Login issue

1. Login issue
In this module, we will discuss:
1. How to reset your password?
2. How to contact our support team for login issues?

2. If you are unable to login on Paytm Mall seller panel, follow these steps-
Login issue
Issue Resolution
Forgot Password
or
Don’t have the password
Having other issue
Just click on forgot password and reset the password
Raise a ticket to contact our support team

3. If you have not synced your Paytm Mall seller panel account with Paytm account, follow these steps-
Click on ‘Forget Password’
How to reset your password?
1
1

4. If you have not synced your Paytm Mall seller panel account with Paytm account, follow these steps-
Enter your registered email Id
here
How to reset your password?
2
2
3
Click on ‘Submit’
Password reset link will be
sent on your email id
3

5. If you have synced seller panel account with Paytm account, follow these steps-
Click on ‘Paytm Login’
How to reset your password?
11

6. Click on ‘Forgot Password’
How to reset your password?
2
2

7. Call on the given number and
press 1, you will receive the
password reset link via SMS
and Email (if email id is
registered with Paytm)
How to reset your password?
3
If your mobile number is registered with Paytm then follow these steps
3

8. Click on “click here”
How to reset your password?
4
If your mobile number is not registered with Paytm then follow these steps
4

9. Enter you registered email id
here
How to reset your password?
5
5
6
Click on “Send reset
password link”
Password reset link will be
sent on your email id
6

10. If you are not able to Login to the seller panel, follow these steps to raise your issue -
1
Click on ‘Having issues in
login?’
How to contact our support team for login issues?
1

11. Choose your Login Issue
Type
2
How to contact our support team for login issues?
2

12. 4
Enter your registered Email ID
here
3
Enter your Merchant ID here
How to contact our support team for login issues?
3
4

13. 6
Enter your registered Contact
Number here
5
Fill in the required details
How to contact our support team for login issues?
5
7 6
Click on Submit Ticket
Our support team will contact
you soon
7

14. Thanks everyone!
For any query, please raise a ticket on Support