This document discusses different types of difficult people and provides tips on dealing with them. It identifies hostile coworkers/bosses, chronic complainers, super agreeables, know-it-all experts, pessimists, stallers, blatant slackers, well-meaning incompetents, and hypercompetitives as common difficult personalities. For each type, it offers strategies like listening without counterattacking, avoiding promises you can't keep, focusing on strengths over weaknesses, and using competitiveness productively when possible to maintain rationality when confronting difficult individuals.

1. ORGANIZATIOL
BEHAVIOUR

2. INTRODUCTIONINTRODUCTION
They are everywhere
Their behavior makes them difficult
Needing much effort or skill to accomplish,
deal with, or understand

3. Types Of Difficult PeopleTypes Of Difficult People
•Hostile co-workers or bosses
•Complainers
•Super- agreeables
•Know-it-all experts
•Pessimists
•Stallers
•The Blatant Slacker
•The Well-Meaning Incompetent
•The Hypercompetitive

4. Hostile co-workers or bossesHostile co-workers or bosses
•A hostile person is very unfriendly
Tip
•Dealing with them requires both tact and
strength
•Listen to their complaints without counter-
attacking
•Explain your feelings with non-blaming
statements

5. The Chronic ComplainerThe Chronic Complainer
•They are fault-finding and constant blamers
Tip
•Don’t apologize & don’t become overly
defensive or counter-attack with these people
•Plan a specific time to make decisions
cooperatively

6. Super-AgreeablesSuper-Agreeables
•These people are super nice and they smilingly agree with
your ideas
•They have learned that one method for getting “love” is by
telling people that you really care for them
•Super-agreeable will often promise more than they deliver
Tip
•Help them avoid making promises they can’t keep

7. Know-it-all ExpertsKnow-it-all Experts
Types
•True Expert
•Pretentious
Tip
•Don’t attack their ideas but rather raise questions
that suggest alternatives
•Show your respect for their competence but don’t
put yourself down

8. PessimistsPessimists
•These are the negative minded people
Tip
•Don’t argue with the pessimist
•Don’t immediately offer solutions
•Make optimistic statements

9. StallersStallers
•A person who puts off decisions for fear someone will be
unhappy
•The staller is truly interested in being helpful
Tip
•Don’t make demands for quick action
•Help the staller examine the facts and make
compromises or develop alternative plans

10. The Blatant SlackerThe Blatant Slacker
•The slacker simply does not like to work
•They push their responsibilities on others
Tip
•Give small tasks with tight deadlines and follow-
up persistently

11. The Well-MeaningThe Well-Meaning
IncompetentIncompetent
•They are hard working, but they are clearly
under qualified for their job
•They are incapable of making difficult decisions
Tip
•Focus on what they can do rather than what they
can’t

12. The HypercompetitiveThe Hypercompetitive
•These people have their own interests in mind at the
expense of others
•They back-stab and stir the pot in an attempt to get
themselves
Tip
•If you are their boss,
use their competitiveness
where it can be a strength

13. Staying Rational WhenStaying Rational When
Confronting The Difficult PersonConfronting The Difficult Person

14. Tips On Dealing With DifficultTips On Dealing With Difficult
PeoplePeople

16. THANKTHANK
YOUYOU