We strongly believe in customer journey for a unique customer experience and serve our worldwide customers in building their customer service environment.
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Pointel Inc Corporate Presentation
1.
2. Focusing on bringing together customer channels
Worldwide Operations in New Jersey (US),Warsaw(Europe) and
Chennai, India (Asia)
16 years in Contact Center Industry as Managed Services Provider
Expertise in Genesys Contact Center, Enterprise Application,
Mobility, Data Center, Support & Maintenance
Proven ability to ramp up capabilities to meet customer’s ever-
expanding demands.
Worked with Fortune 500/2000 customers across the United
States, Europe & APAC region
CMMi level 3 and ISO 9001:2008 Certified Company
Founded in 1999
16 years of business experience in the Software Industry
7. ProfessionalServices
•Develop/ Deploy IVR
applications and call
routing scripts
•Development of tools using
standard based APIs
•Integration of contact
center with multiple
systems like CRM, WFM,
etc…
•Report customization
ManagedServices •24x7 Support –
Application and
Infrastructure
Monitoring
•ITIL based Incident
Management using
Integrated Tools
•Technology refresh due
to End of life or support
TransformationServices
•Contact Center
Standardization /
Consolidation /
Virtualization
•Platform migration from
Legacy to IP based
contact center
•Workplace optimization
(Unified Desktop, SSO)
ConsultingServices
•Assess existing platform and
recommend best practices
•Consultation for a new
platform using Market
proven solutions
•Propose reliable solution
that address the gaps at
minimum cost
•Green Field implementation
OptimizationServices
•Optimize the Call-
handling efficiencies
•Organization design and
work flow
•Quality and performance
management
•Optimization of the
existing infrastructure and
Process
Operation
(L1/L2/L3 Support)
Development Due-Diligence / Analysis / Optimization