This document discusses major barriers to effective communication, including filtering, selective perception, emotions, language, distrust, and noise. Filtering refers to a sender manipulating information to appear more favorable, which is more likely with more organizational levels. Selective perception means receivers see things based on their biases. Emotions can influence message interpretation. Language barriers occur when words mean different things to sender and receiver. Distrust of the sender can undermine credibility. And noise is any external interference that disrupts the communication process.

1. Barriers to Effective Communication
ASHIF K.S
MBA (TT)

2. What is Barriers to Communication
 Barriers to communication includes all those things
that hinder the communication process and result in some
kind of distortion in the message.

3. Major Barriers
1. Filtering
2. Selective Perception
3. Emotions
4. Language
5. Distrust
6. Noise

4. Filtering
• Sender manipulating information to make it appear
more favorable to the receiver.
•The major determinant of filtering is the number levels
in an organization’s structure
•The more vertical level in the organization’s hierarchy,
the more opportunities for filtering

5. Selective Perception
 It occurs because the receiver selectively see and hear
based on their needs, motivations,
expirience,enviornment and personal character
 Different people may percieve the same situation
differentley

6. Language
• For a message to be properly communicated ,the words used
must mean the same thing to sender and receiver
• Words mean different things to different people , depends on
their cultural background and education
•Use of jargons is also a barrier
•It means using of specialized and technical terms by experts
•Everyone may not be familiar with those words and that
creates barrier to effective communication

7. Emotions
 How the receiver feels at the time of receipt of communication
message will influence how the receiver interprets it
Emotional reactions such as anger, love, hate, jealousy, fear etc.
influence how we understands other’s messages and how we
communicate our own message to others
 Extreme emotions such as jubilation and depression are most
likely to hinder effective communication
In such instances we are most prone to disregard our rational and
objective thinking processes and substitutes emotional judgments.

8. Distrust
 The credibility of the message is, to a large extent,
depends on the credibility of the sender in the mind of
receiver
 A person’s education about and experience with the
subject of a communication are also important
 The rapport of the receiver with the sender is also
important

9. Noise
 Noise is an external factor which interferes with the
effectiveness of communication
Any presentation or speech delivered in a noisy
environment is pointless as the information would never
fall on the ears of the listeners

10. REFERENCES
Organizational Behavior- Stephen P Robbins
Management – James A.F Stoner, Charles Wankel
Organizational behavior – Fried Luthans

11. Q&A