communication skill

1. COMMUNICATION SKILLS
BY – PRAKASH BEHERA
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2. WHAT IS COMMUNICATION?
COMMUNICATION IS AN ART OF TRANSMITTING
IDEAS,THOUGHTS,INFORMATION AND ATTITUDES
FROM PERSON TO ANOTHER.
COMMUNICATION IS A MEANINGFUL
INTERACTION AMONG HUMAN BEINGS.
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3. WHAT ARE THE MOST COMMON
WAYS WE COMMUNICATE?
SPOKEN WORDS
WRITTEN WORDS
VISUAL IMAGE
BODY LANGUAGE
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4. TYPES OF COMMUNICATION
DOWNWARDS COMMUNICATION
UPWORDS COMMUNICATION
LATERAL OR HORIZONTAL COMMUNICATION
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5. WHAT MAKES A GOOD
COMMUNICATOR?
AN ACTIVE LISTENER
AN EFFECTIVE PRESENTER
A QUICK THINKER
A WIN-WIN NEGOTIATOR
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6. https://youtu.be/3_dAkDsBQyk
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7. PROCESS OF COMMUNICATION
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8. SOURCE :
WHY TO COMMUNICATE?
WHAT TO COMMUNICATE?
USEFULNESS OF THE COMMUNICATAION.
ACCURACY OF THE INFORMATION TO BE
COMMUNICATED.
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9. ENCODING :
THE PROCESS OF TRANSFERRING THE
INFORMATION YOU WANT TO COMMUNICATE INTO
A FORM THAT CAN BE SENT AND CORRECTLY
DECODED AT THE OTHER END.
ABILITY TO CONVEY THE
INFORMATION.
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10. CHANNEL :
VERBAL COMMUNICATION
• FACE-TO-FACE MEETINGS
• TELEPHONES
• VIDEO CONFERENCING.
WRITTEN COMMUNICATION
• LETTERS
• E-MAILS
• MEMOS
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11. DECODING :
LISTEN EFFECTIVELY.
READING INFORMATION CAREFULLY.
AVOID CONFUSIONS.
ASK QUESTION FOR BETTER UNDERSTANDING.
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12. RECEIVER :
THE PRIOR KNOWLEDGE CAN INFLUENCE THE
RECEIVER’S UNDERSTANDING OF THE MESSAGE.
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13. FEEDBACK :
FEEDBACK CAN BE:
• VERBAL REACTIONS AND NON-VERBAL REACTIONS.
• POSITIVE FEEDBACK AND NEGATIVE FEEDBACK.
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15. RULES :
MAKE A GROUP OF SEVEN, STAND IN A ROW.
SEQUENTIALLY ASSIGN A NUMBER TO EVERY INDIVIDUAL.
1 REPRENSENTATIVE PICK UP ON CHIT FROM THE LOT.
MEMORIZE THE SENTENCE AND RETURN THE CHIT.
GO BACK AND UTTER THE SENTENCE TO THE 2ND PERSON.
NO ONE ELSE SHOULD HEAR THE SENTENCE.
THEN THE 2ND PERSON SHOULD UTTER IT TO THE 3RD
PERSON AND SO ON.
THE LAST PERSON SHOULD ANNOUNCE THE SENTENCE TO
ALL.
AND 1ST PERSON READ THE CHIT.
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16. WHAT DID WE LEARN?
ONLY VERBAL COMMUNICATION CAN CREATE
CHAOS WHILE IT REACHES THE LAST PERSON.
EVERY PERSON’S THOUGHT PROCESS INFLUENCES
THE INDIVIDUAL UNDERSTANDING.
SO BE AN ACTIVE LISTENER….
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17. NON-VERBAL COMMUNICATION:
6-TYPES
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18. 01.EYE CONTACT
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19. 02.FACIAL EXPRESSION
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20. 03.GESTURES
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21. 04.POSTURE & BODY
ORIENTATION
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22. 05.PROXIMITY
THE STUDY OF ROLE OF NON-VERBAL CLUES.
THIS INCLUDES VOLUME, SPEECH OF VOICE AND
INTONATION, TONE, ETC.
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23. 06.HUMOUR
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24. https://youtu.be/CkNAb_JgD0E
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25. BARRIERS OF
COMMUNICATION
NOISE
INAPPROPRIATE MEDIUM
EMOTIONS
LANGUAGE DIFFERENCE
POOR LISTENING SKILL
DISTRACTION
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26. FEW FACTS
YOU HAVE OVER 630 MUSCES IN YOUR BODY.
EYE MUSCLES ARE THE BUSIEST MUSCLE IN THE
BODY.(100000 TIMES MOVEMENT).
THE STRONGEST MUSCLE IN YOUR BODY IS YOUR
TONGUE. USE IT EFFECTIVELY.
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27. CONCLUSION
COMMUNICATION IS THE GREATEST
IMPORTANCE.IT IS IMPORTANT TO SHARING OUT
ONE’S THOUGHTS AND FEELINGS TO LIVE A FULLER
AND HAPPIER LIFE.
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28. THANK YOU!
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