Negotiation means striving for a winwin situation, aiming for satisfied customers, a healthy organization and personal success. It also means striving for maximum results without adversely affecting your relationship with the buyer. However, this road is full of pitfalls. You will have to deal with emotions and non-rational arguments.

1. Professional Workshop
Negotiation Skill
The art of negotiation is as important a
business skill as it ever has been. Strong
negotiation skills can be the difference
between a beneficial compromise and a
loss.
Negotiation is also important when you
are dealing with vendors. The person
dealing with the external parties must be
a good negotiator else he will end up
paying more amount than required.
Course Objective
© Tetrahedron Manufacturing Services Pvt Ltd
Phone : +91 7042140046 Email : training@tetrahedron.in
Tetrahedron Academy
Who should attend
Customer Relationship Manager
Sales Manager and Executives
Management Representatives
Department Heads
HR Managers
Line Leader
Operation Managers
Purchase and SQA Team
During this course, you learn to deal with these
barriers, allowing you to achieve win-win solutions
in many different situations. Step-by-step, you will
learn to confidently follow a balanced training .
This session will enable the participants to develop a
skill to think on their feets while interacting with the
client and to win the discussion as well as the
business.
This session is designed with combination of Trainer
Intervention, Group Discussion, Activities & Role
Plays
After the session the participants will be able to
•Understand the principles of negotiations
•Identify the different negotiation styles
•Develop your own “natural” negotiation style
•Learn how to prepare for successful negotiations
•Choosing the appropriate strategy
•Conduct successful negotiations
•Assess your own skills
•Resolving people/communication issues
•Closing negotiation techniques
Methods and Benefits
Negotiation means striving for a win-
win situation, aiming for satisfied
customers, a healthy organization and
personal success. It also means striving
for maximum results without adversely
affecting your relationship with the
buyer. However, this road is full of
pitfalls. You will have to deal with
emotions and non-rational arguments.

2. Know your trainer
With PGDM in Operation and Marketing,
Vivek brings 11+ yrs of intensive
experience in various sector. He is a
certified coach for skill development and
have trained 6000+ participants in
various professional and behavioral skill.
He has helped companies perform
assessment of trainees at different
stages of the course, develop training
evaluation methodologies; evaluating
participants and providing feedback.
Workshop Agenda
© Tetrahedron Manufacturing Services Pvt Ltd
Phone : +91 7042140046 Email : training@tetrahedron.in
Tetrahedron Academy
Feedback From Past Participants
“The session was very useful for all our
managers and supervisors. Customer have
appreciated the way issues are managed”
“This was fun & learning session. I feel
more confident and proactive in reaching
out to customer”
“ Being form sales background, negotiating
was a daily part of my work. I learned
some new and effective techniques which
complemented my sales experience”
Introduction
Ice Breaker
Understanding Negotiation
Types of Negotiation
Distributive
Integrative
Strengthening your Strategy
BATNA
Anchor
Yielding-
Candor
Framing
Reciprocity
Reactive Devaluation
Barriers and mistakes in Negotiating
Inadequate Preparation
Tire Kickers
Scotoma
Argument
Counter Offer
Competitive Arousal
Handling Anger in Negotiation
Negotiation Behavior
Matrix Diagram
Professional Workshop
Planning a Negotiation Strategy
What I am Negotiating- Variable-
Establishing Objectives for both
parties- Identifying areas of
Agreement-Zone of Potential
Agreement- Areas of Disagreement
Negotiation Process
Prepare Team, Know your Customer,
Identify Objectives, Priorities, Create
Options, Examine Alternatives, Select
Strategy and tactics
Identify problem and propose
solutions. Develop Win-win