The document discusses the changing role of IT from service managers to advisors. It notes the rise of hybrid IT environments with public cloud, private cloud, SaaS, edge computing and more. It outlines how IT roles are expanding to include DevOps, platform operations, security operations and site reliability engineering. IT teams now operate more like service providers but with less decision making power. The document advocates for automation and governance to help scale operations while controlling costs and security risks across complex hybrid environments.
VMworld 2013: SDDC IT Operations Transformation: Multi-customer Lessons LearnedVMworld
VMworld 2013
Bjoern Brundert, VMware
Valentin Hamburger, VMware
Learn more about VMworld and register at http://www.vmworld.com/index.jspa?src=socmed-vmworld-slideshare
We will run a scenario on three types of monolithic architectures and then focus on how it is done with microservices. Amazon EventBridge and the Event Carried State Transfer pattern to create loosely coupled and independent services. This eliminates synchronous calls between services to increase system availability.
Presented at: https://www.serverless-summit.io/
Empowering SmartCloud APM - Predictive Insights and Analysis: A Use Case Scen...Prolifics
Abstract: You currently have SmartCloud APM. Now, it is time to empower and enhance APM with the power of SmartCloud Analytics - Predictive Insights and Log Analysis. We will be discussing an actual customer use case scenario involving WebSphere Application Server and MQ, understand how to integrate these components and how to use the integrated solution to make problem determination and root cause analysis significantly easier and faster. We will be doing a real-time demo as well to see the integrated solution in action.
Best practices in IBM Operational Decision Manager Standard 8.7.0 topologiesPierre Feillet
This deck has been presented at IBM InterConnect conference in 2016. It describes the ODM 8.7.x architecture, integration touchpoints, and recommended topologies for DevOps.
Today it seems like every company is embarking on a journey of Digital Transformation. While this is a necessary shift, only those companies that see the big picture will succeed at it, which means looking at not only the technological aspect of Digital Transformation but its wider impact on processes, people, and programs.
Successful Digital Transformation calls for a platform that can work with existing industrial processes and software while enabling innovation in those areas. It also calls for a platform that team members across the organization can get onboard with and use to collaborate. In this webinar, experts from Inductive Automation will share insights into all this and more, so don’t skip this one!
VMworld 2013: SDDC IT Operations Transformation: Multi-customer Lessons LearnedVMworld
VMworld 2013
Bjoern Brundert, VMware
Valentin Hamburger, VMware
Learn more about VMworld and register at http://www.vmworld.com/index.jspa?src=socmed-vmworld-slideshare
We will run a scenario on three types of monolithic architectures and then focus on how it is done with microservices. Amazon EventBridge and the Event Carried State Transfer pattern to create loosely coupled and independent services. This eliminates synchronous calls between services to increase system availability.
Presented at: https://www.serverless-summit.io/
Empowering SmartCloud APM - Predictive Insights and Analysis: A Use Case Scen...Prolifics
Abstract: You currently have SmartCloud APM. Now, it is time to empower and enhance APM with the power of SmartCloud Analytics - Predictive Insights and Log Analysis. We will be discussing an actual customer use case scenario involving WebSphere Application Server and MQ, understand how to integrate these components and how to use the integrated solution to make problem determination and root cause analysis significantly easier and faster. We will be doing a real-time demo as well to see the integrated solution in action.
Best practices in IBM Operational Decision Manager Standard 8.7.0 topologiesPierre Feillet
This deck has been presented at IBM InterConnect conference in 2016. It describes the ODM 8.7.x architecture, integration touchpoints, and recommended topologies for DevOps.
Today it seems like every company is embarking on a journey of Digital Transformation. While this is a necessary shift, only those companies that see the big picture will succeed at it, which means looking at not only the technological aspect of Digital Transformation but its wider impact on processes, people, and programs.
Successful Digital Transformation calls for a platform that can work with existing industrial processes and software while enabling innovation in those areas. It also calls for a platform that team members across the organization can get onboard with and use to collaborate. In this webinar, experts from Inductive Automation will share insights into all this and more, so don’t skip this one!
Architecture Entropy is a term used to describe the slow design erosion away from the structured, governed and organised towards a more disordered state.
Regardless of how well designed a computer system is, it will be subjected to the laws of Architecture Entropy.
This presentation attempts to define the term and start some thinking on how to tackle it.
En introduktion till IBM Business Process Management och Operational Decision Management.
Få mer insikt inom: BPM (http://www-03.ibm.com/software/products/sv/category/BPM-Software)
Cloud in a public sector environment is an interesting proposition. In business today there is an over riding pressure to reduce IT costs and in many countries in Europe there is a central “cloud first” policy intended to encourage the adoption of cloud within the Public Sector.
Yet there are concerns about security, privacy and availability of government and citizen data stored off premise in a public cloud entity.
However the technical and commercial flexibility of cloud can offer significant business advantages.
Complete the Puzzle — Network Monitoring and Management with EntuityBMC Software
Transform your BMC implementation and create a superior, far-reaching management platform that eliminates data silos and network blind spots, to ultimately improve your application performance through seamless network management integration. BMC Partner Entuity will illustrate how sharing knowledge across the entire IT organization improves operational efficiency and performance.Learn how to integrate network monitoring and management into powerful suite of solutions from BMC.
For more information: http://bmc.co/1vkzgLA
MT01 The business imperatives driving cloud adoptionDell EMC World
Cloud adoption has reached an inflection point, pushing organizations into an "adapt or die" state, forcing new operating models, effective management of internal and external resources, and transformation towards an application-centric mentality. Cloud approaches are maturing past the point of public clouds domination, shifting focus to private & hybrid cloud and effective management of a multi-cloud environment. Attend this session to learn how to realize true business value when the friction of the business dynamic is supported by flexible cloud services delivered with predictability & speed.
Bomt model- Technology Business AcceleratorLeo TechnoSoft
BOMT model is an innovative hybrid partner product development model by Leo TechnoSoft that offers a low-risk, hassle-free, cost-effective global sourcing strategy, that blends the advantages of traditional outsourcing and captive centers .
The Unique Selling Point (USP) of BOMT model is to aid Startups and ISVs’ in reducing their time-to-market. BOMT also creates opportunities for increasing revenue and maximizing ROI at minimum risk.
Presentation at Impact 2012 Mumbai:
This IBM PureSystems presentation was presented by Amol B Mahamuni, Program Director ISL, IBM PureApplication System Product Management
This 2nd-annual research report from DABCC and eG Innovations provides the results of a comprehensive survey of the Citrix user community – exploring the current state of Citrix performance management with a goal of helping Citrix users better understand current challenges, technology choices and best practices in the Citrix community.
The survey results have been compiled into a data-rich, easy-to-digest report to provide you with benchmarks and new insights into the best practices for effective Citrix performance management.
A presentation in which we explore the influences pushing cloud adoption, potential barriers to adoption, how to overcome these, SharePoint in the cloud, and what the road map to the cloud might look like.
Architecture Entropy is a term used to describe the slow design erosion away from the structured, governed and organised towards a more disordered state.
Regardless of how well designed a computer system is, it will be subjected to the laws of Architecture Entropy.
This presentation attempts to define the term and start some thinking on how to tackle it.
En introduktion till IBM Business Process Management och Operational Decision Management.
Få mer insikt inom: BPM (http://www-03.ibm.com/software/products/sv/category/BPM-Software)
Cloud in a public sector environment is an interesting proposition. In business today there is an over riding pressure to reduce IT costs and in many countries in Europe there is a central “cloud first” policy intended to encourage the adoption of cloud within the Public Sector.
Yet there are concerns about security, privacy and availability of government and citizen data stored off premise in a public cloud entity.
However the technical and commercial flexibility of cloud can offer significant business advantages.
Complete the Puzzle — Network Monitoring and Management with EntuityBMC Software
Transform your BMC implementation and create a superior, far-reaching management platform that eliminates data silos and network blind spots, to ultimately improve your application performance through seamless network management integration. BMC Partner Entuity will illustrate how sharing knowledge across the entire IT organization improves operational efficiency and performance.Learn how to integrate network monitoring and management into powerful suite of solutions from BMC.
For more information: http://bmc.co/1vkzgLA
MT01 The business imperatives driving cloud adoptionDell EMC World
Cloud adoption has reached an inflection point, pushing organizations into an "adapt or die" state, forcing new operating models, effective management of internal and external resources, and transformation towards an application-centric mentality. Cloud approaches are maturing past the point of public clouds domination, shifting focus to private & hybrid cloud and effective management of a multi-cloud environment. Attend this session to learn how to realize true business value when the friction of the business dynamic is supported by flexible cloud services delivered with predictability & speed.
Bomt model- Technology Business AcceleratorLeo TechnoSoft
BOMT model is an innovative hybrid partner product development model by Leo TechnoSoft that offers a low-risk, hassle-free, cost-effective global sourcing strategy, that blends the advantages of traditional outsourcing and captive centers .
The Unique Selling Point (USP) of BOMT model is to aid Startups and ISVs’ in reducing their time-to-market. BOMT also creates opportunities for increasing revenue and maximizing ROI at minimum risk.
Presentation at Impact 2012 Mumbai:
This IBM PureSystems presentation was presented by Amol B Mahamuni, Program Director ISL, IBM PureApplication System Product Management
This 2nd-annual research report from DABCC and eG Innovations provides the results of a comprehensive survey of the Citrix user community – exploring the current state of Citrix performance management with a goal of helping Citrix users better understand current challenges, technology choices and best practices in the Citrix community.
The survey results have been compiled into a data-rich, easy-to-digest report to provide you with benchmarks and new insights into the best practices for effective Citrix performance management.
A presentation in which we explore the influences pushing cloud adoption, potential barriers to adoption, how to overcome these, SharePoint in the cloud, and what the road map to the cloud might look like.
Choosing Public vs. Private vs. Hybrid Cloud ComputingSkytap Cloud
Choosing Public vs. Private vs. Hybrid Cloud Computing, presented by Brett Goodwin, VP Marketing & Business Development at Skytap, Inc. at CAMP IT, 4.5.2013.
How To Leverage Cloud Computing for Business & Operational Benefit - CAMP ITSkytap Cloud
CAMP IT Presentation by Brett Goodwin, VP Marketing & Business Development at Skytap, Inc. Presented 2.22.2013. Focus: How To Leverage Cloud Computing for Business & Operational Benefit
Gartner predicts that by 2026, 75% of organizations will adopt a digital transformation model predicated on cloud as the fundamental underlying platform. It is clear that cloud is here to stay and will continue to be top of mind for organizations of all sizes for years to come. To have a successful cloud strategy, not only is it important to know how other organizations are successfully migrating their architecture, but also how they are handling operations once they make the switch.
However, moving to and operating in the cloud successfully is not as easy as purchasing some public cloud credits and calling it a day. There are many common challenges that organizations face as they move to be cloud-first. By understanding more about these challenges, organizations can avoid expensive consequences.
Join this session to learn about:
Top trends in cloud migration and computingCommon challenges that organizations face as they move to a cloud-first approachConsequences that organizations face when they mishandle cloud adoption
With the growth of cloud computing, technical managers are looking for ways to leverage this emerging platform to improve performance, reduce costs, and better serve their users. Due to the complexity of enterprise applications and their dependence legacy systems, some managers have concluded that making use of the cloud to power these applications is impossible, or prohibitively difficult.
This webinar will focus on the concept of “Hybrid Applications”; applications that take advantage of the latest cloud technologies while still retaining on-premise legacy systems. Specific examples of hybrid applications will be presented and discussed in order to show how development and IT managers can begin migration to the cloud.
How do we integrate agile delivery with the complexities of the legacy enterprise environment?
Agile is fast moving and takes no prisoners, yet in an enterprise system delivery context the agile delivery could be be dependent on the legacy un-agile enterprise that holds the data and business processing logic.
How are these diverse elements integrated?
This is one person's point of view...
Make A Stress Free Move To The Cloud: Application Modernization and Managemen...Dell World
Delivering IT services that keep the business running from day to day is always challenging. Delivering these services while simultaneously moving your IT infrastructure to the cloud can be almost impossible without the right tools and support. Attend this session to hear directly from leaders at Dell who specialize in application management and learn how Dell migration tools and services accelerate your move to the cloud while maintaining the high quality access to web and mobile services that your users demand.
Presentation created for Third and Final Year students of , The Department of Information Technology, Bharati Vidyapeeth (Deemed to be University) College of Engineering, Pune. Collage has invited myself for a training program on “Recent Trends in Information Technology”. I presented on topic of "Serverless Microservices". It is Level-100 Session.
Application Darwinism: Why Most Enterprise Apps Will Move to the Cloud (SVC20...Amazon Web Services
(Presented by Skytap) Complex multi-tier enterprise applications that have been under development for decades assume reliable hardware and typically have dependencies on underlying operating systems, hardware configurations, and network topologies. The boundary between one application or service and another is often fuzzy, with many interdependencies. These traits make some enterprise applications difficult to refactor and move to a public cloud. Even the teams that manage these applications can be unfamiliar with cloud terminology and concepts. In this session for enterprise IT architects and developers, Brad Schick, CTO of Skytap and Skytap customers Fulcrum, DataXu and F5 will share their insights into why the evolution of enterprise applications will lead to hybrid applications that opportunistically take advantage of cloud-based services. Brad will then demonstrate Skytap Cloud with Amazon Web Services and discuss how enterprises can easily achieve this integration today for application development and testing.
QuickAppFlow No-code platform, with Out of box business functionality, accelerates design and implementation of business change with a powerful Do It Yourself business automation platform. It is available on cloud as a SaaS Application and Maker PaaS.
info@quickappflow.com
https://quickappflow.com/
VMworld 2013: Separating Cloud Hype from Reality in Healthcare – a Real-Life ...VMworld
VMworld 2013
Tim Graf, VMware
Matthew Ritchart, Health Management Associates
Learn more about VMworld and register at http://www.vmworld.com/index.jspa?src=socmed-vmworld-slideshare
Overcoming Obstacles to Success with MicroservicesPerficient, Inc.
Microservices are the next evolution in the enterprise integration landscape, allowing organizations to continually adapt to the new demands of the digital marketplace. But where do you start? How do you evolve legacy architecture and IT processes in areas like Agile and DevOps to support microservices?
Our webinar covered the benefits and challenges of microservices and the steps to build a practical, successful microservices strategy and roadmap.
Manisha Datye, VP of the Integration Center of Excellence at Perficient client TCF Bank, discussed TCF’s experience with microservices including the business drivers and benefits.
Discussion centered on:
-An understanding of the microservices evolution
-Insight into the constraints and benefits of microservices architecture
-Steps to building a microservices migration strategy and roadmap
-A look at how to jump start microservices with Perficient’s Innovation Lab
A presentation which informs small to medium-sized businesses the following:
-What cloud computing is, the costs/risks and what businesses are adopting it.
-The competitive advantages of cloud computing and why you never want your competitors to get there first.
-Answers to important questions about security, Internet connectivity, and where the data is stored.
-Critical facts every business should know before adopting a cloud based network.
Similar to The Changing Role of IT:From Service Managers to Advisors (20)
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...
The Changing Role of IT:From Service Managers to Advisors
1. The Changing Role of IT:
From Service Managers to Advisors
Foxborough VTUG
January 2019
Jesse Stockall, CTO
jstockall@embotics.com
2. Thanks for the Cold Welcome
2
Ready for whatever Boston throws at me
• CTO of Embotics, at the company since its
inception 12 years ago
• Previously at Symbium working on
embedded autonomic computing and
CRYPTOCard building multi-factor
authentication tokens
• Cut my teeth supporting AS-400s and VMS
systems for the government and
Digital/Compaq/HP
• Member of the Canadian Ski Patrol
• Avid runner, hiker and camper
3. Agenda
3
The changing role of IT
• Environmental factors
• Skillsets and tools requirements
• Automation and governance
functions
7. Hybrid IT is The New Normal
7
All modern organizations will
have some combination of:
• Public Cloud / Multi-Cloud
• On-Premises Virtualization
• SaaS
• Colocation
• Edge Computing
• Industrial IoT
• BYOD
12. Cost Savings is the Top Reason Organizations
Want to Use Public Cloud 12
This should be your
primary driver
13. Public Cloud “Should” be Cheaper
13
Why it sometimes is not
• Incorrect choice of applications migrated
• Shadow public cloud IT
• Poor forecasting
• Not taking advantage of cost optimizations
• No centralized governance
• No business unit showback/chargeback,
therefore no visibility/incentive (”shameback”)
14. Public Cloud Begets Expensive Sprawl
14
The legacy problems of VM management have now
moved to the public cloud… and now this costs REAL
money
• Public cloud accounts managed outside IT
• Limited or no controls on instance sizing
• No lifecycle management
• Dev/test workloads powered on indefinitely
• Tagging is not enforced or is inconsistent
And container sprawl is now following
15. Cloud Spend Decisions are Now Shared Decisions
15
Demand is controlled by business units
• How much or little IT to consume based on business
needs
• Cloud features and functions that provide necessary
business capabilities
• Service levels (availability and response time) that
meets business requirements
Supply is (or should be) controlled by IT
• Which technologies and service providers
providers to use
• The split of private/public cloud resource usage
• Managing all supply side decisions to achieve
economies of scale savings
18. New IT Responsibilities
18
IT teams primary duties IT teams primary goals
Accelerate time to value
Protect the enterprise
Add value
OPERATE LIKE A SERVICE PROVIDER…
BUT WITH LESS DECISION MAKING POWER
19. DevOps is a transformational shift
19
Why they will fail
• The greatest constraint to scaling will
eventually always be the ability to learn and
adapt
• Inability to change the culture
• Leadership doesn’t change how they
approach scaling
• Failure to automate
Being the 20% that succeed
• Organizational learning becomes a core
competency
• Agility is embraced
• Decision making is moved to where the
information is
• Automation breaks constraints and reinforces
learning
*Source: Gartner
Through 2023, at least 80% of DevOps initiatives will not sufficiently scale to meet customer
requirements most likely due to nontechnical reasons*.
21. DevOps Teams Need “Versatilists”
21
Specialist
• Deep skills
• Narrow scope
• Peer-recognized
• Unknown outside domain
Generalist
• Broad scope
• Shallow skills
• Quick response
• Others lack confidence
Versatilist
• Deep skills
• Wide scope of roles
• Broad experience
• Recognized in other domains
22. Engage With Your Dev Teams
22
IT must build rapport with
Dev by participating in
Dev practices
• Embed IT member in
Dev stand-ups
• Ensure IT Ops
requirements from Dev
are delivered as part of
the sprint process
• Eliminate us vs them
mentality
23. It’s About the Applications AND the Infrastructure
23
Infrastructure is a means to an end, not the end itself
• Customers don’t care where code runs or what language it was built-in
• Customers don’t care if you run on VMs or containers or use the latest serverless capabilities
• Customers care if they can place their order and get value from your applications
• There is no value to 99.999% infrastructure uptime if you can’t place an order
Applications and Infrastructure advances are tied together in a cycle
• Neither are built in a vacuum
• New applications bring about innovations in technology platforms
• New platforms enable innovative applications
• Yesterday’s bleeding edge is tomorrow’s relic
27. Automation - Reality
27
You’ll be more successful with an incremental approach
• Start with low impact and low risk environments
• Consider manual or semi-automated process to start, and automate
simple steps first, complex steps second
• Once you have a repeatable, proven, and validated process, then
automate further.
• Be prepared to adapt your plans.
Scripts
Network
Automation
Infrastructure
Provisioning
Application
Installation
Continuous
Deployment
Middleware
Automation
28. Automation Requires Buy-in
28
Top-down mandate
• Without it, bottlenecks may be difficult to overcome
Key stakeholders
• Must understand why:
• How is this helping the business?
• How is this helping me?
• Must understand the plan:
• What is being automated?
• In what order?
• In what timeframe?
29. Guardrails, not roadblocks
29
Help your users be secure, compliant and cost effective
• Advise them on selecting a SaaS provider
• Build security in to the DevOps process
• Provide Backup and DR on-prem and in public clouds
This
NOT This
30. Cloud Cost Governance
30
Create comprehensive cost models to ensure you are
properly comparing private and public cloud
• Infrastructure costs
• Software licenses
• IT support
• IT services: Monitoring, Backup, DR, patching
Understand ALL your cloud consumption
• Consolidate billing across your cloud strategy
• Be a trusted advisor for contract negotiations
• Look for economies of scale
• Rightsize workloads and adopt standard patterns
Slide 2
And the obligatory dog picture because she was so very helpful when I was preparing this presentation
Slide 3
Slide 4
You’ll see this diagram through my presentation
We’ll be filling in more details as we go
The important thing to remember is that all 3 of these elements are key to a successful future
Without the right people and process, technology will languish on the shelf
Without effective and supporting processes, your best and brightest will be ineffective and grow frustrated
And it goes without saying that without technology, all of us would be out of a job
Slide 5
As you can see here, we have some clouds rolling in, That’s what is called foreshadowing
Slide 6
In the not so distant past everything lived in the datacenter and was managed by IT
Blackberry came along, but the phones were still managed centrally by IT and BES ran inside the firewall
VMware / Virtualization was a disruptive technology, but again it ran inside the corporate firewall
Early remote workers caused some challenges, though they were usually running equipment provided by the business
Apple and their iPhones and iPads were different as they were caused by the CEO wanting to use the shiny new device they received for xmas. BYOD was born
AWS allowed some of our VMs to run outside the datacenter, but usually only dev/test workloads at first
Salesforce.com was another early catalyst for this wave of change, as now we have customer data running outside the datacenter
Once you add in Azure and Office365 to the mix it became very clear that traditional IT needed to adapt to this new reality
Add in some outsourcing partner, more remote workers, Google Cloud and some edge devices and the IT landscape looks nothing like it did a decade ago.
Slide 7
Quote I heard recently: “The data center is no longer the center of data”.
Slide 8
All of the technologies I have listed have come to the forefront in the past 5 years or so
There is no doubt that the next 5 years will have a new set of technologies to master
The pace of technology adoption is accelerating and is showing no signs of slowing down
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This is often seen as the ideal, all consumption funnels through IT
Unfortunately this can be an impediment to innovation, which is the main cause of…. (next slide)
Slide 10
IT not delivering as fast as Dev wants, poor corporate oversight, M&A, etc.
We can split shadow in IT in 2 categories
Rogue IT which needs to be shut down as it can expose the business to external threats
Business Led IT which is here to stay
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Direct access to the cloud should not be seen as Rogue IT, but rather as business led IT
Valid reasons such as DevOps pipelines do not need to have IT acting as a broker
IT still has a role to play, as I’ll explain in the upcoming slides
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If cost is your primary reason, you’ll likely be in for surprise
Opinion: Agility is the real reason you should be using public cloud
Agility is why shadow exists and the developers went straight to cloud
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Cloud is compelling event for business unit chargeback
Slide 14
You lived through VM sprawl when everyone thought VMs were free and it was easier to add another spindle of storage than be the guy who deleted that unclaimed VM that really was needed for year-end processing
Patterns repeat themselves (VMs, Public Cloud, Containers, serverless, etc)
You need tools and process to keep these patterns from repeating
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Last bullet is key – greater savings when costs are consolidated and contracts are negotiated as one
Slide 16
Concerned about staying relevant if this new world?
Lets talk about the skills and tools you should be learning (next slide)
Slide 17
Many of the skills you already have can be sharpened to be effective
The need for experienced security teams to protect the business has not disappeared, but it’s not acceptable revoke changes in a change review meeting. You need to be part of the process
The need to monitor workloads handle spikes exists, but you have new tools such as automatic horizontal scaling policies to help you
This is an opportunity for you to shape the future, not a reason to be left behind
Slide 18
Old IT role “I build and run things.”
New IT role “I provide, enhance, and manage services”
Service management MUST account for varied personas (Dev, Finance, Sales, etc.).
Don’t make this about control.
You do not want to be in front of the CEO trying to defend a position where the CMO can’t reach customers or the VP Engineering can’t innovate
Slide 19
As you can see, most of the factors here involve people and process, (next slide)
Slide 20
By a huge margin, people factors are the biggest concern and likely cause of failures
So left talk about them… (next slide)
Slide 21
Key – Broad experience – You’ve lived through client/server, made it through the dot-com bubble and now you’re a pro at virtualization, That broad range of experience is exactly what a DevOps team needs
Slide 22
Last bullet is key, you’re all in this together
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Slide 24
We’ve now introduced some of the new skills that will allow you to make the most of the the advances in technology
So lets move on to the last element, Process (next slide)
Slide 25
Automation lets you build in repeatability, security and compliance in to your processes
And governance gives you the ability to track and report on what those automates processes are doing
The combination of these two is what will allow innovate and adapt while being cost effective and protecting the enterprise
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Slide 27
Crawl, walk, run (referring to image)
Build in trust to the process, don’t try to turn on full end to end zero-tough automation on day one
Create scripts for repeatable processes, but run them manually
Then bring those scripts in to an automated workflow, but include manual approval gates.
Have the automation generate a report of what it will do before it does it, so you can understand and approve it
Slide 28
Do not position automation as something that will replace people or take away their responsibility
Automation does not replace skills and experience, rather it encapsulates or codifies them, ensuring they are always applied in a consistent and uniform manner
Frees up time to be proactive, not reactive
If you can make people feel that automation is helping them, they will be far more likely to be an active participant
Slide 29
If you try and prevent something, people will work around it. Shadow IT was born because of this mentality
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Slide 31
We at Embotics have seen all manner of IT transformation, some successful, many not.
Today I’ve described some of the best practices, so that you and your teams can remain relevant and deliver effective services to the business.
Now for a 5 minute commercial and how Embotics helps you to transition to this new environment, then I’m happy to take your questions.
Embotics vCommander covers all the categories in the Gartner wheel by combing built-in capabilities and integrations with best of breed tools
Embotics vCommander adds value no matter how cloud is consumed
It can help you get to a brokered model without being an impediment to your existing processes