2. Seller Office Overview

2. Login to Seller Office
Strictly Confidential

3. Product Management
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Instructions
1. Product Listing
Upload new products one by one.
2. Product Bulk Listing
Upload maximum 100 listing per upload.
3. Product Info Management
View/edit the uploaded product information.
4. Product Review Status
View/edit non approved product.
5. Product Templates
Create products’ shipping information &
Q&A template.
6. Customer Reviews/Comments
View comments and customer reviews
written by buyer after purchase is made.
7. Product Q&A
View and response to customer’s inquiries.
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4. Order Management
Strictly Confidential
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Instructions
1. Awaiting Payment
View orders that customers placed by selecting
ATM transfer as the payment method but hasn’t
confirmed yet.
2. Shipping Management
Insert shipping information by entering courier
method, company and tracking number.
3. Completed Order Details
View orders that the status is “Shipping complete/
Purchase Confirmed”.
4. Pre-Order Details
View the pre-order products and information that
have been sold.
5. Cancelled Transaction Details
View order whose sales transaction has been
cancelled due to product being sold, etc.
6. Cancellation Management
Manage and response to cancellation requested
by buyer.
7. Return Management
Manage and response to return/refund of product
requested by buyer.
8. Exchange Management
Manage and response to exchange of product
requested by buyer.
9. Non-Arrival Management
View and manage the cases regarding buyers
report that they have not received the products
when the order status is “Shipping in Progress/
Shipping Complete”.
10. e-Voucher Management
eVoucher redemption.
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5. Settlement Management
Strictly Confidential
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Instructions
1. Transfer History
View payment transfer details.
2. Sales/Settlement Status
View sales status based on purchase
confirmation and settlement deferral status
by day or by month.
3. GST Management
View tax invoice (output) for product sold.
4. History Received Tax Invoice
View tax invoice being issued once a
month for transaction fee (for sales amount),
advertising fee (listing ads), other fees
(Seller Zone reservation).
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6. Promotion Management
Strictly Confidential
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Instructions
1. Seller Coupon Status
View “Product Discount Coupon” that
seller have issued.
2. Promotion Page
Seller can register and manage
promotions campaign. Promotions are
displayed according to the product display
template types and the number that have
been configured.
3. Credit Offer Status
View Credit setting details and offer status
that seller have issued.
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7. Performance Management
Strictly Confidential
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Key Benefits
1. Simplify complex data sets, provide
sellers with at a glance awareness of
current business performance.
2. Ongoing performance measurement
capabilities, helping sellers to gain valuable
insights from the data.

8. Member Management
Strictly Confidential
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Instructions
1. Seller Details
View and modify seller/person in charges/GST and
others information that a seller provided during
the membership registration.
2. Merchant Details
View and modify seller/person in charges/GST and
others information that a seller provided during
the membership registration.
3 Seller Grade & Score
View seller grade and satisfaction rating.
Seller grade is calculated on the basis of sales
and credibility score of the preceding month. Seller
satisfaction rating is computed on the customer's
feedback.
4. Seller Cash
View/search status and transaction history of the
reload/withdraw of Seller Cash.
5. Seller Credit
View/search status and transaction history of the
reload/of Seller Credit.
6. Manage My Store
Access the front store
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9. Member Management – Seller Details
Strictly Confidential
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Instructions
1. Basic Information
View Different items are provided based on the
seller type (individual, business and global seller)
2. Store Information
Store name that was entered during registration
- Modifiable
- Maximum of 30 characters
Note: Store URL that was entered during
registration is non-modifiable.
3. Seller Open API Service
Menu in which a seller signs up for Open API
Service or view usable items for registration and
management of products.
A serial number that was issued to the seller at the
time of seller Open API Service application.
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Thank you
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