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Becoming a Great
Academic Liaison!
Presenters
Joe Eshleman
Instruction Librarian
Johnson & Wales University Charlotte
Dr. Richard Moniz
Director of Library S...
Liaisons….
….Are you out there?
How many average hours per
week do you devote to your
liaison roles?
A. 1-5 Hours
B. 6-10 Hours
C. 11-15 Hours
D. More tha...
The Evolution
of Liaison
Fundamentals
InExistence
“PrehistoricAge”
1949
• Collection
Development
• Faculty/Department
Comm...
EXPANDING ROLE OF ACADEMIC LIAISONS
0
1
2
3
4
5
6
7
8
9
10
1949 1963 1989 2001 2007 2012
Educator Role
Evaluation
Accredit...
University of Connecticut
“A library liaison is a staff member who has been
designated the formal contact person between
t...
University of North Carolina at
Greensboro
“. . . in general, to serve as the contact person
for the department, school, o...
University of Southampton (UK)
“The Library has designated Academic Liaison
Librarians for each Academic Unit or Faculty
w...
Communication
Core
Subject
Knowledge
Strategic
Support
Education
Facilitation
Electronic
Support
Collection
Development
What best describes your liaison
role?
• COMMUNICATOR/SUBJECT SPECIALIST
TO A DEPARTMENT
• INFORMATION LITERACY COURSE FOR...
Academic Library Statistics
• 3,793 Academic Libraries
• 22,504 Academic Librarians
• 98% of ACRL libraries have liaisons
...
Faculty Communication and
Assistance
• Communication is often the primary role for
a liaison
• Communication can often wor...
Communication Tips for Library
Liaison/Faculty Interactions
• Get to know the organizational design and
culture
• Stay vis...
“The key to working well with faculty is to avoid the “let
me explain this to you” scenario. That never goes down
well. We...
• Is technology changing the nature of
relationships? Is person to person relationship
building diminishing?
• What is the...
Collection Development:
Then and Now
He must know books, book values, dealers, and dealers’
specialties . . . he must enjo...
Collection Development:
First Things First
• Immersion in the resources
• Understanding knowledge in the subject area
and ...
Collection Development:
Other Big Picture Issues
• Shift from print to electronic
• Shrinking budgets
• Consortial connect...
Collection Development:
Getting it Done
• Advocate for funding
• Handling suggestions and requests – What is your
system?
...
Information Literacy Standards-
SCONUL
http://www.sconul.ac.uk/sites/default/files/documents/coremodel.pdf
Information Literacy Standards -ACRL
Information Literacy Instruction
1 Shot
to
4 Focused INTERACTIVE
Visits
ENG 111-Visit 1 Topic Selection
ENG 111-Visit 2 Website Analysis
ENG 112-Visit 1 Da...
Topic Selection Visit
Learning Outcome: Work through exercises in topic selection for a specific
assignment using mind map...
Embedded Librarian
“[the embedded] librarian becomes a member of the
customer community rather than a service provider
sta...
Embedded Online
Information
Literacy
Instruction
Embedded in Class
• Defining embedded can be tricky , but however it is
defined, librarians need to be engaged in a proact...
Accreditation
• CHEA (Council for Higher Education Accreditation)
• MSCACS
• NCACS
• NEASC
• SACS
• WASC
• Specialized Acc...
Accreditation
• Documentation
o Roles (as specified in job descriptions)
o Collection development
o Library or IL instruct...
Accreditation
New Courses/Programs:
Key Ingredients
• Knowledge of the collection – What do we have now?
• Appropriate committee partici...
New Courses/Programs:
Special Needs
• Software (e.g. ESHA)
• Hardware (e.g. 3D printers)
• Online versus traditional
• Gra...
Questions?
Online Tutorial Checklist
Objective
Medium (Screencast/Animated/Film)
Equipment/software
Design (Storyboard and Scripting)...
Storyboard and Scripting
Software
• Atomic Learning’s Video Storyboard Pro (Free)
• Celtx (storyboard and scripting) (Free...
Free Tutorial Software
• Screencast
(Jing, Snagit, Screencast-O-Matic)
• Animated Software
(Voki, Animoto, PowToon-Free+)
LibGuides
• Use guides for general listing or directory
• Use guides to explain and expand upon
liaison assignments and ro...
Use guides for general listing or directory
Use guides to explain and expand upon liaison assignments and
roles
Evaluation
• Surveys
• Focus groups
• Libguide usage
• Circulations or database statistics
Evaluation
Trend 1: Develop user-
centered library services
Trend 2: A hybrid model of
liaison and functional
specialist is emerging
...
• Tech-Driven
• MOOC’s
• TechnicalandCopyright Support
• DeeperInvolvementwithAdministrationand
otherDepartments
• Co-exis...
“In a society oriented around specialization, where knowledge is
fragmented, librarians play critical integrating roles.”
...
The Future of Liaison Work
“…it is our challenge to
make them expect more and
to deliver the expertise,
services, and reso...
Liaisons….
….put yourselves out there!
References
Attebury, Ramirose Ilene and Joshua Finnell. (2009). “What do LIS students in the United States know about liai...
Further reading…
…and/or contact us later with
your questions!
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Becoming a Great Academic Liaison Workshop

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Becoming a Great Academic Liaison Workshop

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Becoming a Great Academic Liaison Workshop

  1. 1. Becoming a Great Academic Liaison!
  2. 2. Presenters Joe Eshleman Instruction Librarian Johnson & Wales University Charlotte Dr. Richard Moniz Director of Library Services/LIS Instructor Johnson & Wales University Charlotte, University of North Carolina at Greensboro Jo Henry Information Services Librarian South Piedmont Community College
  3. 3. Liaisons…. ….Are you out there?
  4. 4. How many average hours per week do you devote to your liaison roles? A. 1-5 Hours B. 6-10 Hours C. 11-15 Hours D. More than 15 Hours
  5. 5. The Evolution of Liaison Fundamentals InExistence “PrehistoricAge” 1949 • Collection Development • Faculty/Department Communication • SubjectKnowledge NewAge Explosion • TechnologySupport • Curriculum • Evaluation • Copyright • Educators • Course Proposals Fundamentals NeededToday • Subject Knowledge • Collection Development • ElectronicSupport • StrategyDriven Support • Communication Core • Educators
  6. 6. EXPANDING ROLE OF ACADEMIC LIAISONS 0 1 2 3 4 5 6 7 8 9 10 1949 1963 1989 2001 2007 2012 Educator Role Evaluation Accreditation Curriculum Embedded Tech Support BI-IL Fac/Dept. Comm. Sub. Knowledge Coll. Dev.
  7. 7. University of Connecticut “A library liaison is a staff member who has been designated the formal contact person between the Libraries and a specific academic unit of the University.” Primary Role: Communication Secondary Role: Collection Development, User Services (reference, instruction modules, guides, committees, program evaluation)
  8. 8. University of North Carolina at Greensboro “. . . in general, to serve as the contact person for the department, school, or program.” Role: Communication (information sharing, IL, teaching partnerships, modules), collection development, user services (reference, guides, committees, department’s curriculum/research needs)
  9. 9. University of Southampton (UK) “The Library has designated Academic Liaison Librarians for each Academic Unit or Faculty who work in partnership with academic staff to develop services in support of learning and teaching, research and enterprise.” Role: Collection development, support services, new programs, budgeting, assist student information skills, research advice, audits
  10. 10. Communication Core Subject Knowledge Strategic Support Education Facilitation Electronic Support Collection Development
  11. 11. What best describes your liaison role? • COMMUNICATOR/SUBJECT SPECIALIST TO A DEPARTMENT • INFORMATION LITERACY COURSE FOR CREDIT • CO-TEACHING OR EMBEDDED • LIBRARY INSTRUCTION/INFORMATION LITERACY “ONE-SHOT”
  12. 12. Academic Library Statistics • 3,793 Academic Libraries • 22,504 Academic Librarians • 98% of ACRL libraries have liaisons • 25% of library jobs list liaison duties • 52% of traditional librarians do liaison duties 11-30% of the time • 5-7 hours a week per embedded class
  13. 13. Faculty Communication and Assistance • Communication is often the primary role for a liaison • Communication can often work best face to face, although understanding preferred communication styles is beneficial- stay active! • Communication with faculty needs to be relayed to other librarians
  14. 14. Communication Tips for Library Liaison/Faculty Interactions • Get to know the organizational design and culture • Stay visible and be proactive • Document all of your communication- have a focused plan and desired results Remember the importance of having a personal librarian contact for faculty!
  15. 15. “The key to working well with faculty is to avoid the “let me explain this to you” scenario. That never goes down well. We’re talking about work that faculty do day in and out, and we should avoid sounding as if we know more about it than they do, because we don’t.“ -Barbara Fister( 2013) Decode academy. Paper presented at LOEX, 3 May 2013. Communication Tips for Library Liaison/Faculty Interactions Remember , you can take the consultant or “soft sell” approach
  16. 16. • Is technology changing the nature of relationships? Is person to person relationship building diminishing? • What is the role of the liaison, what is the ROI (Return on Influence)? Library Liaison/Faculty Interactions
  17. 17. Collection Development: Then and Now He must know books, book values, dealers, and dealers’ specialties . . . he must enjoy reading dealers’ catalogs and examining secondhand books; he must know the faculty of his area and what they are working upon; he must know where their judgment of books can supplement his and where it is apt to be deficient. – Herman Fussler (1949) Fred J. Hay, “Subject Specialist in the Academic Library: A Review Article”, The Journal of American Librarianship 16, no. 1, 11-17: 12.
  18. 18. Collection Development: First Things First • Immersion in the resources • Understanding knowledge in the subject area and how it is disseminated • Develop relationships with faculty • Other institutions/libraries
  19. 19. Collection Development: Other Big Picture Issues • Shift from print to electronic • Shrinking budgets • Consortial connections/arrangements • Research-intensive versus basic needs
  20. 20. Collection Development: Getting it Done • Advocate for funding • Handling suggestions and requests – What is your system? • Be creative: o Have a contest o Personalize messages to faculty o Attend faculty meetings and request suggestions o Explore patron driven acquisition
  21. 21. Information Literacy Standards- SCONUL http://www.sconul.ac.uk/sites/default/files/documents/coremodel.pdf
  22. 22. Information Literacy Standards -ACRL
  23. 23. Information Literacy Instruction
  24. 24. 1 Shot to 4 Focused INTERACTIVE Visits ENG 111-Visit 1 Topic Selection ENG 111-Visit 2 Website Analysis ENG 112-Visit 1 Database Searching ENG 112-Visit 2 Journal v. Magazine Analysis A Sample . . .
  25. 25. Topic Selection Visit Learning Outcome: Work through exercises in topic selection for a specific assignment using mind mapping, keyword phrases, and database searching to gain understanding of how to find reliable information on their topic. Topic for the Day
  26. 26. Embedded Librarian “[the embedded] librarian becomes a member of the customer community rather than a service provider standing apart.” - David Shumaker ”Embedded Librarian - A librarian located online, in the classroom, or in a department assisting with liaison support and services. This librarian communicates as part of the group.” - Eshleman, Henry, & Moniz
  27. 27. Embedded Online Information Literacy Instruction
  28. 28. Embedded in Class • Defining embedded can be tricky , but however it is defined, librarians need to be engaged in a proactive way David Shumaker’s Four Keys:
  29. 29. Accreditation • CHEA (Council for Higher Education Accreditation) • MSCACS • NCACS • NEASC • SACS • WASC • Specialized Accreditation • e.g. CHRIE (International Council on Hotel, Restaurant, and Institutional Education) • e.g. ALA
  30. 30. Accreditation • Documentation o Roles (as specified in job descriptions) o Collection development o Library or IL instruction (in general or as it relates to programs) o Any student assessment o Feedback
  31. 31. Accreditation
  32. 32. New Courses/Programs: Key Ingredients • Knowledge of the collection – What do we have now? • Appropriate committee participation • Meet with chair • Meet with faculty (current and, as possible, future) • Explore other institutions
  33. 33. New Courses/Programs: Special Needs • Software (e.g. ESHA) • Hardware (e.g. 3D printers) • Online versus traditional • Graduate or research intensive versus basic • Other connections or resources
  34. 34. Questions?
  35. 35. Online Tutorial Checklist Objective Medium (Screencast/Animated/Film) Equipment/software Design (Storyboard and Scripting) Creation
  36. 36. Storyboard and Scripting Software • Atomic Learning’s Video Storyboard Pro (Free) • Celtx (storyboard and scripting) (Free) • Springboard Storyboard Software (Free-$40) • PowerProduction Storyboard Quick ($180+) • Toonboom Storyboard ($200-$900)
  37. 37. Free Tutorial Software • Screencast (Jing, Snagit, Screencast-O-Matic) • Animated Software (Voki, Animoto, PowToon-Free+)
  38. 38. LibGuides • Use guides for general listing or directory • Use guides to explain and expand upon liaison assignments and roles
  39. 39. Use guides for general listing or directory
  40. 40. Use guides to explain and expand upon liaison assignments and roles
  41. 41. Evaluation • Surveys • Focus groups • Libguide usage • Circulations or database statistics
  42. 42. Evaluation
  43. 43. Trend 1: Develop user- centered library services Trend 2: A hybrid model of liaison and functional specialist is emerging Trend 3: Organizational flexibility must meet changing user needs Trend 4: No liaison is an island Trend 5: Collaboration is key Trend 6: Create and sustain a flexible workforce
  44. 44. • Tech-Driven • MOOC’s • TechnicalandCopyright Support • DeeperInvolvementwithAdministrationand otherDepartments • Co-existencewithEducators • ResearchSupport/Advocacy • DigitalPreservation • ScholarlyCommunication • DataCuration The Future of Liaison Work
  45. 45. “In a society oriented around specialization, where knowledge is fragmented, librarians play critical integrating roles.” Brian Matthews – Engines for Change The Future of Liaison Work
  46. 46. The Future of Liaison Work “…it is our challenge to make them expect more and to deliver the expertise, services, and resources that will be differentiators in their academic lives”
  47. 47. Liaisons…. ….put yourselves out there!
  48. 48. References Attebury, Ramirose Ilene and Joshua Finnell. (2009). “What do LIS students in the United States know about liaison duties?,” New Library World, 110(7/8), 331. Bennett, Erika and Jennie Simning. (2010). “Embedded Librarians and Reference Traffic: A Quantitative Analysis,” Journal of Library Administration, 50(5), 454. Fister, Barbara (2013) “Decode academy”. Paper presented at LOEX, 3 May 2013. Kenney, Anne R. Leveraging the Liaison Model: From Defining 21st Century Research Libraries to Implementing 21st Century Research Universities Kranich, Nancy. The Future of Library Liaison Relationships. Jaguszewski, Janice M and Karen Williams. New Roles for New times: Transforming Liaison Roles in Research Libraries Leonard, Elisabeth. “Academic Libraries: Themes in Liaison Responsibilities.” Retrieved from http://www.elisabethleonard.com/resources/ALALiaison.pdf Logue, Susan, John Ballestro, Andrea Imre, and Julie Arendt. (2007). “SPEC Kit 301: Liaison Services.” Association of Research Libraries. Retrieved from http://publications.arl.org/Liaison- Services-SPEC-Kit-301/ Matthews, Brian. “Engines for Change: Libraries as Drivers for Engagement”. Phan, Tai, Laura Hardesty, and Jamie Hug. (2014). “Academic Libraries: 2012 First Look,” U.S. Department of Education. Retrieved from http://nces.ed.gov/pubs2014/2014038.pdf Shank, John and Nancy Dewald. (2003). “Establishing Our Presence in Courseware: Adding Library Services to the Virtual Classroom,” Information Technology and Libraries, 22( 1). Stauffer, Scott and Nina Parikh. Get Creative! The Digital Video Idea Book. New York: McGraw Hill.
  49. 49. Further reading… …and/or contact us later with your questions!

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