1. AJINKYA SARNAIK
Sai Rang Apartment flat no 12, 3rd
Floor Near chinchwad station Pune
Email: ajinkya.sarnaik@gmail.com
Phone: (M) 0918888879180 ,8888065936
Passport Number: G7818386
Academic Qualification .
Bachelor of Computers (B.sc Computers) Examination Body –Shivaji University Kolhapur
2 year in Web designing front end developer/3 years of experience in Techinical Support
Responsible for Converting PSD to HTML Responsive
Communication With Client for Required Result till there Requirement
Translation of process related technical documents
Skills:- Tech coordinator, web developer HTML5, CSS3,Javascript ,Jquery ,PHP, Photoshop ,
Illistrutuar , Flash.
Operations Role Process And Management .
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Current Employee: Tech Mahindra Ltd (CIO), Pune (Nov’10 – Till Date)
Designation: Web Designer and Front End Developer
Profile: IT Support and Web designer
Work Responsibility
Distributing tickets and work according to the issue raised in remedy assignment of work all software
Engineers
Handling Daily, Weekly and monthly operation reports which gave the TAT and completion work
Progress
Weekly governance call with client on process update and planning
Weekly interaction with Technical team for application updates and RFSs
Conversion of HTML from PSD Doc’s
Creating Of Photoshop Wire frames if requested by Client
Preparations/modification of process if Required By Manager
Translation of Technical documents
Bell Website design and support (www.bell.ca): Tech Mahindra Ltd (web Developer Technologies)
A client who is based in Canada is global name in consumer electronics field wanted some specific
updates to their website.
worked with the entire team to make a great product, focusing on the HTML, CSS, responsiveness,
Photoshop and other front end technologies. In addition, I created and maintained a style guide for the team
to use as a reference for our design language.
Optimizations to improve page responsiveness, I worked on various projects writing HTML, CSS and
JavaScript based on provided designs to get web sites and web applications built within a team atmosphere.
Delivering Service Levels in accordance with Client specifications according to PSD Provided
Managing Invoicing for BT Customers in Italy region
Work with HTML5 and CSS3 for new sections of all sites, slowly upgrading the code as new projects
were initiated and executed.Created a CSS framework for using a 12 column grid preferred by the designers.
Delivering Service Levels in accordance with Client specification
2. Previous Employee: WIPRO, Pune (Dec’08 – Jul’09)
Designation: Customer Support Executive
Profile: Assisting customers from USA for (Capital One Bank)
Work Responsibilities.
Intriaction with Client of banking for requirements such as sales of credit card and payments
Revealing account related details and up-selling banking products such as Credit Cards.
creating software useful for company for accounts
Resolve customer queries efficiently and escalate problems/issues promptly.
Follow-up on outstanding cases and perform call back to customers if necessary.
Work as a team and ensure that the contact centre service level is met.
Previous Employee: Hathway Internet (jan 2008- Dec 2008)
Designation: Customer Support Coordinator .
Taking Calls and Emails From users locking Issue according to the category Specified
Coordinating to engineers according to Issue and making sure the Issue is resolved as per user complaint
Coordinating with Salas and support to give the best Service to the Engineer
pitching for A New Sales if the customer is satisfied with the service provided
Extracting Data as per needs of management form the given tool to keep track of issues resolved
Listen, probe and question in order to clarify and understand customer needs and solution provided within
given SLA
Personal Vitae .
Date of Birth: 10th August, 1983
Material Status: Married
Languages Known: English Fluent, Hindi & Marathi .Little Arabic
References:
Mr. Pramod Patada, Shraddha Computers, Manager HR, Ph: 9890524884, 9890528441.ShivSude Wipro Captial One
