Maximize cloud and application performance with hundreds of operations bridge integrations

1. © Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.1

2. © Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Maximizecloudandapplication
performancewithhundredsof
operationsbridgeintegrations
Rene Solis – Citrix, Idan Harel – DoItWise, Stefan Bergstein – HP
June 2015
#HPDISCOVER

3. © Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Breakout session topics
Introduction
Do IT Wise:
A Citrix customer use case for integrations with HP BSM-OMi
Operations bridge integrations with multiple cloud platforms
Summary & QA

4. Do IT Wise:
A Citrix customer use case
for integrations with HP
BSM-OMi

5. Agenda
• Introduction to Citrix
• Citrix IT environment
• Citrix monitoring challenges
• Connecting the dots with 3rd party integrations
• Dynatrace connector use case

6. Do IT Wise – About us.
• About 25 people around the world,
located in Israel, Bulgaria and the USA
• Master service agreement with HP
World wide
• Ex HP RND, PSO and Support
veterans.
• HP Software R&D design partner
• 20+ years of service management
experience
• Develop products - add on software for
integrations with Solarwinds, CA Wily,
Dynatrace, NewRelic, and more..
• HP Software education contributor
• We have designed solution "packaged"
offerings that are easy to sell and rapid
to consume

7. Citrix Systems - About us
• We have about 10,000 people around
the world.
• We’re a SaaS Provider
– Podio, ShareFile, CWC, G2M, G2W, G2P,
G2A, G2T
• Software Products
– XenApp, XenDesktop, XenServer
• Application Delivery/Network
Products
– NetScaler, CloudBridge

8. Citrix Systems – Our IT Environment
• Six Datacenters around the world.
• IT Enterprise Cloud (Private).
– CIAC, Cisco UCSD, HyperV
• About 7,000 servers.
• About 20 applications to include SAP,
Informatica (MDM), Flexera, MS
BizTalk Server.
• VoIP Avaya and Cisco.
• About 80 offices around the world
connected by a mixture of MPLS and
Internet.

9. Challenges to Monitoring
• Prioritized application monitoring based on
the criticality of applications
• “Monitoring to fit all” approach costly and not
aligned with business application requirements
• Inability to link Business Service
disruptions to the underlying source
– Longer time to resolve, greater $ impact of
downtime
• More flexibility and agility
– Seeking on-demand pricing/flexibility based
on application/business service criticality
• Reduce cost & complexity
– Solution build out, Ongoing Admin,
Operations Center

10. Citrix Network Operations Center Landscape

11. Citrix BSM Deployment
• All windows based servers.
• 1 BSMC
• 1 Dynatrace Connector
• 3 BSM Gateways
• 1 BSM Data Processing Server
• 1 Clustered MS SQL Server (Shared)

12. Citrix - Integrated 3rd Party Technologies
• MS SCOM
• DynaTrace
• NetScout
• Splunk
• AppDynamics
• NewRelic
The Goal...
– CNOC Operations and Operations teams
should have a single location where all
events are consolidated and correlated.
This will allow them to identify patterns in
events as they relate to an application or
business service in order to decrease triage
time and MTTR.

13. What is Do IT Wise Connector?
• Integration tool for 3rd party systems – dynaTrace, Orion
Solarwinds, CA Wily
• Extracts data
• Provides filtering of the extracted data
• Converts it to suitable format for the HP BSM products
• Monitors the health of the data collection
• Has web UI for statistics

14. What does the package consist?
• Engine for pulling data from the 3rd party systems
• Web UI for integration configuration
• Web UI for statistics and health monitoring
• Example BSM Connector policies
• Advanced documentation

15. What are the benefits of the connector?
• Unified console for all the data
• Correlations between multiple data sources
• Service Level Agreements
• Advanced automation
• Suitable for NOC
• Ticketing
• Predictive analysis

16. Do IT Wise Connector
for dynaTrace

17. The configuration UI

18. The DoITWise Connector UI

19. The flow
DoITWiseConnector
Pulls the data
from dynaTrace
and converts it
to suitable
format for the
BSM Connector
HPBSMConnector
HP BSM data
collector that
forwards the
collected data to
HP BSM
HPBSM
Stores all the
collected data
and provides
multiple options
for interactions
with it – reports,
dashboards,
notifications, etc.

20. Data types
Topology
• The structure of the dynaTrace
monitored objects and their
relationships represented in the
RTSM(CMDB)
Metrics • Metric data is available in various
reports or for predictive analysis
Events
• Alerts (events) are forwarded to BSM
event console and mapped to the
corresponding Configuration Items

21. Topology
BSM RTSM
BSM
Connector
dynaTrace
Monitored objects –
Business applications,
transactions or hosts
Pulls the topology
periodically and delivers it
by using custom topology
scripts
CIs and relationships

22. Alerts (Events)
dynaTrace
Alerts
BSM Connector
Mapping
Rules
BSM/OMi
Events Service health

23. Metrics
dynaTrace
Metrics
BSM Connector
Mapping
Rules
BSM
Metrics Reports
Service
health

24. Topology
Host Business ApplicationProcess
Details
Process
Host

25. Alerts in dynaTrace and events in BSM

26. Dynatrace Topology in BSM/OMi

27. Dynatrace Events

28. Dynatrace Topology in BSM/OMi

29. My BSM View of Dynatrace view

30. My BSM View of Dynatrace view

31. Service Health

32. Metrics in reports

33. Metrics in Service Health

34. Metrics in SHA

35. Possible extensions
• Operations Analytics (OpsA) – Big data analysis, suitable for
the full transaction data baselining
• Service Level Management (SLM) – enables creating Service
Level Agreements based on metrics and events, following
their calculations and breaches
• End User Management (EUM) – extends the real user
experience provided by dynaTrace for the Business
Applications and Transactions by providing synthetic user
experience

36. Operations Bridge Overview
 Single view of Operations Data
Get insight about issues instantly and over time by using easy-to-understand HTML-5 dashboards
that summarize service health.
 Advanced Correlation
Unify the data from your existing management tools. Apply time, stream, and topology-based
analytics with enriched rules to simple and runtime service models.
 Dynamic Monitoring and Automation
Monitor and automatically respond to events with adjustments—including application
onboarding—based on changes in the topology by using cross-IT domain reporting and forecasting
that leverages a dynamic model of IT resources.
 Management packs and Connectors
Apply monitoring automation to agent-based management packs, and leverage HP and third-party
connectors to manage more than 100 IT application and infrastructure domains.

37. Operations Bridge Console – Event Correlation
Use role-based, customizable dashboard displays of health indicators, topology views, events,
filtered categories, and a message browser with correlated root cause and symptom indications.

38. Operations Bridge Console - Interactive Graphs
Quickly review multiple metrics related to IT services using event, metric, and topology data
from HP and third-party tools.

39. Operations Bridge Console
Automated IT Monitoring
Get enriched discovery and powerful monitoring of cloud, Big Data, databases, and popular
applications with domain-specific reports and dashboards.

40. High Availability Concept
Gateway HA
• Active-Active mode
• Using Load Balancer
• User sessions switch to
remaining GWs
Data Processing Server HA
• Active-passive mode
• Backup Server
• High Availability Controller
o Automatic Failover

41. Topology-based event correlation gets to
root cause faster
Event consolidation for all ticketing and
notification (e.g., email / SMS)
HP Event Management
360° view of application health

42. Managemultiplecloudplatforms

43. © Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
The Bridge to Operational Cloud Maturity
Traditional Data Center IT
Operations
• Mix of VMWare and Dedicated Infra
• Values stability, compliance, and
security
• Maximize business support effectively
• Cost efficient
Extend to Cloud Style of IT Operations
• Multi hypervisor strategy
• Multi cloud journey
• Support app developers
• Cloud Native apps
Server virtualization, VMware, Physical Public Cloud, OpenStack, Containers
New and extended technology, processes and new apps.

44. © Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Challenges of managing cloud platforms
Monitoring, analyses, remediation, optimization
• Workload: performance, availability,
security, compliance
• Cloud service health
• Virtual and physical compute,
network and storage monitoring
Virtual and physical Infrastructure
Cloud service (IaaS, PaaS)
Workloads
OS | middleware | apps | services
compute network storage

45. © Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Challenges of managing cloud platforms
Monitoring, analyses, remediation, optimization
Guarantee continuous stability and
performance of traditional workloads
transitioned into Cloud
Performance management and root
cause identification for new Cloud
Native applications
Visibility and control of traditional
applications and workloads
connected to newer Cloud Native
environments
• Cover and manage additional
technology layers
• Control and optimize shared resources
among competing applications
• Users and applications itself decide
when new services and workloads
appear and disappear
• DevOps in charge of application and
resource management
• Impact management in very
heterogeneous environment
• Management across team boundaries
Virtual and physical Infrastructure
Cloud service (IaaS, PaaS)
Workloads
OS | middleware | apps | services
compute network storage

46. © Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Why integrating cloud into HP Operations Bridge
Out of the box | Available today | Expanding rapidly
Cluster
IBM
LPAR
Oracle
Ent. Linux
SunOne
Radia
SIM
Impact
Manager
Value that includes:
• Automated discovery
• Automated monitoring
• Correlation rules
• Report packs
Brands that include:
• Infrastructure
• Applications
• Big data and cloud
• Ticketing integrations
• Third party integrations

47. © Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Integrated solution
Correlate Events Across All IT Domains
• Identify root causes and correlate events
more easily across complex virtualized and
cloud environments.
• Context built from IT topology, events, and
metrics to automatically correlate events.
Extend Monitoring to All Systems
• 100 integrations enable automated
monitoring
• Management pack and third-party
connectors to extend the reach
HP OpsBridge
Correlate, Biz Aware
Ticket Systems
HP OpsAnalytics
Pinpoint, Predict
Ops Intelligence
Triage
Alert
Known Problems UnKnown Problems
HP Converged
Infrastructure
HP OneView
Infrastructure
Management
Private Cloud
Helion
Monitoring Service
Virtual Infrastructure
HP vPerformance
Viewer
Optimize, Reclaim, Model
Public & private Cloud
3rd party Cloud
Monitoring Service

48. © Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
OpenStack monitoring best practices (1/2)
Onboard OpenStack hosts
• Production nodes automatically registered in CMDB.
• Standard systems availability, performance & capacity monitoring (OS & HW).
• Integration in event, ticket, remediation workflows.
Basic OpenStack service health
• Auto discovery services and dependencies
• Active health checks. Trace failures.
• Monitoring of the OpenStack middleware (Rabbit, MySQL)
• Log management
Monitor Network and Storage
• End-to-End Network fault/performance management including edge and core
• Discover virtual switches and their connectivity/association to VMs, Uplinks (on the Host)
• Health monitoring and performance for the virtual NICs

49. © Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
OpenStack monitoring best practices (2/2)
Workload availability and performance
• Passive monitoring of any virtual machine and potential host saturation or bottleneck situation.
• Automatically integrate tenant instances into monitoring.
• Workload OS and application infrastructure and monitoring.
• Measure and analyze application performance from outside and from different locations.
Analytics and remediation
• Capture all OpenStack and workload metrics and logs in single repository to resolve root cause of failures fast and improve
operational performances.
• In case of faults or performance degradation, kick-off runbooks to analyze and resolve issue as automatically as possible
Monitor provisioning tasks
• Active functional tests (create user, create volume, Launch instance, create snapshot, attached volume, ….).
• Track tenant build success rate and build times.

50. © Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Availability Zone 1
OpenStack service health checks - Example
Controller Node1 Controller Node2 Controller Node3
Comopute
Nodes
Keystone
Horizon
Compute
Nodes
Availability Zone 2
Comopute
Nodes
Compute
Nodes
VIP Region 1Horizon login check
Nova API
Glance
Keystone
Horizon
Nova API
Glance
Keystone
Horizon
Nova API
Glance
Keystone check
Horizon check
Nova API check
Local checks
Glance check
Local checks Local checks

51. © Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Tools for building an integrate Cloud monitoring solution
Public Cloud:
• HP Helion
• Amazon Web services
Private Cloud:
• HP Helion OpenStack (Icinga, Monasca)
• VMware vCenter Ops mgr
Management Packs and integration:
Virtual infrastructure:
• ESX, Hyper-V
• KVM, XEN
• Monitor performance, capacity, and health.
• Drill down into specific performance bottlenecks or
capacity issues.
• Trend server utilization across days, weeks, and a
month
• Drill down to debug guest VM performance issues
in real time
• Identify where to add new VMs optimize the
environment
• Predict future capacity needs with usage forecasts
and what-if planning.

52. © Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Summary&QA

53. © Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.53
For more information
Attend these sessions
• What’s new in BSM, innovation tour and
demonstrations
B1247
• Announcing HP Operations Bridge v10,
with customers from Vancity and Arizona
Public Services
B827
• See how the all new OpsBridge Business
Value Dashboard turns IT data into
business insight
DT952
Visit these demos
• HP Operations Bridge
DEMO4545, 4546
• BigData Solution Zone
DEMO4114
• Tech Showcase
DEMO5718
After the event
• Contact your sales rep
• www.hp.com/go/opsbridge
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55. © Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Thankyou
stefan.bergstein@hp.com