In this module we will discuss :- What is Paytm Mall seller assurance? How can I raise a PSA claim on seller panel? What are the TAT for raising a query ticket of returns?

1. Paytm Mall seller
assurance (PSA)
In this module we will discuss :-
1. What is Paytm Mall seller assurance?
2. How can I raise a PSA claim on seller panel?
3. What are the TAT for raising a query ticket of returns?

2. What is Paytm Mall seller assurance?
Product returns are inevitable in an online marketplace. Therefore, we have introduced PSA that will
protect you in the event of return damages or losses
Note – You must raise a PSA claim within 48 hours of receiving a disputed returned item.

3. What are the cases for which you can raise a PSA
claim?
You can file a claim under PSA in the following events:
Delayed Delivery
• If you do not receive your product within the agreed delivery time
committed by Paytm Mall
Damaged Product
• If you receive a partially/completely damaged product that you
cannot sell anymore
Missing Items
• If you receive the returned shipment with a missing
accessory/freebie
Wrong Product or Empty Box
• If you receive a wrong product or an empty box
Lost in Transit
• If your product is lost in transit

4. Let’s now look at the type of mandatory supporting documents that you will need to submit as a proof
while raising a PSA claim.
Damaged Product
• Images capturing all sides of the product (preferable 360 degree
view)
Used Product / Tampered Label
• Images or a video capturing all sides of the product (preferable a
360 degree view)
Empty Box
• Undertaking signed by you
What are supporting documents to raise a dispute?
Note – Without detailed images or videos, your claim will not be accepted.

5. You can check your return after delivery orders on seller panel in returns tab –
Click on Returns tab1.
Click on Returns after
delivery tab to check
the orders which are
return requested after
the delivery
2.
Click on date filter to
view the return orders of
specific date range
3.
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How can I raise a PSA claim on seller panel?

6. Click on Returned tab
to view the details of
returns delivered back to
you
4.
If you have any issue
then click on Raise
Dispute to raise your
ticket against that order
5.
To raise a claim against disputed items, follow these steps-
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How can I raise a PSA claim on seller panel?

7. Click here to read more
about PSA policy
6.
You will now need to fill the Ticket Submission Form with relevant details about your disputed item
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How can I raise a PSA claim on seller panel?
Note – 1. You should go through the PSA terms and conditions before raising a claim.
2. You can raise a claim for only one item at a time.
3. You should upload 360-degrees images or videos for a faster claims resolution.

8. Fill all the mandatory
details for raising the
claim
7.
Click on submit8.
After filling the complete form, you will need to upload the images and/or videos of the disputed
product. Once submitted, our team will review your claim and process it if all terms and conditions
are met
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How can I raise a PSA claim on seller panel?

9. Type of Issue TAT
Product/ Payment not Received 10 Days
Brand Box/ Original Packaging Damaged 10 Days
Short product/ Accessory/ Freebie missing 10 Days
Partial/ Incomplete received in Combo set 10 Days
Used product/ Returned after installation 10 Days
Partially Damaged/ Minor Defective product 10 Days
Fully Non-functional/ Dead product 10 Days
Fully Damaged/ Torn product 2 Days
Empty Box/ Stone received 2 Days
Wrong/ Duplicate Product 2 Days
Seal Open Only 10 Days
What are the TAT for raising a query ticket of
returns?
Note – You can raise ticket for Return before delivery POD (proof of delivery) within 10 days from the date of
Return before delivery marked. Ticket raised beyond 10 days from the date will not be entertained.

10. • In case of Return queries, raise
a ticket within 24 hrs
• For Open delivery, you need
to write remarks on the POD
(Proof of Delivery)
• If Cancelled order not
received within 7 days
• If Return before delivery order
not received within 50 days
When should you raise a query ticket for
returns?
Note – For more details click here

11. Thanks everyone!
For any query please raise a ticket on support