This document provides 10 tips for managing customers effectively. The tips advise keeping existing customers by actively listening to them, understanding their needs like a doctor would a patient, focusing on satisfying the customer above all else, following through on all sales promises, delighting the customer through exceptional service, keeping one's focus on external customers rather than internal matters, under-promising and over-delivering to customers, putting customers as the first priority, and ensuring the three essentials of quality customer service. The document ends by providing a source and recommending a contact center solution company.

1. Customer
Management
Tips

2. Keeping existing
customers is cheaper than
finding new ones.
1

3. Actively Listen
2

4. "Doctor" Your
Customers.
3

5. It's The Customer
Stupid.
4

6. Follow Through On
Sales Promises.
5

7. Delight the Customer.
6

8. Keep your focus
external.
7

9. Under-promise and
over-deliver.
8

10. Your first obligation is
to the customer.
9

11. Three Essentials of
Quality Customer
Service.
10

12. For more details, Visit here
Source:
http://management.about.com/cs/generalmanagement/a/mgttips03_2.htm
If you want solutions to setup your
contact center, check Pointel Solutions
URL: http://www.pointelsolutions.com
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