Communicating configurations - visualizing IT service maps and other configurations
•Download as PPTX, PDF•
0 likes•448 views
This presentation looks at techniques for communicating configurations of IT infrastructure. This includes data center rack diagrams, floor plans, network topology diagrams and ITIL service maps. Understand how a business services depends on the underlying applications, databases, virtual and physical machines. Communicate the potential impact of a server fault on applications and services.
Recommended
Recommended
More Related Content
What's hot
What's hot (17)
Similar to Communicating configurations - visualizing IT service maps and other configurations
Similar to Communicating configurations - visualizing IT service maps and other configurations (20)
Recently uploaded
Recently uploaded (20)
Communicating configurations - visualizing IT service maps and other configurations
- 1. © Square Mile Systems 1 Communicating Configurations Configuration management principles, practices, processes and tools Robert Cowham & David Cuthbertson Services Director Managing Director Square Mile Systems
- 2. Agenda • What are the key things to communicate? • How are configurations communicated today? • What types of diagrams/reports work well? • What challenges do we face? • Useful tools and techniques © Square Mile Systems 2
- 3. Square Mile Systems Background UK based – Cirencester, Glos. • Sister company - AssetGen Develop toolsets and techniques for documenting complex IT infrastructure Focus areas • Data center & connectivity management • Application and service mapping • Application lifecycle and release management • Automated documentation techniques • Infrastructure visualisation using Visio Industry Roles • BCS CMSG Chair and committee member Fixed Infrastructure (Cabling, Power, Cabinets, Rooms, Buildings) Hardware Infrastructure PCs, Network, Servers, UPS, Storage, Other Virtual Infrastructure PCs, Network, Servers, Storage, DBMS Applications PC, server, mainframe, SOA Services End user, infrastructure, supplier Business Processes Departmental, Company
- 4. Configuration Management Scope Fixed Infrastructure (Cabling, Power, Cabinets, Rooms, Buildings) Hardware Infrastructure PCs, Network, Servers, UPS, Storage, Other Virtual Infrastructure PCs, Network, Servers, Storage, DBMS Applications PC, server, mainframe, SOA Services End user, infrastructure, supplier Business Processes Departmental, Company Hardware Items & builds Interfaces Operating Systems Installed Packages Source Code (binaries) Web code Environment Prod/Test/DR Databases & Data Documents Service Definitions
- 5. Different Teams, Different Focus Service Management CMDB/CMS Data Centre Networks LAN/SAN Applications Servers Mid range Mainframe Systems Fixed Infrastructure (Cabling, Power, Cabinets, Rooms, Buildings) Hardware Infrastructure PCs, Network, Servers, UPS, Storage, Other Virtual Infrastructure PCs, Network, Servers, Storage, DBMS Applications PC, server, mainframe, SOA Services End user, infrastructure, supplier Business Processes Departmental, Company
- 6. Configuration Management Basics • What have you got? • Where is it? • When was it/will it be changed? • What was changed? • Who did it and why? • What is/will be part of this baseline/release? • Change - Impacts/Dependencies/Risks? © Square Mile Systems 6
- 7. What’s in a Name? © Square Mile Systems 7 Trading system: • Forex • FourX • XXXX Which is right?
- 8. © Square Mile Systems 8 Enterprise Architecture – Zackman Framework
- 9. Enterprise Architecture © Square Mile Systems 9
- 10. Hierarchical Structures © BCS CMSG 10
- 11. Understanding Structures © Square Mile Systems 11
- 12. An alternative view © Square Mile Systems 12
- 13. © AssetGen Limited 13 Different views of a server Claims Processing Payment Module ACCOUNTS Accounts Module SVRWIN001 Accounts Payable Accounts Receivable PAYROLL Sage Payroll Payroll SW-BHAM- CORE1 SW-BHAM- CORE2 SW-BHAM-01 SW-BHAM-03 SW-BHAM-05 SW-BHAM-02SW-BHAM-04SW-BHAM-06 UK_BIRM_UX01 UK_BIRM_UX02 UK_BIRM_UX09 UK_BIRM_UX04UK_BIRM_UX05 UK_BIRM_UX03 UK_BIRM_UX06 UK_BIRM_UX07 UK_BIRM_UX08 UK_BIRM_UX10 99999 99999 UK_BIRMCC_PDU1 UK_BIRMCC_PDU2 PWR01- 03-A PWR01- 04-A PWR01- 05-A PWR01-06- A PWR01- 07-A PWR01- 03-B PWR01-04- B PWR01-05- B PWR01-06- B PWR01-07- B UK_BIRM_UX01 UK_BIRM_UX02 UK_BIRM_UX09 UK_BIRM_UX10 UK_BIRM_UX03 UK_BIRM_UX04 UK_BIRM_UX05 UK_BIRM_UX06 UK_BIRM_UX07 UK_BIRM_UX08 PP01-02-01 RTR-BHAM-01 PWR01-02-A PWR01-02-B NTU-BHAM-01 NTU-TEST03 Floor Plan Rack Position Service impact Power Supply Network Connections BLADE_BIRM 01 UK_BIRM01_BLADE-01 UK_BIRM01_BLADE-02 UK_BIRM01_BLADE-03 UK_BIRM01_BLADE-04 BLADE-BIRM01.BLADE-SW1 BLADE-BIRM01.BLADE-SW2 UK_BIRM01_BLADE-05 UK_BIRM01_BLADE-09 UK_BIRM01_BLADE-10 UK_BIRM01_BLADE-12 H/W Build
- 14. Dependencies/Impacts © Square Mile Systems 14 “Top Down” “Bottom Up”
- 16. Virtualisation doesn’t make it easier!
- 17. Impact Analysis Made Simple © Square Mile Systems 17 1 2 3
- 18. Visio Diagrams Can Support Many Views © Square Mile Systems 18
- 19. Show the Cabinet Function © Square Mile Systems 19
- 20. More Views – Power / Capacity © Square Mile Systems 20 2 views of the same cabinets with different icons
- 21. What do other teams need from us? © Square Mile Systems 21
- 22. What do other teams need from us? © Square Mile Systems 22
- 23. Publishing Configurations © Square Mile Systems 23
- 24. Visio diagram saved for the web © Square Mile Systems 24
- 25. With data graphics © Square Mile Systems 25
- 26. Linking Multiple Data Sources • Avoid duplication of data between systems – Multiple update problem • Embedding references (URLs or equivalents) • Example - Visio hyperlinks to – Other Visio diagrams – Excel/Word – URLs © Square Mile Systems 26
- 27. Methods of Publishing Configurations Existing Tools with Configuration Data • CMDBs • Service Desks • DCIM • SCM • Discovery systems • Monitoring • Deployment Other tools • HTML pages • Wikis • SharePoint • Document Management Systems • Other Content Management Systems © Square Mile Systems 27 • N.B. the answer is not… Email
- 28. Challenges • Data vs Information – Linking data sources – Standardisation of output formats • Clarity of data ownership • Organisational structures • Project vs Operational Documents – Business as usual vs Investing for the future • Tooling support © Square Mile Systems 28
- 29. Things we do that may help • AssetGen Connect – SQL/Visio system for data centers, networks etc • AssetGen SysMap – SQL/Visio system for application/service mapping • Free Visio Addin – Speeds up Visio diagram automation and publishing www.squaremilesystems.com/products/ © Square Mile Systems 29
- 30. Connect and SysMap © AssetGen Limited 30 Fixed Infrastructure (Cabling, Power, Cabinets, Rooms, Buildings) Hardware Infrastructure PCs, Network, Servers, UPS, Storage, Other Virtual Infrastructure PCs, Network, Servers, Storage, DBMS Applications PC, server, mainframe, SOA Services End user, infrastructure, supplier Business Processes Departmental, Company AssetGen Connect AssetGen SysMap SQL Server platform
- 31. © Square Mile Systems 31 Questions? Contact details: Robert Cowham, Square Mile Systems robert.cowham@squaremilesystems.com +44 7785 292 719 David Cuthbertson david.cuthbertson@squaremilesystems.com +44 7717 883 177
Editor's Notes
- Each team needs data for their own processes and the way they manage thingsCut across layersWhat each team needs is different to the othersIn order to understand and manage change you need to understand your own environment and othersYou will never find a system to do all of these – and indeed shouldn’t look for itWhat’s role of CM – managing
- Seems so simple, and yet we so often come up against problems and issues just for thisExample of service catalog for multi-million contract where there was no master list, and among several hundred there was duplication and inconsistency
- Release with multiple changes
- Release with multiple changes
- Do people have access to other tools (security, licensing, training etc)