1. Mariel
Arias
2nd
Street, Building 3, apt.
302, Hainamosa.
809-695-0433
mariarias45@hotmail.com
Career Snapshot
 Six years of commended
performance in key
customer service and
support roles.
 Expert in customer
care/communications,
problem solving, relationship
building and user training
and support.
 Earned excellent marks on
performance reviews, with
citations for excellence in
areas including work
volume, accuracy and
quality; ability to learn and
master new concepts;
positive work ethic; and
commitment to providing
unsurpassed service.
At the provisioning
department analyzed loss
reports, different types of
orders verifying if there
were any mistakes and
follow up work.
Created and presented the
following brochures
(material and power point
presentations):
EDUCATING POSITIVE
MINDS AND LEADING
YOUR LIFE. SELF-ESTEEM
IN TEANEGERS.
Developed my own training Manual of Customer Service, based on
Emotional Intelligence called: “Educating Minds to provide an
excellent Customer Service”…
Strong planner and problem solver who readily adapts to change
works independently and exceeds expectations. Able to juggle
multiple priorities and meet tight deadlines without compromising
quality.
Specialist on environments that include…
Supervisor in Call Centers  Online Support  Customer
Service Desks Administrative AssistantTrainingSchools
Key Skills
 Troubleshooting/ Problem
Solving
 Optimistic
 Leadership
 Proactive
 Office Management
 Excellent ability to
communicate within team or
with clients.
 Excellent mediator
 Complaint Handling
 Reports & Documentation
 World-Class Customer Service
 Capability to analyze business
concepts in depth.
 Original
 Quick Leaner
 Brilliant Speaker
Professional Experience
SUPRA TELECOM
SANTO DOMINO Provisioning Specialist- 2003 to 2005
STREAM INTERNATIONAL
SANTO DOMINGO
COLEGIO DIVINO CORAZON DE
JESUS
PSYCHOLOGIST
ENGLISH TEACHER
COLEGIO DOMINICO ESPAÑOL
Education
DOMINICO ESPANOL SCHOOL-
Primary School-Santo Domingo
MONTESSORI INSTITUT
-High School -Santo Domingo
PUCMM UNIVERSITY-Law
Senior Specialist- 2005 to 2007
Seminars emotional intelligence, self-
esteem and leadership-Present Time.
Teacher