University of Sussex

1. Suzanne Tatham, Academic Services Manager
@suzannetatham
Relationship
management:
capitalising on the
informal

3. Which organisational
structures enable effective
relationship management?
Which formal channels of
communication enable you to
get stuff done?
What are your formal channels of
communication?
http://money.cnn.com/2016/12/14/technology/trum
p-tech-summit-silicon-valley/index.html

5. Taking advantage of the opportunities that present themselves
in less formal settings:
• Looking for opportunities to work in partnership for mutual
benefit
• Putting yourself in the other person’s physical and digital
space
• Identifying overlapping agendas
Informal opportunities

6. Partnership in action

7. Don’t forget the follow-up

8. External opportunities
• Relationship with SAGE Publications
• Learning opportunities
• Student and researcher scholarships
• Research seminar programme

9. A cross-disciplinary approach

10. A cross-disciplinary space

12. Align your agendas
Look for ways that you
can contribute to
someone else’s agenda
Identify opportunities to
move into their space
How can you make
yourself irresistible?

13. Digital creation, problem-solving
& innovation
Digital upskilling
ICT proficiency (functional skills)
Information, data & media
literacies
Digital communication,
collaboration & participation
Digital learning & development
Digital identity & wellbeing www.jisc.ac.uk/rd/projects/building-digital-capability

16. Shared vision