
TELESALES EXECUTIVE,
BUSINESS DEVELOPMENT EXECUTIVE,
AND IT TECHNICIAN
 Experience Customer Service Executive offering over 5 years of success assisting all types
of customers in all types of settings. Excellent customer service and communication skills. Good
listener and constantly adhere to customer feedback and problem escalation method. Outstanding
ability to resolve customer problems effectively. Confident to provide value to any organization and its
customers as a member of the team. Responsible to improve customer support improvement.
Ensure customer satisfactions as top most priority.
 Experience Business Development Executive in business-to-business relationship development.
Good expertise in cold sales calls and effective immediate relationship building. Sold company
products and services and constantly involve and driving customer satisfaction with continues
improvement of delivering customer experiences. Responsible for creating and improving customer-
centric approach at the point of sale and post-sale.
 Experience IT Technician having good troubleshooting and interpersonal skills to assist customers
with computer issues. Customer-focused Desktop Support Technician with years of success in a
variety of computer operating systems applications and hardware.
 Enthusiastic, motivated to succeed and result orientated. Positive, energetic, focused with a
strong desire to succeed. An organized and proactive worker. Competent and strong team player.
Dutiful respect for compliance in all regulated environments.
 Reliable and efficient. A reliable and hardworking professional who always persevere to achieve the
best results. Excellent problem solving skills and able to deal in a mature manner with problem
solving. Willing to learn and accept constructive criticism.
Professional Objective
I expect to associate myself as bright ambitious, enthusiasm and highly motivated person with a
professionally driven, well-respected an esteemed organization by pursuing a challenging, responsible,
dynamic and rewarding career and applying my academic knowledge, expertise and skills; which will
assist my career development and contribute effectively to the progress of the organization and the
society as well. I am currently looking for a full time position in an environment that offers a greater
challenge and opportunity to help company advance efficiently and productively.
Professional Accomplishments
 Computer Sciences Corporation Customer Service Recognition from 2014 to 2016. Received
various praises from customers, managers, and team leads for delivering customer support and
resolving issues in a professional manner.
 SingTel Customer Service Compliments in The Straits Times dated on 11/02/2011. Received a
written compliment from customer for reserving a desired mobile phone and following up closely on
the request status.

2. Skills Summary
Time Management People Management Verbal Communication
Computer Business Management Strategic Thinking
Organizational Decision Making Problem Solving
Negotiating Teamwork Teaching
Customer Service Telemarketing Coaching & Leadership
Career Progression
Computer Sciences Corporation (Petaling Jaya, Selangor)
SERVICE DESK ANALYST, JUL 2012 to DEC 2014
SUBJECT MATTER EXPERT, JAN 2015 to SEP 2016
SHE MONITORING (M) Sdn Bhd (Bachang Jaya, Melaka)
BUSINESS DEVELOPMENT EXECUTIVE, AUG 2011 to JAN 2012
Sudong Sdn Bhd subsidiary of Singtel Group (Melaka Raya, Melaka)
CUSTOMER SERVICE OFFICER II, (JO2), MAY 2010 to JUN 2011
Venus Telecommunications subsidiary of MCSB Systems (Melaka Raya, Melaka)
TELESALES EXECUTIVE, SEP 2009 to APR 2010
Wee Shien Trading MAXIS Exclusive Partner (Malim Jaya, Melaka)
TRAINEE, APR 2009 to JUN 2009
TEAC Electronics (M) Sdn Bhd (Batu Berendam, Melaka)
IT TECHNICIAN, AUG 2003 to JUL 2004
ABLE Technology (Malim Jaya, Melaka)
COMPUTER TECHNICIAN, OCT 2002 to DEC 2002
LIKOM Group (Cheng, Melaka)
TRAINEE, JAN 2001 to MAY 2001
Education & Credentials
 BBA (Hons) in Marketing (Cumulative GPA: 3.04), UNITEN (Muadzam Shah,Pahang), 2009
 Certificate in MLVK Level 2, Informatics College (Melaka), 2003
 Diploma in Computer Science, Kolej Yayasan Melaka (Melaka), 2001
Professional Summary
Experience service desk analyst who excels at relationship building. Knowledgeable in providing
friendly, thorough customer service to clients, families, and fellow professionals. Skilled at
problem solving and conflict resolution, and able to encourage teamwork. A hardworking and
reliable person and always looking to learn new technique and skills with a passion. I am
confident to provide value to the organization and its customer as a member of the team.
No.5, Jalan USJ 2/6D, Subang Jaya 47600 Selangor +601123198023 rohan.kanesapillay@gmail.com