1. HANNAH COX
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140 Collingwood Drive, Great Barr, Birmingham, B43 7JL
H: 0121 6053203 M: 07825836654 Hanrcox@gmail.com
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Administrator looking for a full time position within a busy workplace. I gained a BTEC Level 3
Extended Diploma in Business graded DMM. I received 5 offers from University’s but feel I would
prefer to gain work and life experience and begin a career. I feel a role within a fast paced industry
would fit ideally with my determined mind set and my willingness to succeed. Within the positions
I have held to date I have developed skills and understanding in team work, cash handling, problem
solving and achieved a high level in customer service. Very accurate and effective typing skills and
am proficient with Microsoft applications. I am looking for a challenge and keen to be involved in a
new and challenging role that is going to change my life. I’m forward thinking and open to
embracing change and continually professionally developing.
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SKILLS
• Exceptional customer service • Problem solving
• Computer literate • Social perceptiveness
• Excellent people skills • Excellent communication
• Committed to diversity • Excellent telephone manner
• Administration
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EDUCATION
Barr Beacon Language College 2007-2012
Birmingham Metropolitan College Sutton Coldfield Campus 2012-2015
GCSEs Other
English Language – B ASDAN – B
Mathematics – B BTEC ICT – DDDD (AAAA)
Science – C Business Studies – C
English Literature – C Additional Science – C
German – D Excellent computer skills
Word and Excel literate
UCAS POINTS - 320
BTEC Level 3 Subsidiary Diploma in Health and social care – P- Pass.
BTEC Level 3 Extended Diploma in Business – DMM- Distinction, Merit, Merit.
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CERTIFICATIONS

2. Young Fire-fighters Association, Understanding Firefighting OCN Level 1
Youth Awareness Training Programme OCN Level 2.
Maintenance and Renovation NVQ Level 1.
I am a hardworking, reliable and punctual individual. I have an excellent attendance both through
education and employment with a keen work ethic and drive to succeed. I have excellent computer
and administrative skills. I enjoy working as part of a team but am equally comfortable working
independently, using my own initiative. I am keen to personally and professionally develop,
committed to excellence in all I do and open to change and new challenges. I have completed three
years of college whilst maintaining employment in two part time positions to gain work experience.
I recognise that I am a ‘people person’ and would like to further develop in this area to support
employees in the workplace.
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WORK EXPERIENCE
JD Sports Seasonal worker - Bull Ring, Birmingham
11/2012 - 01/2013
Duties included: Customer service, cashier and order compilation.
Domino’s Pizza, Kingstanding, B44 9HH
02/2013 - 04/2013
Duties included: Taking customer orders and preparation of required meals. Completion of correct
orders via cash transactions. Restocking and ordering supplies. I also had the opportunity to train
new employees. Teamwork, flexibility and high level customer service were key requirements.
Welly’s Greetings - Thornbridge Avenue, Birmingham 0121 358 6788
January 2012 – present
I am currently employed as a part-time Sales Assistant and manager. My role has expanded to
include customer service, stock orders, advertising and administration. I am responsible for
customer enquiries, including wedding orders, costings, displays and associated administrative
requirements. I am able to work cohesively within a team and also have the ability to use my own
initiative, to prioritise, plan and execute requirements without delay. I deal with cash transactions
and stock analysis using MS Outlook applications and advertise services to promote sales via social
media.
I have responsibility for the premise in the owners absence and my role has included training a new
employee and cascading skills to ensure the shop runs smoothly and efficiently at all times.
Marks and Spencer’s – The Parade, Sutton Coldfield
April 2013 – present
I am currently employed as a part-time Sales Assistant at Marks and Spencer’s. I enjoy customer
service and consider it a personal challenge to ensure customer satisfaction. I feel the skills I have
developed ensure each customer feels valued; the passion I have for service delivery provides a
positive interaction, resulting in a higher level of customer satisfaction.
Over the term of my employment I have grown in confidence and experience; handling cash, stock,
customer service queries and specialty orders to achieve the company’s ‘Amazing service’ award. I
thrive to be the best that I can be within each role I perform. I am dedicated to solving any customer
queries that occur.
I want to continually develop, to work more independently and gain more experience in each new

3. role I take on. My attendance and timekeeping records demonstrate my commitment to each
position I’ve held.
Over my time working at Marks and Spencer and working within the Administrations office it has
allowed me to develop a range of skills and gain valuable work experience. I have an exceptional
telephone manner and I am able to deal with customer complaints and enquiries effectively. I have
developed a range of office skills using associated applications alongside filing, photocopying and a
differing styles of communication including emails.
Alan Watts & Co Estate Agents - Wesley Road, Acocks Green
Present
Currently I am working as an Administrator in an estate agents, I am a proactive and assertive
person when it comes to my duties. I am the face of the business and I will always meet and greet
clients and visitors when they come into the office with a friendly and welcoming smile.
Typing documents and distributing memos. Supervising/helping work colleagues if they need any
help regarding their work. Handling incoming / outgoing calls, correspondence and filing. Faxing,
printing, photocopying, filing and scanning. Organising viewings and bookings on current
properties. Monitoring inventory, office stock and ordering supplies as necessary. Updating &
maintain the holiday, absence and training records of staff. Responsible for purchase orders. Raising
of purchase orders, invoice tracking and dealing with rent money. Creating and modifying
documents using Microsoft Office. Involvement in social media implementation. Updating,
processing and filing of all documents. Responsible for Alan Watts’ web page. Updating the
website, sale particulars, feedback on existing clients and new clients. Spreadsheets/tables and using
graphs to view competition and to see how to improve the business. I am a very hardworking
trusted colleague, I love to be apart of a busy team as well as individually to get my duties done. I
am a very proficient in the way that I work and will always work my very best, I work to my full
potential and always have. Very optimistic and love meeting new people.