Ojoconsulting Oy Nimbus Monitoring Service description v1.2 public

OjoConsulting Oy
NimbusMonitoring Service
”Monitoring the clever way”

V1.2 Olli Jokinen
Ojoconsulting Oy

3.6.2012 Copyright Ojoconsulting Oy 1

Corporate Service Management
Challenges
• View on current status of infrastructure and services is very complicated -
too much information from multiple sources, Shared resources causing
dependancies.

• What is the Future of the Service?
– Meeting the ROI? Are we using the System/Service as intended? Who are
using it and when? Do we run out of capacity? Or bury the Service?

• Many Service Providers offer solution per service type eg network service
– Correlation usually not included and outage situations often lead to a dispute
between providers

• Available Solutions usually generate very High OTC and Monthly costs

”Single application can cripple the whole infrastructure”


Corporate Service Management
Challenges in virtualized environments
• Constructing view on current status of infrastructure and services is
very complicated - too much information from multiple sources

• What is the Future of the Service?
– Meeting the ROI? Are we using the System/Service as intended? Who
are using it and when? Do we run out of capacity? Bury Service?

• Many Service Providers offer solution per service type eg network
service
– Correlation usually not included and outage situations often lead to a
dispute between providers

• Available Solutions usually generate very High OTC and Monthly
costs


Monitoring Service Targets
• Monitor EVERYTHING! .....but only key items

• Offer simple ”Traffic Lights” based solution: Green, Yellow, Orange, Red

• Correlation of services implemented in traffic lights: Network, Server Service and quality in
one correlated view

• Simulate Users and Processes from Remote Sites

• Automatize service recovery processes and Auditing where possible

• Cloud Systems Cost Control via Monitoring

• Incorporate effectively other system data:
– Include and correlate HW related data from Cloud provider to company services
metering.


Our Monitoring Strategy
• Identify key figures per service to monitor
(Not all available data is usefull)

• Correlate information and reduce metering
data for pyramid status/data model from
bottom up

• In case of a problem correlating identificators
is possible and alerting is aligned to model

Challenges in Virtual Environments
Monitoring:
• As Virtual environments are dynamic must
focus on the whole, monitoring single VM is
not the solution
• Relationships may be hard to perceive and
understand
• Simple things can have major effects


Reactive Approach
Where is the root
cause?...
”User is failing to print
out the latest
manufacturing
instructions....”
When platforms are
shared between
services...
- How to resolve this?
- Where to start?

Proactive Approach
What if? ...Could we
instead...?
Apply Correlation and
Trending on all key
services and platforms
to anticipate future
resourcing needs...
Enable FAST debugging
by indentifying the
problem source at a
glance...

Status Correlation/Data Pyramid
On each platform
Show only the
relevant
And
correlated
information

Enable IT Capacity planning
• Understanding the reason behind in Capacity
requirements; Number of Users increasing,
increased activity by existing users,
anticipate CPU, Disk and Memory outages....
• Trends include 1, 3 and 6 months of activity
• Reporting and alerting can be enabled on the
trend values selected.
Trends


Configuration Management
Keeping your systems homogeneous by
monitoring:
• Updates and configuration information
• Tools versions and baselines can be monitored
via SCCM


Monitoring as SaaS benefits
• Be ready to go in hours
• No backup or availability worries
• No scalability or performance concerns
• Access from home, office, or on the road
• No patching or upgrades
• No upgrade fees
• No upfront costs
• No capital expenses
• No long–term contracts or commitments

MONITORING IN DETAIL


Key Infrastructure Services Monitored
• Active Directory 2003-2008R2
• Citrix and RDP, Citrix Licensing
• WSUS and SCCM 2007
• Backup Systems:
- Symantec Backup Exec+ CPS, MS DPM
• Antivirus Systems:
-Symantec SEP,Microsoft FEP


Applications Monitored
• ERP Systems:
– Microsoft Dynamics AX
– Microsoft CRM
– IFS
• Sharepoint and MOSS
• Live and Office Comms Server, Lync 2010
• Exchange 2003-2010
• Symantec Enterprise Vault

SAP/R3 Monitoring
Various System Areas:
• Systems
• Enqueues
• Idocs
• Job states
• Buffers
• Client Usages
• Batches
• Databases
• ...


Key Platforms Monitored
• Server Room Temperature
• NetApp Ontap
• HP Servers Hardware Health
• Symantec Enterprise Vault
• IIS and BITS performance
• Microsoft SQL server extended


Virtual Platforms Monitored
• VMWare ESX (extended)
• Hyper-v
• Xen
• Amazon EC2


The list goes on..........
• Common Sensors: The most common sensor types for network monitoring.
• Bandwidth Monitoring: Monitoring of bandwidth usage using WMI, SNMP, Packet
Sniffer or xFlow
• (NetFlow/sFlow).
• Web Server (HTTP, HTTPS): Sensors based on the HTTP protocol.
• SNMP
• Windows Systems (WMI)
• Various Protocols: Various sensor types for services used on the Internet and
others (PING, PORT, FTP,DNS, RDP, HDD Health etc.).
• Mail Servers: SMTP, POP3, IMAP, SMTP&IMAP Round Trip, SMTP&POP3
• Round Trip etc, Exchange 2003, 2007
• SQL Servers: Monitoring of SQL Servers (MySQL, MS-SQL and Oracle).
• File Servers: Monitoring of File Servers, NASs, etc.
• Virtual Servers: Sensors for VMware Servers, Hyper-V and Amazon CloudWatch.
• VoIP and QoS: Quality-of-service monitoring and Cisco IP SLA monitoring via SNMP.


Service A
Microsoft
Active Directory
Performance
• Eight key areas to monitor Active
Directory Health per Server

Integrity
• Replication monitoring in multi site
environments

Security and Auditing
• Key audit information stored and
reported automatically.

Also monitoring:
• Locked Accounts
• Password expiration within x days
• Count of Users
• Count of OUs


Service B
Microsoft
Office Server 2010
Service Performance
• Eight key areas to monitor Active Directory
Health per Server

Service Usage
• IIS Sessions, File transferred
• Total number Documents Checked Out in all
sites
• Number of Documents Checked Out in all
sites in less than 30 days
sites between 30 and 90 days
sites over 90 days
• Scheduled Subscriptions
• Immediate Subscriptions

Capacity Usage
• Count of Sites
• Count of Webs
• Number of Documents in all sites
• Number of Document Folders in all sites
• Number of lists in all sites
• Site usage bytes in all sites
• Trashed site usage bytes in all sites


Service C
Location
Temperature
Monitoring
• Treshold based alerting via Email
and sms-messages


FUTURE DEVELOPEMENT


Service monitoring expansions
• Constant improvement to existing areas
• New Service areas developed constantly:
– Symantec Enterprise Vault
– VMWare VCloud Connector
– Dynamics AX Enterprise Portal
– Office 365 Lync Quality monitoring

Latest information and demos available:
www.prtgplugins.com

FEATURES


Enterprise
Dashboards
General overview of key IT-Service
areas and statuses:

Areas linked to enable easy drill-drown
to Service Dashboards and Service
data to give more insight


Template based
Service Dashboards
• Dashboard Templates available per
service area:
• SCCM 2007 R2 and WSUS
• Lync 2010, OCS and LCS
• Active Directory
• VMWare
• Microsoft FEP
• And many more

• Offers Insight View of Service
status

• Implemented within minutes
based on our templates


Outage Alerting Features
All Alerts can be escalated on a aschedule:
• Customized Email, SMS, Live Comms
• Add Entry to Event Log
• Send Network Broadcast (NET SEND) (VPN)
• Send Syslog Message (VPN)
• Send SNMP Trap (VPN)
• Send ICQ or MSN Message
• Execute HTTP Action: Send postdata to a URL.
• Execute Program: Run an external program or
batch file like reboot service or server.

Reporting Features
• Online and Scheduled reporting:
– Daily, Weekly, Monthly period
• Automatized emailing and online creation
• SLA Reporting
• Percentile based reporting


Supported Customer Access
• Via commonly used web browsers (IE, Mozilla,
Safari, Chrome)
• Windows GUI available
• Desktop Gadget (Vista/Windows 7) for Alarms
• Emails and Notifications with scheduling options
• Skype with scheduling
• SMS (separately agreed) with scheduling
• Reports
• Readonly access to all monitoring data
– (quarantee detailed view 3 months)


Supported Customer Mobile Access
• Native Clients Available for
– Windows Phone Client (Free of Charge)
– Android Client (Phone/Tablet) (Free of Charge)
– iPhone Client (Commercial)
• Simplified Mobile Browser view to support
other clients


NimbusMonitoring Probes
Nimbus Monitoring is being operated in over 30 Countries measuring
over 8500 key information of Customer systems.


CUSTOMER CASES


Customer Case A
> 1000 user Finnish Company having Sites in
over 20 Countries
NimbusMonitoring roles:
– System monitoring
– Service Monitoring and proactive maintenance
– Service Capacity Management
– Web presence measurement and separate
product catalog (performance) testing


Customer Case B
350+ user Finnish Company operating in 8 countries
– Tooling for ”lean” IT-team:
• Proactive problem management, ensure Corporate services
• Easy tools to debug connectivity and availability from sites
• Act only when needed, maximize performance
– Fragile VPN Based International Corporate Network
– Service Capacity Management


Customer Case C
Finnish Software Company offering SaaS in 10+ countries
via Amazon EC2, VPC and End Customer Servers.

• Fully monitored and automatized system and processes
• Automatised service recovery, backup triggering and
monitoring, Cost monitoring
• Web based Process testing and measurement
• Accessibility and performance testing from remote
countries


Other International Customer Cases
• Service provider monitoring Customer Backup
Execs
• Customers and Service provider monitoring
Dynamics AX


CUSTOMER DATA
TRENDING AND ANALYSIS


Customer Case A:
LCS 2005 AV Conferencing Trend
AV-conference total time in Company A Description and Data Source

How is our Online Conferencing being used?
What is the future for this service?
“We can see 25% increment of usage per
year”
Substance:
• Total number of minutes times user spent
on Confrenrences per Month
• Use data to trend the usage of Online
Conferencing in a Company
Datasource:
• Lync Plugin for Online Conference users

“Monitoring the clever way”
NimbusMonitoring

Customer Case B:
Windows 7 Workstation Trends
Total number of XP Clients in Company A Description and Data Source

When we finish Client Migration from XP?

Substance:
• Number of XP workstations in SCCM
collection trended in 1, 3 and 6 month
values:
Current value: 594 pcs
Forecasts:
• 1 month 443 pcs, 3 month 485 pcs, 6 month
519 pcs
We can clearly see the migration pace slowing
down…

“Monitoring the clever way”
NimbusMonitoring

SOLUTION SETUP


Fully
Multi-tenant
• Each Customer has a fully
SaaS isolated silo in the Core
Environment System environment
• Customers may have
dedicated Probe Machines in
their internal networks, no
limit.

Benefits:
• Sms Alerting ”built-in”
• High utilization of system
templates, OIDs, report
templates, create once use
many


Simple Systems Setup

One Instance can Monitor All
Simply install a lightweight remote probe
on any Windows inside your firewall
(or your customer’s, vendor’s).
No software will be needed to be installed
on any computer monitored.


Systems Setup One
Setup Characteristics:
• Service Core has direct
visibility to target
services
Service – Creates Need for direct
User Core VPN connectivity per
monitor port
– Is more complicated
and less secure
FW
• Customers access
Srv1
Portal and Reports via
their local network
Srv2
based VPN-Tunnel
Probe

Srv3


Systems Setup Two
(Preferred)
Setup Characteristics:
• Ojoconsulting establishes Probe
Server(s) in Customer LAN
– Can be Customer computer as well
– Can be simple hardware, no server
needed
• Only connectivity needed from
User Probe Server to Core Server (One
Service port opened)
Core • Additional Probes can be
installed on existing customer
clients.
FW (VPN connectivity for these is
needed as well)
Probe • Service Core has no direct
Server visibility to target services only
via Probes
– Secure and simple VPN setup
– Remote Probe services are not
Srv1 needy for resources
Srv3 • Customers access Portal and
Srv2
Reports via their local network
based VPN-Tunnel


Setup two Continued
• Using probes in Customer network the
connectivity to Core is not primary:
– In case of network failure probe stores the
collected data and delivers it when connectivity to
Core is available again.
• Primary Probe can be simple workstation on
even laptop based hardware


THANK YOU!

Olli Jokinen Matti Kurki
Ojoconsulting Oy Ojoconsulting Oy
olli.jokinen@ojoconsulting.com matti.kurki@ojoconsulting.com
GSM: +358 (0) 40 834 5743 GSM: +358 (0) 45 6793375

Ojoconsulting Oy
Harjukatu 30
15110 LAHTI, FINLAND
Company Website: http://www.ojoconsulting.com
NimbusMonitoring Service: https://nimbus.ojoconsulting.com
PRTG plugins Community Website: http://www.prtgplugins.com


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