DEALING WITH DIFFICULT PEOPLE
DIFFICULT
Definition: hard to do, hard to deal with,
hard to carry out, hard to make out
(Me...
DEALING WITH DIFFICULT PEOPLE
Is
DIFFICULTY
real
or
imaginary?
When something
or
someone
is “difficult”
what do you experience?
DEALING WITH DIFFICULT PEOPLE
DEALING WITH DIFFICULT PEOPLE
PONDERABLE
Conflicts have value.
DEALING WITH DIFFICULT PEOPLE
All behaviors have their own
usefulness.
DEALING WITH DIFFICULT PEOPLE
Differences challenge status quo
and
provide a platform for change.
DEALING WITH DIFFICULT PEOPLE
Conflicts form the bridge between
stability and change.
DEALING WITH DIFFICULT PEOPLE
Conflicts serve as feedback.
DEALING WITH DIFFICULT PEOPLE
Conflicts form the basis of
creativity and innovation .
DEALING WITH DIFFICULT PEOPLE
Conflicts clear up assumptions
and build stronger relationships
DEALING WITH DIFFICULT PEOPLE
Differences mean
you are in the flow of life – a participant, not an
observer.
DEALING WITH DIFFICULT PEOPLE
Disturbances & differences
are essential for self growth
DEALING WITH DIFFICULT PEOPLE
Strategies in managing conflicts
1. Withdrawal – lose/lose
2. Forcing – win/lose
3. Smoothin...
DEALING WITH DIFFICULT PEOPLE
The Turtle
 Withdraws into shell to avoid conflicts
 Gives up personal goals and relations...
DEALING WITH DIFFICULT PEOPLE
The Shark
 Overpower others forcing them to accept their
resolution.
 Goals – important; R...
DEALING WITH DIFFICULT PEOPLE
The Teddy Bear
• Relationships – important; Goals – not much
• Conflicts damage relationship...
DEALING WITH DIFFICULT PEOPLE
The Fox
 Moderate concern for goals and others
 Compromises
 Strive for agreement in conf...
DEALING WITH DIFFICULT PEOPLE
The Owl
 Values goals and relationships
 Collaboration
 Conflict improves relationships &...
DEALING WITH DIFFICULT PEOPLE
Ponderables about Conflicts:
Conflicts have value.
• All behaviors have their own usefulness...
DEALING WITH DIFFICULT PEOPLE
Few basic points in dealing with Difficult people:
1. Address the issue, not the person.
2. ...
DEALING WITH DIFFICULT PEOPLE
By
the
way
Who am I?
DEALING WITH DIFFICULT PEOPLE
What I
take home!!
DEALING WITH DIFFICULT PEOPLE
THANK YOU
for
PARTICIPATION
Like us on http://www.facebook.com/welearnindia
Follow us @ https://twitter.com/Welearnindia
Watch interesting videos on h...
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Dealing With Difficult People

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We often interact with difficult people, be it our boss, co-workers or customers.
The way we handle them can affect our job, our advancement, and even our health.

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Dealing With Difficult People

  1. 1. DEALING WITH DIFFICULT PEOPLE DIFFICULT Definition: hard to do, hard to deal with, hard to carry out, hard to make out (Merriam Webster)
  2. 2. DEALING WITH DIFFICULT PEOPLE Is DIFFICULTY real or imaginary?
  3. 3. When something or someone is “difficult” what do you experience? DEALING WITH DIFFICULT PEOPLE
  4. 4. DEALING WITH DIFFICULT PEOPLE PONDERABLE Conflicts have value.
  5. 5. DEALING WITH DIFFICULT PEOPLE All behaviors have their own usefulness.
  6. 6. DEALING WITH DIFFICULT PEOPLE Differences challenge status quo and provide a platform for change.
  7. 7. DEALING WITH DIFFICULT PEOPLE Conflicts form the bridge between stability and change.
  8. 8. DEALING WITH DIFFICULT PEOPLE Conflicts serve as feedback.
  9. 9. DEALING WITH DIFFICULT PEOPLE Conflicts form the basis of creativity and innovation .
  10. 10. DEALING WITH DIFFICULT PEOPLE Conflicts clear up assumptions and build stronger relationships
  11. 11. DEALING WITH DIFFICULT PEOPLE Differences mean you are in the flow of life – a participant, not an observer.
  12. 12. DEALING WITH DIFFICULT PEOPLE Disturbances & differences are essential for self growth
  13. 13. DEALING WITH DIFFICULT PEOPLE Strategies in managing conflicts 1. Withdrawal – lose/lose 2. Forcing – win/lose 3. Smoothing – no win/no lose 4. Compromising – lose/win 5. Confronting – win/win
  14. 14. DEALING WITH DIFFICULT PEOPLE The Turtle  Withdraws into shell to avoid conflicts  Gives up personal goals and relationships  Stays away from conflicting issues and people involved • Attitude : “I’ll withdrawal rather than face the issue”. • Position: Lose-Lose
  15. 15. DEALING WITH DIFFICULT PEOPLE The Shark  Overpower others forcing them to accept their resolution.  Goals – important; Relationships – not important  Will get what they want…at any price!  Attack :“Attack, overpower, overwhelm and intimidate”!  Position: Win-Lose
  16. 16. DEALING WITH DIFFICULT PEOPLE The Teddy Bear • Relationships – important; Goals – not much • Conflicts damage relationships  Want to be liked • Attitude : “I’ll let you have your way so you’ll like me.” • Position: Lose-Win
  17. 17. DEALING WITH DIFFICULT PEOPLE The Fox  Moderate concern for goals and others  Compromises  Strive for agreement in conflict  Attitude : “To settle things, I’ll give up this and you give up that.”  Position: No-Win, No-Lose
  18. 18. DEALING WITH DIFFICULT PEOPLE The Owl  Values goals and relationships  Collaboration  Conflict improves relationships & eases tension  Important: Everyone is pleased with outcome  Attitude : “I’m satisfied once conflict is completely resolved”.  Position: Win-Win
  19. 19. DEALING WITH DIFFICULT PEOPLE Ponderables about Conflicts: Conflicts have value. • All behaviors have their own usefulness. • Differences challenge status quo and provide a platform for change. • Conflicts form the bridge between stability and change. • Conflicts serve as feedback. • Conflicts form the basis of creativity and innovation . • Conflicts clear up assumptions and build stronger relationships • Differences mean you are in the flow of life – a participant, not an observer. • Disturbances and differences are essential for self growth.
  20. 20. DEALING WITH DIFFICULT PEOPLE Few basic points in dealing with Difficult people: 1. Address the issue, not the person. 2. Use passive voice. E.g. “ the attitude towards the work is not working towards the goals” 3. Listen patiently till you sense the issue. 4. Talk to people, not about people. 5. Be specific in your communication. 6. Set future expectations. 7. Create a secure space to absorb conflict and convert to useful behavior.
  21. 21. DEALING WITH DIFFICULT PEOPLE By the way Who am I?
  22. 22. DEALING WITH DIFFICULT PEOPLE What I take home!!
  23. 23. DEALING WITH DIFFICULT PEOPLE THANK YOU for PARTICIPATION
  24. 24. Like us on http://www.facebook.com/welearnindia Follow us @ https://twitter.com/Welearnindia Watch interesting videos on http://www.youtube.com/WelingkarDLP Discover our PPTs on http://www.slideshare.net/WelingkarDLP Read Articles @ http://welearnindia.wordpress.com/ Join our group @ http://www.linkedin.com/in/welingkardlp

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