2. Focusing on bringing together customer channels
Worldwide Operations in New Jersey (US),Warsaw(Europe)
and Chennai, India (Asia)
16 years in Contact Center Industry
as Managed Services Provider
Expertise in Genesys and Cisco Contact Center, Enterprise
Application, Mobility, Data Center, Support & Maintenance
Proven ability to ramp up capabilities to meet
customer’s ever-expanding demands.
Worked with Fortune 500/2000 customers across the
United States, Europe & APAC region
CMMi level 3 and ISO 9001:2008 Certified Company
Founded in 1999
16 years of business experience in the Software Industry

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Edison, New Jersey, USA
Tidel Park, Chennai, India
Warsaw, Poland, Europe

5. Healthcare
Banking
Finance
Credit Union
Insurance
Pharmaceutical
Conglomerate
Utility
Retail
Government
Real Estate

6. Consulting Services
Technology Services
Software Product Engineering
Contact Center Platform
Enterprise Mobility
Enterprise Business Solutions
Infrastructure as a service

7. CRM/CTI Consulting
Contact Center Transformation
Customer Experience Consulting
Digital Transformation
Infrastructure Management

8. • Application Development
• Application Migration
• Microsoft Frameworks
• Java Frameworks
• Open Source Frameworks
• Multimedia Technologies
• Managed Services
• CRM
• Testing

9. Pointel’s Contact Center Services
1. Pointel’s Professional Services
2. Pointel’s Managed Services
3. Pointel’s CX Tools
4. Pointel’s - Genesys Care