1. Rafi. S
Email ID: rafisfdc26@gmail.com
Mobile: +91-9964342916
Professional Summary:-
 Having 3.5 years of professional experience as a Senior Process Associate.
 Skilled in understanding software requirement specification and identifying
required test scenarios for projects.
 We have to identify their requirements and need to create the deal by using
an Eclipse Tool.
 Create a unique deal number for different requests by using Eclipse Tool.
 Handling day-to-day issues of the users and help to resolve the problems they
face in doing the transactions.
 Being a member of support team, responsible to customize objects as per client
businesses requirement.
 Handling and resolving the issues within the given time period.
 Mainly Creating, Updating, and Deletion of customer accounts in SFDC tools.
 Interacting with customers via chat and calls for any queries related to case
request.
 Good interpersonal skills, Committed, Hard working and zeal to learn new
technologies.
Educational Qualification
• B.Sc. (Bachelor of Computer Science) from Sri Venkateswara
University Tirupathi.
Professional Experience
• Currently working as a Senior Process Associate at Hewlett Packard
Enterprise (HPE), Bangalore from DEC 2012 to till Date.
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2. Technical Skills
Tools Known: Eclipse, Siebel, Sales Force Dot Com,
MY NCRF, MDM, D&B.
Department
Worked for WWSO: (APJ, AMS and EMEA Region)
Project Information
Deal Creation in Eclipse tool: We receive E-mails from sales representatives of
different countries in APJ region for deal Creation. We have to identify their
requirements and need to create the deal by using an Eclipse Tool.
We have to provide the correct price, Quantity, and products in the Eclipse tool to
create a unique deal number for different requests.
After creating the deal we have to analyze the discount percentage given and need
to send for approval based on the discount given.
Account Creation in Siebel Data base: We will be getting a request in a share
point from different countries for account creation. Based upon the country we
have to follow the different rules to create the accounts in Siebel.
We have to follow the country guidelines for setting up the accounts in different
regions.
SFDC Case Management:
The sales representatives will be submitting the case if they have any issues with
regarding the account existing in the SFDC we will be resolving the case by
identifying the solution for that case. Mainly Creating, Updating, and Deletion of
customer accounts in SFDC tools.
Interacting with customers via chat and calls for any queries related to case
request.
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3. Proactively handling Data management activities in SFDC.
Migrating the data from Siebel to SFDC by using support tools like MDM, D&B and
NCRF.
Preparing Volume reports and dashboards on daily and monthly basis for metrics
Gained Knowledge on creation of Customized Apps, objects, fields, Building
relationships, Work flow rules, generating customized reports and Dash boards.
Other activities:
Revising the deals according to the customer requirements.
Communicating with the customer regarding the quires.
Identifying Case studies, and process improvement ideas.
Handlings monthly customer calls and sharing metrics.
Job Achievements:
Generated one process improvement idea for Siebel Account creation process
Generated four process improvement idea’s for SFDC process.
Best performance award for the month of June’13, August’14, Nov’14, July ’15.
DECLARATION:
I hereby declare that the above particulars are true to the best of my
knowledge and belief.
(Rafi.S)
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