1. Mr. Rahul Sharma
Mobile: +91 9766805574
E-Mail : sharrahul2@gmail.com
To work on the challenging position with an organization that provides ample opportunities to learn & to
contribute.
PROFESSIONAL PROFILE:
A qualified B.E. (Computer Engineering) with 55 months of experience in:
Functional Expertises
Siebel CRM, Requirement Gathering & Analysis, Pre-Sales, Project Execution, Risk
Management, Documentation, Process Enhancement
4.7 years of experience in Siebel CRM, working as Business and Functional consultant and has
worked during various phases of SDLC such as Requirements Gathering & Analysis, Functional
development and Testing.
 Suggesting CRM based solutions for enhancing functional efficiency and achieving business
excellence.
 Have experienced in all stages of product life cycle from sales/technical presentation to system and
UAT, followed by system implementation and user trainings.
 Holding review meetings to monitor progress of the project as per schedule/budget, and ensuring
timely completion and delivery to the client.
 Handling the customization, testing, trainings, support and the generation of new change request
by proactive process improvement.
CAREER GROWTH:
Tata Technologies Ltd, Mumbai 4.7 years Nov’10 –
till date
Team Leader
PROJECT DETAILS:
Project: 1
Organization: Tata Technologies Ltd.
Duration: Feb‘15 – till date
Project Title Client Role Team Size
Pre-Sales Tata Motors, India Team
Leader/Solution
Architecture
5
Responsible for:
• Creating Proposals for new projects.
• Understanding the project requirement and then preparing solution document with efforts and time
estimation.
• Helping the sales team in getting all the necessary approvals for project execution in Review board
meetings.
Project: 2
Organization: Tata technologies Ltd.
Duration: Aug ‘14 – Jan’15

2. Project Title Client Role Team Size
Pulse National
Roll Out
Kirloskar Oil Engines
Ltd
Business
Analyst
19
Brief description of the project:
The project was to deploy Siebel CRM to all the Kirloskar Oil Engines channel partners
Responsible for:
• Prepared Application Roll Out schedule for PAN India.
• Organised application trainings for Kirloskar’s dealers.
• Created training materials for both sales and service modules which were used in various trainings
organised across PAN India.
• Ensured to complete all the training and Roll out activities within the given timelines.
• Prepared dealer data setup in application before roll-out to ensure no hiccups at last moments.
Project: 3
Organization: Tata Technologies Ltd.
Duration: Dec‘12 – Jul‘14
Project Title Client Role Team Size
eDealer
Application
development and
Maintenance
Mercedes Benz India
& Diamler Commercial
India
Business
Analyst
10
Brief description of the project:
The project was to implement Siebel CRM for ITIL processes (Incident, Problem, Change & Service
requests), Knowledge Management and reports. While working on the project, has got sufficient
experience in the following processes and modules of Siebel:
• Incident Management
• Problem Management
• Sales and After Sales Process
• Users, Group and Roles Management
Responsible for:
• Helping in providing online (Support Requests) support to users across the country on various
system queries
• Overseeing & identifying areas for improvement
• Preparing change requests in the system based on stakeholder and users feedback
• Developing high level documents
• Creating training materials for the end-users on changes made in the system and conducting
various training sessions to be given to dealers and client persons regarding the functioning of
Siebel application & Qlik view
• Organising workshops with stakeholders to cater feedback, thereby educating about the changes
• Coordinating with the Support Head to enhance the process for the application development and
support
• Conducting testing of application before the release
Project: 4
Organization: Tata Technologies Ltd.
Duration: Dec‘10 – Dec‘12
Project Title Client Role
Tata Motors CRM
DMS Application
Support &
Enhancement
Tata Motors India Functional
Consultant

3. Brief description of the project:
The project was to implement Siebel CRM for ITIL processes (Incident, Problem, and Change & Service
requests), Knowledge Management and reports. While working on the project, has got sufficient
experience in the following processes and modules of Siebel:
• Incident Management
• Problem Management
• Sales, After Sales and Marketing Process
• Users, Group and Roles Management
Responsible for:
• Oversaw the change requests for enhancements and prepared the traceability matrix
• Examined the support requests created on day-to-day basis, found the solution for the same, took
approvals if required, implemented the solution and closed the SR at earliest
• Analysed the service and marketing processes of the Automotive industry as supported by the
Siebel Application
• Concentrated focus on integration issues between Siebel & SAP System for Warranty Module.
• Organised campaign through SMS & e-mail as required by TML business and 2000+ SMS & 1000+
e-mail campaign
• Examined areas for improvement and created change requests in the system based on stakeholder
and users feedback
• Prepared Siebel Analytics Dashboards to cater to specific user requirements
• Ensured that all the tests processes were executed correctly to ensure a successful Siebel 8.1
upgrade
• Coordinated with end users and TML team members to generate application change requests
where appropriate
• Delivered effective suggestions to implement business processes with a view to enhance the
business value of the service and VCM area of the CRM-DMS application
EDUCATION:
Qualification Year Class University/Board
B.E. (Computer Science) 2010 66.13% Rajiv Gandhi Technical University,
Bhopal
12th
2005 Distinction (78.60%) M.P. Board
10th
2003 First (84.40%) M.P. Board
TRAININGs:
• Seibel CRM In house training
• CRM Business Development iGET portal
• Microsoft Excel & PowerPoint from TTL in house training
PERSONAL DETAILS:
Current Address Flat -502, building No. A-10, Happy valley , Manpada , Ghodbunder Road , Thane
Mumbai-400610
Permanent Address C/O, Shri Krishna Sahu, Guna Naka, Biaora, M.P. - 465674
Date of Birth 23rd
Oct, 1987.
Gender Male.
Marital Status Single.
DECLARATION:
I hereby declare that the above information is true to the best of my knowledge.
Rahul Sharma