Quaytickets is a ticketing company established in 2005 that has grown to service a wide range of clients through a commitment to understanding client needs. They provide a complete ticketing solution, including event setup, sales, customer relationship management, online and call center sales, marketing, and reporting. Clients praise Quaytickets for increasing their sales and providing a professional yet personalized service.

1. ...your ticketing partner

2. Established in 2005 by a team of ticketing experts with over 20 years
experience of the sector, Quaytickets has grown through the
understanding of our client needs and our adaptability and
commitment to deliver both an effective and efficient service to a wide
range of businesses with varying requirements and needs.
As part of The Lowry we were born from the understanding of our own
venue operating needs and this valuable insight now underpins the
quality of service that we achieve.
Our clients really matter to us and we want to work with you in
partnership. More than just providing a ticketing service we will
embrace the values of your business to provide a complete ticketing
solution in line with your brand, your expectations and your customers
needs.

3. Some Quaytickets clients and partners:

4. So what partnership benefits does Quaytickets provide?
Sales Power – we have invested in high end systems and created a
ticketing infrastructure to combine secure and robust technology with
our industry experience. Our approach allows us to keep costs down
for clients and fees low for customers whilst still providing an
unrivalled level of service.
The system is fully PCI complaint and our hosted platform provides
you with a safe, fully-redundant server infrastructure and you can be
confident knowing that you have regular backups of your data and
guaranteed up-times for the ticketing application.
Event Set Up – Quaytickets can easily set up events that take place
in a 90,000 seat stadium or a 50 seat general admission venue.
Our experienced team will handle all event creation and system
management, are available to answer questions, and will tailor reports
and event set up to match your exact requirements.
The Quaytickets team will get your events on sale so you can
concentrate on other areas of your business.

5. The Quaytickets application is built entirely on web based
technologies, and users access the system with a web browser
– no software to install or maintain
With web based technology you can access your Quaytickets
application from anywhere with an internet connection
Quaytickets allows you to support as many users as your
organisation needs – no user licenses or restrictions on the total
number of users
Quaytickets is designed to get your front line staff trained and selling
tickets in a matter of hours, not days. Visual seating plans, easy to
follow workflows and quick search capabilities will make it easy for
your staff to sell tickets, packages or process donations -and full
training is all part of the service.

6. CRM – there is nothing more central to the Quaytickets platform than
the customer account – our entire system is designed to put the
customer first
• The complete history of your customer is available in a single view. Every
interaction your organisation has with a customer can be tracked in their
Quaytickets account.
• With Quaytickets every account can have unlimited addresses and each contact
can have multiple phone numbers and email addresses.
• The Quaytickets solution includes a full suite of standard reports and a feature
rich Business Intelligence tool. Reports can be saved and scheduled to run on a
flexible schedule.
• The Quaytickets Business Intelligence tool lets you analyse your data to
uncover emerging trends or create custom reports. Virtually any data in the
Quaytickets system can be accessed through the Business Intelligence tool.

7. Online Sales – The Quaytickets website is a 24 hour events listing
and booking destination generating in excess of 100,000 unique
visitors every month. The website provides:
• Secure sales process and booking facility
• Simplified data entry fields for efficient processing
• Multi-event booking via basket function
• Extensive event information including directions etc
Offering an online booking facility for events has been proven to
increase sales by up to 40%
Our website provides a fast and secure on line booking facility and
by having a presence on the site your event will automatically be
promoted with monthly web page views of over 800,000 at
www.quaytickets.com

8. Database Exploitation - The exploitation of our database on behalf
of our clients is approached in a tailored manner as we employ
sophisticated demographic statistics in relation to the promotion of
events. These include factors such as genre interest details and
location profile
Our e-marketing function can incorporate:
• HTML e-shots, e-reminders and post event surveys
• Sophisticated reporting tools- analysis of opened links, sales, transaction
values etc
Our official registered database is ever-expanding and currently
exceeds over 200,000 nationwide customers
We also support e-marketing by including regular features within our
weekly newsletter to our own subscribers

9. Affiliates - Quaytickets partners with several destination sites
allowing our inventory to be exposed to millions of people on a daily
basis. These include Encore, AllGigs, and Ents24 so our clients
effectively advertise free of charge via these numerous partners and
their websites.
Affiliates contribute up to 25% growth rate in venue and event sales
so the extra exposure does make a big difference.
White Label - We are more than happy to let your brand do the
talking and can also offer White Label Websites as a service for our
clients

10. Call Centre Services - working with a wide range of clients
Quaytickets can provide both Inbound and Outbound Call Centre
Services. Our professional team can handle any requirements from
ticket sales to membership renewals – and always with fast and
friendly customer care and a loyalty to your brand.
With the capacity to handle over 500,000 calls per year and the
infrastructure in place to quickly expand we are ideally placed to
manage our clients’ needs.
• Highly trained staff
• Scripted call answering and branded sales pitch
• Detailed statistics for marketing feedback
• Advanced operator knowledge of all events
• Up-selling opportunities
• System Link-In: we can access software remotely
and sell directly from clients’ systems
• Robust Disaster Management systems in place
with UPS and data backup

11. We are very proud of the efficient and effective ticketing service we
provide and we would really welcome the opportunity to work in
partnership with you!
Quaytickets delivers a professional, secure and stable platform for
ticket sales; encouraging brand confidence, increasing revenue, and
ensuring customer retention for future events.
We tailor our services to match our client requirements and ensure at
every step of the way that we listen, understand and deliver the very
best standard of service.
Get in touch today!
enquiries@quaytickets.com
or call 0161 876 2169
…and...

12. …we don’t just want you to take our word for it-
see what some of our current clients think
“It was a pleasure working with Quaytickets on both the 2009 and 2011 editions
of Manchester International Festival. They took time to really understand the
Festival’s complex ticketing and information requirements to deliver for both the
Festival and its customers.
From senior management to phone sales staff, it felt like the Festival had a
genuine ticketing partner not just a sales platform. They were flexible and
responsive as our requirements changed and were unstintingly positive as we
threw new challenges at them.”
Cathy Gallagher
Marketing Director

13. "The Royal Exchange Theatre uses the services of Quaytickets to provide another
outlet for sales and to allow access to a huge market who may not normally think of
coming to our Theatre. The majority of sales coming through Quaytickets is new
business and the new marketing initiatives are having an impact on sales….”
Clare Simpson
Marketing Director
“Quaytickets provide the infrastructure which we do not have as a small venue,
enabling us to reach out and develop our audience.
Their provision is dynamic and professional while retaining the personal touch we so
often admire.
Quaytickets have supported our sales for a number of years and I can honestly say
we could not have been as successful without them.
Working with Quaytickets as our on-line ticket agent has been a great success. We
have benefited from a company who listen to their clients.”
Alex Shaw
Arts Administration Officer

14. “Quaytickets have been our official ticket agency for the last four years. We have
always had a great working relationship with Quaytickets and recommended them to
various festivals over the years. The service we receive has always been
outstanding and the contentious booking fee argument is determined with the profits
helping fund the fantastic Lowry Foundation.”
Rich Bryan
Founder
“Zippos Circus has been selling online for many years. Throughout that time we
have tried dealing with telephone call sales and enquiries in house, and also used a
least 4 other call centre providers. Frankly none have come close to the service and
efficiency provided by Quaytickets who I unreservedly recommend to you.
Throughout 2011 Quaytickets took all our telephone call and enquiries, and in that
year we never received a single complaint about Quaytickets work. Nor did my Box
Office Manager ever once have a problem with them. They just got on and did the
job, correctly and without problems.”
Martin Burton
Founder and Director