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1. BARRIERS TO COMMUNICATION
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2. COMMUNIS : COMMON
Who... says in what to
what... way... whom...
Communicat Message Medium Receiver
or
Feedback
...with what
effect?

3. Four Functions of
Communication
Control Motivation
Functions of
Communication
Emotional
Information
Expression

4. Communication Barriers
Filtering
National
Culture Emotions
Language Interpersonal Information
Communication Overload
Defensiveness

5. BARRIERS
1. LANGUAGE
2. CULTURE
3. STATUS CONSCIOUSNESS
4. EMOTIONS
5. HEARING WHAT WE EXPECT
6. JEALOUSY
7. COMMUNICATION OVERLOAD

6. HOW TO OVERCOME BARRIERS:
1. LISTENING SKILLS
2. READING SKILLS
3. USE EMPATHY
4. USE FEEDBACK
5. CONSTRAIN EMOTIONS
6. OBSERVATION