A brief slide deck about TIE - Tieto Industrial Experience concept. Describing on a high level Tieto offering for B2B companies to speed up growth and improve efficiency via customer experience management.

1. Tieto Industrial
Experience
Growth via customer-facing
digitalization, customer experience
and business renewal

2. Tieto Customer Experience Management
Targetingindustry-specificchallenges withconcepts,agile approachand cleartarget architecture
Adaptive Store
Me-tailing
Sell’n’Deliver
Anywhere
Savvy Retailer
Proactive Mobile
Digital Branch
Finance App
Collection
Intelligent Banking
Intelligent Sales
Digital Customer
Smooth Claims
Customer Foresight
Tieto Retail
Experience
Engaging Banking
Experience
Smart Insurance
Experience
Online Enabled
Commerce
Connected Customer
Service
Accelerated Sales
Force
Intelligent Marketing
Tieto Industrial
Experience
Shared trends, user requirements and technologies

3. Tieto Industrial
Experience
concept
The future of B2B customer
engagement
The future of B2B commerce builds on a
digitally enabled customer experience.
Development needs
• Creating a seamless experience for the
multi-channel customer journey
• Holistic view on digitalization & technologies
• Build capabilities to support innovation and
new growth concepts
• Utilize modern development methodologies
for business agility and renewal
Why Tieto
We understand the whole B2B process – from
the complexity behind the surface to the
streamlined experience your customer values.
As a pioneer in managing large-scale information
systems and change initiatives, we can provide a
holistic approach and agile delivery methodology
to drive change.
Customer benefit
Creating growth opportunities via a seamless
and personalized customer experience that
perfectly merges existing touch points with the
possibilities of the digital world.

4. Tieto Industrial
Experience
solutions
How do I create growth by
selling products online and
drive service business
while increasing convenience
and reducing churn?
How do I provide self-service
tools for customers and also
enable service agents to provide
seamless support to increase sales
and lower customer service costs?
How do I provide my sales force &
field service with modern sales
tools and enable complex guided
selling & RFQ capabilities while
reducing sales costs?
How do I make marketing feel like
a service by creating personal and
engaging dialogue with customers
to create leads, accelerate sales
and increase loyalty?
Online enabled
commerce
Connected customer
service
Accelerated sales force
Intelligent marketing

5. Online enabled commerce
Drivegrowth through onlinesales
Vision
Create a seamless commerce experience that
merges the online and offline worlds. Enable
selling products online and increase share-of-
wallet while increasing convenience and
reducing churn.
Experience
We understand the whole B2B process – from
the complexity behind the surface to the
streamlined experience your customer values.
As a pioneer in managing large scale information
systems and change initiatives, we can provide a
holistic approach and agile delivery methodology
to drive change.
Value
Opportunity to disrupt yourself by creating new
online service models. Bundle online service to
product and service sales and exploit the
possibilities of the Internet of Things to support
business growth at a lower transaction cost – all
the while giving your customer a superior
experience.
Tools
A set of digital solutions that enables efficient
B2B e-commerce, order management and
product information management. Running on
SAP’s Hybris software and other leading key
technologies, these solutions form clear target
architecture for growth and business agility.

6. Connected customer service
Seamlessservice ascompetitiveadvantage
Vision
Create new online services to support service
business growth. Provide self-service tools and
enable customer service agents to provide
seamless support to increase sales and lower
transaction costs. Treat your seamless service
channels as a product with such value that your
customers would be willing to pay for it.
Experience
Tieto has delivered personalized, digitally-
empowered experience to customers from a
multitude of industries for years. In-depth
industry knowledge combines with competencies
to create the platforms, architectures and
systems needed for your business success.
Value
A good digital customer experience improves
loyalty among customers and provides better
prospects to sell more. Set up multi-channel
contact centres, enable a wide range of self-
services and even provide remote consulting to
your customers, either in person or through
videos and demos.
Tools
Genesys omnichannel customer service
technology combined with other leading software
solutions, delivered from the cloud or on-
premise. Commerce platforms utilized as a
customer interaction hub for self-service and
personalized experience.

7. Accelerated sales force
Onlineenabledsalesteams
Vision
Create efficient sales teams and enable top
performer results and increasingly consultative
sales models. Provide sales with modern online
tools and enable complex CPQ (Configure-Price-
Quote process) and guided selling capabilities
while reducing sales costs. Provide field services
with mobile tools for added customer experience
and process visibility.
Experience
Digital solutions combining mobile-enabled
CRM, knowledge management, guided selling
and sales & service applications in a mobile-
enabled package that will be an invaluable help
for your front-line salespeople.
Value
Tieto solutions put efficient online tools at the
fingertips of the people you rely on for your sales
success, speeding up sales, improving the
experience of those who do the work, and
enabling a change in your sales model.
Tools
Salesforce and Microsoft Dynamics CRM
together with other top-notch technologies to
mobile-enable your sales teams also with offline
capabilities and access to commerce platforms
for a seamless customer experience.

8. Intelligent marketing
Makingmarketing feellikeservice
Vision
Capturing, analysing, and acting on real-time
customer data will allow you to be more
personal. Make marketing consistent and
relevant in all channels to create leads,
accelerate sales and increase loyalty.
Experience
Marketing is probably undergoing the biggest
change in digitalization. Tieto provides assisting
technologies including advanced data capture
and analytics, with the results displayed on
easily readable dashboard-like interfaces. Big
data in a way that dynamically segments your
target audiences.
Value
Improve your brand awareness, generate more
leads, pinpoint the most efficient marketing
channels and drive growth by reaching new
customer segments. Integrate efficient lead
generation into marketing and continue into
efficient resource use in sales. This breaks the
silos between marketing and sales.
Tools
Adobe Marketing Cloud and SAP Hybris as the
main technologies, complemented by content
and digital asset management solutions plus
CRM (Customer Relation Management) and PIM
(Product Information Management) integration.