2. OUR STORY
Established in 1988, TICKET ZONE
is a specialist box office and ticketing
service provider. We work on behalf of
event & concert promoters, venues,
tours, greenfield events, air days and
festivals of all sizes.
TICKET ZONE offer an experienced,
knowledgeable and scalable call centre
work force with an understanding
of ticketing, venues and ticketing
sales policies.
Everything we do is for the benefit
of our Clients and personality is at
the heart of our business.
4. TOUR BOX
OFFICE CONTROL
TICKET ZONE handles the complete under management of
ticket allocations for a tour on behalf of an event promoter.
Who is this service for?
Often, Clients don’t have their own in-house Box Office
Departments and we can provide the full service including:
• Primary Web Sales Services
(including Client branded
web pages)
• National Call Centre Hotline
• Ticket Sales Invoicing
• Trade Desk Distribution
to Major UK Ticket Agents
• Ticket Sales Accounting
• Reconciliation
with Venues
We’vebeenworkingwith
TICKETZONEforanumberofyearsnow
andhaveseenticketsalesincreaseeveryyear.
TICKETZONEstaffarealwaysveryprofessionalin
offeringsolutionstoanychallengesthatmayarise
andtheirpositive,flexibleapproachhasenabled
ustounderstandtheeverchangingworldofevent
ticketing.WorkingwithTICKETZONEhasallowed
ustosellticketswhichtraditionallywent
unsoldwhichhastobetheholygrail
ofticketing!
STEVEN ARMSTRONG
Vice President of Europe
Feld Entertainment
5. CALL CENTRE SERVICES
TICKET ZONE offers a specialist and
personalised UK based call centre
managing inbound ticket sales, out-
bound sales, cross selling and up selling
as well as customer services on behalf
of our Clients. TICKET ZONE complies
with the requirements of the Payment
Card Industry Data Security Standard
(PCI DSS). Our systems ring-fence the
resources required by each of our Clients
individually allowing us to provide a
bespoke and protected service.
Who is this service for?
Ideal for all or our promoter and event
Clients. TICKET ZONE has a long track
record for a practical, independent and
unbiased service focussed on the needs
of each Client and event. We can
manage all aspects of an Agent,
Sub-Agent and Affiliate Network.
6. OUR WHITE LABEL
YOUR BOX OFFICE
We are able to provide Clients with
self-branded web sales pages backed by
the TICKET ZONE online sales engine.
This allows for a flexible and highly
bespoke offering tailored to each Client’s
requirement whether it’s e-ticketing,
hard tickets, general admission or seated
events. Our White Label enables third
parties to sell their own tickets as well
as allowing high street retailers and
media owners to sell ticket allocations
sourced by TICKET ZONE that match the
socio-demographic profile of the Client’s
own customers. Our White Label is fully
supported by the TICKET ZONE call
centre and management services team.
Who is this service for?
Perfect for live tours, events, festivals
and media owners with sizeable
consumer reach. Our White Label
customers include Strictly Come Dancing
Live, Disney on Ice, Dancing on Ice and
the Isle of Wight Festival to name a few.
7. MICHAEL JOLLIFFE
Ticket Office Manager
Southampton FC
It’saveryprofessionalserviceto
thefansthatalsoallowsustohavea
friendlyrelationshipwiththeSupervisors/
Managers,whichisamassivebenefitto
us.We’vehadalongstandingagreement
withTICKETZONE,andonethathelps
merunmydepartmentinan
efficientmanner.
THIRD PARTY
TICKETING INTEGRATION
TICKET ZONE works with Clients who
have already invested in ticketing
technology such as Advanced, Tessitura,
Tickets.com, AudienceView, Glitnir and
TopTix. We provide additional capacity
and fully outsourced capability to
manage inbound telephone sales,
outbound telesales, ticket
fulfilment and merchandising.
Who is this service for?
Used by professional sports during the
season as well as season play-offs
including Wembley Finals as well as
Arenas, Theatres, Museums and
Tourist attractions.
8. OUR API
YOUR TICKETING SOFTWARE APPLICATION
This service allows agents, affiliates
and re-sellers to access inventory
directly from the TICKET ZONE website
for re-sale via their own websites.
Most API’s handle single venues or small
groups of venues. The TICKET ZONE
API is fully independent and can offer
UK arena tours as well as fulfilling
more specific Client requirements.
Who is this service for?
Our API provides the tools for
webmasters and developers to build
ticketing software applications. We
have Clients such as Amazon Local and
Ingresso currently using this service.
9. TRADE DESK
We offer a Ticket Trade Desk service
where we can manage the ticket
distribution and accounting for tours
and events to the UK’s leading ticket
agents and media partners. The Ticket
Trade Desk allows promoters and
events to capitalise on audience reach,
greater event visibility and volume
based ticket sales.
Who is this service for?
Ideal for all our promoter and event
Clients. TICKET ZONE has a long track
record for a practical, independent and
unbiased service focussed on the
needs of each Client and event.
We can manage all aspects
of an Agent, Sub-Agent and
Affiliate Network.
OurpartnershipwithTICKETZONE
willallowustooffervenueorganisers
andpromotersacompleteservice,so
theyhavepeaceofmindwhenitcomes
totheirticketingrequirements.Wecan
nowmanagethewholeprocess,giving
themasecureandreliableticketing
servicefromstarttofinish.
MARK DEWELL
Managing Director
Advanced Ticketing
AS FEATURED ON
10. CUSTOMER
SERVICES
Our specialist staff are trained to
handle all Customer Services areas.
We can serve as the point of contact
on behalf of our Clients via telephone
and email for all ticketing and venue
related enquiries. Our Customer
Services also handle payment queries,
disabled sales, complaints and sales
policy guidelines.
Who is this service for?
TICKET ZONE maintains a good track
record for handling major venues over
numerous years. We operate a “per
hour” charging model which is suited
to the majority of our Clients including
arena operators.
Communicatingthenatureof
anauditoriumorperformancetoagroup
ofpeoplecanbedifficultbutTICKETZONE
haveanexcellentcommunicationsystem
usingtheirintranetandtheyarealsoPCI
compliant.Butthemainbenefitofhavingan
off-siteserviceisnothavingtoworryabout
spaceorresources.
IwouldrecommendTICKETZONE
toanyonethatusesTessitura.
SOPHIE BEATTIE
Box Office Manager
Old Vic, London
11. TICKET
FULFILMENT
Our bespoke software system allows
us to provide a fulfilment service for
all forms of ticketing and additional
promotional items including permits,
wristbands, member packs and
merchandise. We also have the ability
to write our own software to integrate
seamlessly with the Client’s own system.
Who is this service for?
This is ideal for all of our promoter
and event Clients. We currently provide
this service for The Scottish FA,
Lastminute.com, Amazon Local,
Last Second Tickets
and Ingresso.
12. sales@ticketzone.co.uk
01271 335 747
ticketzoneforbusiness.com | ticketzone.co.uk
TICKET ZONE complies with the requirements of the Payment Card Industry Data
Security Standard (PCI DSS).
TICKET ZONE is registered in England Company No 08650014 | VAT No 168 7595 46
and located at Barum Gate Business Park, Barnstaple, Devon EX32 8QD
