1. RAMESH VEMAVARAPU
PH : 9985555986
Mail ID : ramesh.vemavarapu@yahoo.com
System Engineer Assignments
IT Operations ~ Networking Operations ~ Technical Support
Location Preference: Hyderabad / Vijayawada
Industry: BPO & IT
P R O F I L E S U M M A R Y
• Responsible for OS Installations and other software and application related
to the client environment.
• Installing the hardware and troubleshooting the issues related to the
hardware.
• Configuring and troubleshooting the clients of Exchange 2003/2007 like
MS-outlook, windows mail and web access.
• Deploying software via SCCM, SM Tools..
• Maintaining Active Directory Server, creating OUs, configure Group Policies.
• Configuration of AD, DHCP, DNS with Server and Client.
• Managing Users and Groups through Active Directory.
• Creation and Deletion of Domain User Account.
• Managing Microsoft WDS for deploying Windows 7 & 8 in the client systems.
• Maintaining DHCP server, creating domain users and giving access permission.
• Creating scope in DHCP server & IP reservation.
• Managing User profiles and Shared Folders.
• Monitoring the compliance status of all the desktops/servers in terms of patch/DAT’s status.
• Help Desk support and Handling all the requests raised by the end users using Heat Software and closing the tickets
as per the SLA.
• Maintaining the Asset Management Up to date as per the Internal Audits.
• Trouble shooting all end-to-end technical problems through the remote tools.
• Process Related Software installations and troubleshooting.
C O R E C O M P E T E N C I E S
• Installing Network Printers, Dot Matrix, Laser, Desk Jet and various software like CRM, MS Office, etc.,
• Designing backup strategy, ensuring scheduled / unscheduled backups as per the backup plan
• Assigning user nodes for various devices installed and networked, handling allocation and protection of user
rights as per the company’s policies
• Streamlining operations procedures and advising management to adopt modern techniques, which help
organizations to maintain flawless system
• Analyzing information system needs, evaluating end-user requirements, custom-designing solutions and
troubleshooting for complex information systems management

2. • Evaluating end-user requirements, custom-designing solutions, troubleshooting for complex information systems
management
• Providing extensive technical support to ensure a high degree of customer satisfaction through SLA & process
compliance
O R G A N I S A T I O N A L E X P E R I E N C E
• Previously, worked for Oremus corporate services, as a System administrator from Jan-2014 to 07-04-2014.
• Previously, worked for Allied digital services ltd, as a Customer support Engineer since Jan-2011 to Dec-2013 at
client location (Deloitte Touché Tohmatsu India Private Ltd)
P R E S E N T W O R K E X P E R I E N C E
• Presently working for Sutherland Global services, as a senior specialist from 17-04-2014 to till date
A C A D E M I C D E T A I L S
2011 B.A from Kakathiya University, Warangal
2004 XII from Z.P.P.H., A Vemavaram
P E R S O N A L D E T A I L S
Date of Birth: 21st June 1988
Languages Known: English and Telugu